Information - Publications - Faculty & Research

May 2018 (Revised February 2019)
Case

The Powers That Be (Internet Edition): Google, Apple, Facebook, Amazon, and Microsoft

By: Jeffrey F. Rayport, Julia Kelley and Nathaniel Schwalb

As of early 2018, five U.S. technology companies—Google, Apple, Facebook, Amazon, and Microsoft—were among the largest companies in the world. Similarly, three Chinese technology firms—Baidu, Alibaba, and Tencent, or BAT—had emerged as global players due in part to the... View Details

Keywords: Internet and the Web; Business Ventures; Customers; Analytics and Data Science; Safety; Corporate Strategy; Competitive Strategy; Technology Industry

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16 Apr 2001
Research & Ideas

Strategy and the Internet

entire value chain, across almost every company and industry. And because it is an open platform with common standards, companies can often tap into its benefits with much less investment than was required to capitalize on past generations of View Details

Keywords: by Michael E. Porter

01 Dec 2023
News

Educating Leaders for Today and Tomorrow

Illustration by Stephanie Dalton Cowan HBS is constantly taking steps, both small and large, to refine and improve the way it prepares its students and program participants to lead—both in today’s world and in a future we can’t yet imagine. By being creative, nimble,... View Details

01 Aug 1998
News

Spangler Family Gift Endows New Campus Center

eat, go to the post office, or hold an informal meeting with classmates. It will be a gathering place for the entire community, including returning alumni who will now have new spaces for reunion activities." View Details

Keywords: Nancy O. Perry

06 Aug 2020
Blog Post

My HBS Financial Aid Story: Why I Chose to Invest in My Future

level, it felt exploitative to use our circumstances as a reason to ask for more funding. In my financial aid application, I shared details about my finances that, at the time, I debated whether to include. To my surprise, my financial aid representative at HBS not... View Details

March 2016 (Revised November 2021)
Teaching Note

T-Mobile in 2013: The Un-Carrier

By: John Beshears and Francesca Gino

By 2013, the U.S. wireless industry was in the midst of a costly transition. As consumers began to embrace more sophisticated mobile devices, the industry's four main players spent heavily to improve their infrastructures for providing reliable high-speed data... View Details

Keywords: Wireless Industry; Telecommunications; Mobile; Service Contracts; Behavioral Economics; Add-on Fees; Shrouded Attributes; Contracts; Competitive Strategy; Consumer Behavior; Infrastructure; Mobile and Wireless Technology; Telecommunications Industry; United States

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April 2021
Case

Transforming BlackBerry: From Smartphones to Software

By: Ranjay Gulati and Nicole Tempest Keller

On the verge of failure, BlackBerry brought in John Chen as CEO in 2013 to orchestrate a bold turnaround of the company. Once an iconic leader in the smartphone market, BlackBerry was best known for its tactile QWERTY keyboard, strong security, and a focus on business... View Details

Keywords: Pivot; Managing Change; Turnaround; Smartphone; Change Management; Leading Change; Transformation; Organizational Change and Adaptation; Digital Platforms; Change; Information Infrastructure; Applications and Software; Competitive Strategy; Cybersecurity; Technology Industry; Transportation Industry; Canada

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28 Aug 2012
Working Paper Summaries

Channels of Influence

Keywords: by Lauren Cohen, Umit G. Gurun & Christopher J. Malloy

13 Jun 2022
Research & Ideas

Extroverts, Your Colleagues Wish You Would Just Shut Up and Listen

meetings, say the researchers, is a vital art that comes with big rewards. “Whatever you can do to more directly convey that you are listening and are retaining information should be helpful,” says Zlatev. Advice for the workplace The... View Details

Keywords: by Pamela Reynolds

31 Mar 2022
Op-Ed

Navigating the ‘Bermuda Triangle’ in Professional Services

easy. Small firms operate informally. Continuing an informal approach to management strains performance as a firm grows. Costs begin to increase and errors in operations and service delivery begin to cumulate. Formal systems and processes... View Details

Keywords: by Ashish Nanda

Web

Women’s Leadership Summit - Alumni

Circles is an HBS-enabled, alumnae-owned program designed to build and foster genuine relationships among HBS alumnae. 2025 Alumnae Circles applications closed on Sunday, 11/17 . We invite you to bookmark the HBS Alumnae Circles page for general View Details

Web

Career Networking - Alumni

impact on day one. Watch Full Series Part 14: Managing Transition All of this time and hard work will hopefully yield the attractive offer you have been seeking. The time has come to inform your current employer of your intentions. Watch... View Details

24 Jan 2005
Research & Ideas

Rethinking Activity-Based Costing

Managers can review the cost of the unused capacity and contemplate actions to determine whether and how to reduce the costs of supplying unused resources in subsequent periods; they can then monitor those actions over time. In some cases, the View Details

Keywords: by Robert S. Kaplan & Steven R. Anderson

17 Jan 2007
Op-Ed

Learning from Private-Equity Boards

If Enron had been owned and controlled by a small group of private-equity investors, could the monitoring and control practices of a professionally run buyout shop have protected Enron's shareholders and employees from the problems that destroyed the company and... View Details

Keywords: by Malcolm Salter; Financial Services

Research Summary

Selective Attention and Learning

By: Joshua R. Schwartzstein

What do we notice, and how does this affect what we learn? Standard economic models of learning ignore memory by assuming that we remember everything. But there is growing recognition that memory is imperfect. Further, memory imperfections do not stem from limited... View Details

Research Summary

Current Research

I am interested in research on various topics in retail operations and supply chain management, including inventory management, product variety, distribution logistics, financial performance of retailers, and linking operational performance to... View Details

Research Summary

A Temporal View of the Costs and Benefits of Self-Deception

Researchers have documented many cases in which individuals rationalize their regrettable actions. Four experiments examine situations in which participants go beyond merely explaining away their misconduct to actively deceiving themselves. We find that those who... View Details

Research Summary

Privatization, Regulatory Reform and Management Strategy

Alexander Dyck's research illustrates why privatization and deregulation often improve performance and factors that separate success from failure. A simplistic model of privatization and regulatory reform assumed that the shift from government to private sector... View Details

Forthcoming
Article

Disclosure Standards and Communication Norms: Evidence of Voluntary Sustainability Standards as a Coordinating Device for Capital Markets

By: Khrystyna Bochkay, Jeffrey Hales and George Serafeim

In this paper, we examine how the development of voluntary sustainability standards has affected the nature of information covered in conference calls. Using industry-specific dictionaries of sustainability terms contained in the disclosure standards developed by the... View Details

Keywords: Voluntary Disclosure; Accounting Standards; Sustainability Reporting; Sustainability Standards; ESG; ESG Disclosure; Accounting; Corporate Disclosure; Environmental Sustainability; Corporate Social Responsibility and Impact; Standards; United States

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2024
Working Paper

Behavioral Attenuation

By: Thomas Graeber, Benjamin Enke, Ryan Oprea and Jeffrey Yang

We report a large-scale examination of behavioral attenuation: due to information-processing constraints, the elasticity of people’s decisions with respect to economic fundamentals is generally too small. We implement more than 30 experiments, 20 of which were... View Details

Keywords: Decisions; Behavior; Cognition and Thinking; Behavioral Finance

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