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Publications

Publications

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      • Faculty Publications  (5,034)

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      • Conference Presentation

      Building and Leading Customer Centric Organizations

      By: Ranjay Gulati
      Keywords: Organizations; Customer Focus and Relationships
      Citation
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      Gulati, Ranjay. "Building and Leading Customer Centric Organizations." . (Presented at the Alumni Club in Paris.)
      • Conference Presentation

      Building and Leading Customer Centric Organizations

      By: Ranjay Gulati
      Keywords: Organizations; Customer Focus and Relationships
      Citation
      Related
      Gulati, Ranjay. "Building and Leading Customer Centric Organizations." . (Presented at the Alumni Club in Tokyo.)
      • Conference Presentation

      Building and Leading Customer Centric Organizations

      By: Ranjay Gulati
      Keywords: Organizations; Customer Focus and Relationships
      Citation
      Related
      Gulati, Ranjay. "Building and Leading Customer Centric Organizations." . (Presented at the Alumni Club in San Francisco.)
      • Conference Presentation

      Building and Leading Customer Centric Organizations

      By: Ranjay Gulati
      Keywords: Organizations; Customer Focus and Relationships
      Citation
      Related
      Gulati, Ranjay. "Building and Leading Customer Centric Organizations." . (Presented at the Alumni Club in Singapore.)
      • Conference Presentation

      Building and Leading Customer Centric Organizations

      By: Ranjay Gulati
      Keywords: Organizations; Customer Focus and Relationships
      Citation
      Related
      Gulati, Ranjay. "Building and Leading Customer Centric Organizations." . (Presented at the Alumni Club in Mumbai.)
      • Conference Presentation

      Building and Leading Customer Centric Organizations

      By: Ranjay Gulati
      Keywords: Organizations; Customer Focus and Relationships
      Citation
      Related
      Gulati, Ranjay. "Building and Leading Customer Centric Organizations." . (Presented at the Alumni Club in New Delhi.)
      • Research Summary

      Building and Managing Product Centric Organizations

      By: Stefan H. Thomke
      Building and Managing Product Centric Organizations View Details
      • Research Summary

      Business Ethics

      By: Joshua D. Margolis
      Joshua Margolis is interested in how individuals can exercise leadership in the face of competing ethical and economic responsibilities, and how organizations can enable them to do that. In particular, how can managers and companies simultaneously advance... View Details
      • Research Summary

      Business Leaders and Corporate Responsibility

      By: Thomas R. Piper
      Thomas R. Piper is trying to establish an appropriate sense of ethics and corporate responsibility for future business leaders. Earlier research provided compelling evidence that many future leaders seriously doubt that their interpersonal ethics can be brought into... View Details
      • Research Summary

      Business Leadership Coalitions

      By: James E. Austin
      This multiyear research project has been studying the creation and functioning of the organizations business leaders have created in order to mobilize their collective capabilities to address significant issues and problems facing them and their communities. These... View Details
      • Forthcoming
      • Article

      Centralization and Organization Reproduction: Ethnic Innovation in R&D Centers and Satellite Locations

      By: William R. Kerr
      We study the relationship between firm centralization and organizational reproduction in satellite locations. For decentralized firms, the ethnic compositions of inventors in satellite locations mostly resemble their host cities, with little link to the inventor... View Details
      Keywords: Organizational Reproduction; Centralization; Research and Development; Innovation and Invention; Organizational Design; Ethnicity
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      Kerr, William R. "Centralization and Organization Reproduction: Ethnic Innovation in R&D Centers and Satellite Locations." Organization Science (forthcoming). (Pre-published online October 24, 2023.)
      • Forthcoming
      • Article

      Confronting the Limits of Symbolic Actions: How Entrepreneurs Narrow the Presentation-Performance Gap

      By: Rebecca Karp and Siobhan O'Mahony
      Entrepreneurs often skillfully leverage symbolic actions to manage impressions and gain acceptance for their innovations. Impression management can generate interest, but also heighten expectations beyond an innovation’s capabilities, creating a gap between... View Details
      Keywords: Digital Innovation; Integration Strategy; Impression Management; Innovation Strategy; Entrepreneurship; Health Industry; Technology Industry
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      Karp, Rebecca, and Siobhan O'Mahony. "Confronting the Limits of Symbolic Actions: How Entrepreneurs Narrow the Presentation-Performance Gap." Organization Science (forthcoming). (Pre-published online April 15, 2025.)
      • Teaching Interest

      Contemporary Developing Countries: Entrepreneurial Solutions to Intractable Problems

      By: Tarun Khanna

      What problems do developing countries face, and how can individuals contribute to solutions rather than awaiting the largesse of the state or other actors? Intractable problems – such as lack of access to education and healthcare, forced reliance on contaminated... View Details

      • Research Summary

      Corporate transparency and information disclosure strategies

      By: Michael W. Toffel
      This research focuses on transparency and information disclosure strategies, a topic of growing importance in environmental sustainability, corporate strategy, stakeholder relations, and public policy.  My prior research in this area explored why... View Details
      Keywords: Transparency; Disclosure Strategy; Disclosure; Environment; Environmental Performance; Regulation; Supply Chain; Environmental Sustainability; United States
      • Teaching Interest

      Creating the Modern Financial System

      By: David A. Moss

      Creating the Modern Financial System offers a vital perspective on finance and the financial system by exploring the historical development of key financial instruments and institutions worldwide. The premise of the course is that students will gain a richer and... View Details

      • Research Summary

      Cultural Entrepreneurship and the Business of the Arts

      By: Rohit Deshpande
      A more recent research program focuses on creating and managing ventures connected with the arts and culture. This research extends the concept of Customer-Centricity into the context of Audience Engagement. This primarily case-based work explores how successful... View Details
      • 2025
      • Chapter

      Culture and Contemporary Political Preferences

      By: Vasiliki Fouka and Marco Tabellini
      This chapter reviews the literature on the relationship between culture and political preferences. We distinguish conceptually between the direct cultural transmission of political ideology and the transmission of more primitive preferences and beliefs that influence... View Details
      Keywords: Political Preferences; Culture; Values and Beliefs; Identity; Perspective; Government and Politics
      Citation
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      Fouka, Vasiliki, and Marco Tabellini. "Culture and Contemporary Political Preferences." Chap. 29 in Handbook of Culture and Economic Behavior, by Benjamin Enke, Paola Giuliano, Nathan Nunn, and Leonardo Wantchekon. Handbooks in Economics. Elsevier, forthcoming.
      • Research Summary

      Current Research

      By: Thomas J. DeLong
      I'm currently studying how global organizations organize talent management systems in order to maintain and enhance the performance of professionals.  I'm also interested in the socialization process of organizations based on size and focus of the... View Details
      • Research Summary

      Customer-Centricity as a Vehicle for Organic Growth

      By: Ranjay Gulati
      This body of work examines the mechanics of how firms grow profitably in commoditizing markets. Underlying the "customer-centricity" that many firms embrace today is a factor that will determine their success with this effort: enabling collaboration across... View Details
      • Teaching Interest

      Data Science and AI for Leaders

      By: Dennis Campbell
      Modern business increasingly relies... View Details
      Keywords: Artificial Intelligence; Data Science
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