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  • Blog

Leading in Tough Times: HBS Faculty Member Amy C. Edmondson on Psychological Safety

questions may have been lurking in people's minds but held back. Simply put, the act of not speaking up with an important work-relevant idea is not visible. WHY IS PSYCHOLOGICAL SAFETY ESPECIALLY IMPORTANT IN TOUGH TIMES? Today's View Details
  • November 2009
  • Article

What Would Peter Say?

By: Rosabeth Moss Kanter
Heeding the wisdom of Peter Drucker might have helped us avoid - and will help us solve - numerous challenges, from restoring trust in business to tackling climate change. He issued early warnings about excessive executive pay, the auto industry's failure to adapt and... View Details
Keywords: Judgments; Employee Relationship Management; Leadership; Goals and Objectives; Management Practices and Processes; Organizational Change and Adaptation; Business and Community Relations; Business and Government Relations; Business and Shareholder Relations
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  • 02 Apr 2021
  • Research & Ideas

Salary Negotiations: A Catch-22 for Women

as she gains power, the researchers say. “This research lends further credence to the notion that it may be difficult for women to reach higher rank positions in organizations even though women may actually often practice advantageous... View Details
Keywords: by Kristen Senz
  • June 2000 (Revised October 2017)
  • Case

IDEO

By: Stefan Thomke and Ashok Nimgade
Describes IDEO, the world's leading product design firm, and its innovation culture and process. Emphasis is placed on the important role of prototyping and experimentation in general, and in the design of the very successful Palm V handheld computer in particular. A... View Details
Keywords: Business Startups; Innovation Strategy; Business or Company Management; Time Management; Product Design; Product Development; Business Processes; Organizational Culture; Practice; Problems and Challenges; Creativity; Hardware
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  • October 2022
  • Case

EducationSuperHighway 2.0

By: William A. Sahlman, Allison M. Ciechanover and Emily Grandjean
In 2012, Evan Marwell launched EducationSuperHighway (ESH) to address a major problem: though most public K-12 schools in the US had access to the Internet, only roughly 30% had true broadband access that would enable every student to have high speed connectivity. ... View Details
Keywords: Nonprofit Organizations; Social Entrepreneurship; Social Issues; Leading Change; Early Childhood Education; Infrastructure; Internet and the Web; Telecommunications Industry; Education Industry; Technology Industry; United States; San Francisco
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  • 22 Oct 2007
  • Research & Ideas

Bringing ‘Lean’ Principles to Service Industries

the more familiar lean technique of value stream mapping (VSM) to identify and decrease wasted time and effort throughout the software development process. Improving From The Bottom Up While most organizations struggle with implementing a... View Details
Keywords: by Julia Hanna; Computer
  • March 2023 (Revised March 2023)
  • Case

Roche: Innovation and Access to Healthcare

By: George Serafeim, Susanna Gallani and Benjamin Maletta
In May 2022, Roche Group, one of the largest healthcare companies in the world, hosted its first investor event focused exclusively on its efforts to impact access to healthcare. While Roche had recently set an ambitious goal to double the number of patients that had... View Details
Keywords: ESG (Environmental, Social, Governance) Performance; Sustainable Finance; Growth Strategy And Execution; Sustainability Targets; Impact Evaluation; Healthcare Access; Healthcare Innovation; Healthcare Systems; Healthcare Operations; Finance; Strategy; Health Testing and Trials; Health Care and Treatment; Growth Management; Measurement and Metrics; Innovation Strategy; Corporate Social Responsibility and Impact; Health Industry; Pharmaceutical Industry; Switzerland; North America; Europe; Asia; Latin America; Africa
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  • 01 Dec 1997
  • News

Multimedia Martha: Sharon Patrick Cooks Up A Winner

jealous, they feel inadequate. But people also love her because she organizes life for the rest of us in very helpful ways from which we can pick and choose what works for us. She offers tools and techniques and tips that are doable. How... View Details
  • September 2016
  • Case

Truly Human Leadership at Barry-Wehmiller

By: Dylan Minor and Jan Rivkin
The chief executive of Barry-Wehmiller, a large maker of industrial equipment, has resolved to run the company via “truly human leadership” in which “success is measured by the way we touch the lives of people.” With unusual people practices and a distinctive strategy,... View Details
Keywords: Job Cuts and Outsourcing; Values and Beliefs; Organizational Culture; Employees; Business Strategy; Manufacturing Industry
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  • August 2015 (Revised February 2017)
  • Background Note

The Whys and Hows of Feedback

By: Boris Groysberg and Robin Abrahams
Performance feedback is crucial to a career in the information-rich global economy. However, feedback is psychologically stressful to both give, and hear. This teaching note explains why feedback is both valuable and difficult, and goes on to summarize research on... View Details
Keywords: Feedback; Performance Evaluation; Organizational Culture
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  • Blog

Is AI Coming for Your Job?

III: Skillsets will shift As far as the doomsday scenario in which AI replaces everyone's jobs, I don't see that playing out anytime soon. As new technologies penetrate markets, they often change how organizations in those markets... View Details
  • Research Summary

Research Summaries

Sameer's research examines the dynamics of social networks inside organizations and their consequences for individual attainment and organizational success.  His research encompasses three broad streams of activity.


Social Capital... View Details

  • 01 Dec 2014
  • Research & Ideas

The Big Influence of Small Countries in the United Nations Secretariat

Who really runs the world? We're not talking in a power-brokers-conspiring-in-the-back-room sort of way. Rather, by looking at the institutions that countries themselves have set up to organize the world's affairs, can we determine who is... View Details
Keywords: by Michael Blanding
  • 18 Feb 2015
  • First Look

First Look: February 18

well as to other cyclic groups in the system. We show that the size of the Core varies widely, even for systems that perform the same function. These differences appear to be associated with different models of development-open, distributed View Details
Keywords: Sean Silverthorne
  • June 2008
  • Case

Treadway Tire Company: Job Dissatisfaction and High Turnover at the Lima Plant

By: C. Wickham Skinner and Heather Beckham
Treadway Tire's plant in Lima, Ohio must confront strong job dissatisfaction and high turnover among its line foremen. The foremen are caught in the middle of an adversarial relationship between the union and management, and they must cope with the needs and interests... View Details
Keywords: Superior ＆ Subordinate; Labor Relations; Work Force Management; Human Resource Management; Hiring; Job Satisfaction; Management; Leadership; Retention; Rank and Position; Organizational Culture; Change Management; Selection and Staffing; Satisfaction; Personal Development and Career; Labor and Management Relations; Manufacturing Industry; Auto Industry; Ohio
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  • July 2020
  • Case

Kathy Fish at Procter & Gamble: Navigating Industry Disruption by Disrupting from Within

By: Emily Truelove, Linda A. Hill and Emily Tedards
When Kathy Fish, Procter & Gamble’s Chief Research, Development & Innovation Officer, and a 40-year company veteran, stepped into her role in 2014, she was concerned that the world’s leading consumer packaged goods company had lost its capability to produce a steady... View Details
Keywords: Female Protagonist; Organizational Change; Organizational Behavior; Culture Change; Digital; Innovation; Lean Startup; Experimentation; Metrics; Consumer Packaged Goods (CPG); Leadership; Leading Change; Change Management; Organizational Culture; Organizational Change and Adaptation; Disruption; Innovation and Invention; Digital Transformation
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  • 19 Mar 2014
  • Research & Ideas

A Brand Manager’s Guide to Losing Control

will defend you," Avery tells brand managers. "If people start bashing a beloved brand, there is a ready group of organized consumers who swoop in and say, 'Don't beat up our brand!' Treating your communities well during good... View Details
Keywords: by Carmen Nobel; Advertising
  • January 2019 (Revised October 2019)
  • Case

Rural Taobao: Alibaba's Expansion into Rural E-Commerce

By: Tarun Khanna, Ryan Allen, Adam Frost and Wesley Koo
Alibaba's Rural Taobao initiative had been launched in 2014 as a public service initiative to increase e-commerce adoption in China’s remote rural areas. In the first two iterations of the initiative, dubbed “1.0” and “2.0,” Alibaba had partnered with local businesses... View Details
Keywords: Strategy; Business Growth; Ecommerce; Corporate Social Responsibility; Business And Government; Emerging Market; Digital Platforms; Internet and the Web; Emerging Markets; Rural Scope; Growth and Development Strategy; Competitive Strategy; Corporate Social Responsibility and Impact; Business and Government Relations; Decision Making; E-commerce; China
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  • 01 Sep 2021
  • What Do You Think?

Can We Train for Trust?

The model requires a high level of trust. "In spite of the economics, organizations apparently are doing a poor job of building positive employee experiences, whether through trust or other means." We can put some numbers on this. In a... View Details
Keywords: by James Heskett
  • Web

Careers - Health Care

résumé-writing workshops, and career round-tables are organized each year to help students learn more about specific health care industries, prepare for internships, and network with other students and alumni. Career Coaching HBS health... View Details