Publications

June 2017
Article

Creating Reciprocal Value Through Operational Transparency

By: Ryan W. Buell, Tami Kim and Chia-Jung Tsay

We investigate whether organizations can create value by introducing visual transparency between consumers and producers. Although operational transparency has been shown to improve consumer perceptions of service value, existing theory posits that increased contact... View Details

Keywords: Operational Transparency; Service Management; Production Management; Organizational Performance; Behavioral Operations; Service Operations; Service Delivery; Consumer Behavior; Labor; Organizational Design; Operations; Service Industry; United States; Kenya

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Events - Creating Emerging Markets

conference, organized by Geoff Jones and Tarun Khanna, focused on the intersection of oral history, business, and the Global South, offering a unique space for interdisciplinary discussions. Dec 15 15 DEC 2023 Zoom Using Oral History in... View Details

Web

Your Social Entrepreneurship checklist | Social Enterprise | Harvard Business School

The Social Enterprise Initiative has long supported students and alumni starting organizations with a social impact focus. Our curriculum, career support, community building, and funding supports students in exploring social... View Details

December 1999 (Revised May 2000)
Case

Morgan Stanley: Becoming a "One-Firm Firm"

By: M. Diane Burton, Thomas J. DeLong and Katherine Lawrence

John Mack, the newly appointed president of Morgan Stanley, feels strongly that the firm needs to change in order to compete in a changing investment banking environment. Mack and his senior team undertake initiatives in order to transform the culture and working style... View Details

Keywords: Human Resources; Goals and Objectives; Organizational Change and Adaptation; Organizational Culture; Performance Evaluation; Competitive Strategy

15 Dec 2003
Research & Ideas

Women Leaders and Organizational Change

difference in the way organizations function. Why do organizations continue to operate in ways that are reminiscent of a white male power structure? Robin J. Ely and Debra E. Meyerson: First, most people in... View Details

Keywords: by Mallory Stark

05 Jun 2020
Research & Ideas

How Anchor Investors Help Impact Funds Succeed

Investors come in more shapes and sizes than hats and tacos: Angel, VC, limited, corporate, banks, institutional, friends and family—these are just some of the categorizations used to describe them. Now, a recent paper explores who might be the most important investor... View Details

Keywords: by Sean Silverthorne; Financial Services

Web

Creating an Inclusive Recruiting Process for Candidates with Diverse Abilities - Recruiting

graduates bring these benefits to the organizations they work for throughout their careers. But in order to add value to an organization, they must first navigate the recruiting process, which can present challenges that, while... View Details

26 Sep 2013
Working Paper Summaries

Playing Favorites: How Firms Prevent the Revelation of Bad News

Keywords: by Lauren Cohen, Dong Lou & Christopher Malloy; Financial Services

17 Jan 2023
Cold Call Podcast

Nestlé’s KitKat Diplomacy: Neutrality vs. Shared Value

Keywords: Re: Geoffrey G. Jones; Consumer Products

28 Jun 2022
Book

The Moral Enterprise: How Two Companies Profit with Purpose

How can government and business work together in this fractious political moment, when finding solutions to pressing problems like inequality and climate change are more urgent than ever? Rebecca Henderson, Harvard University’s John and Natty McArthur University... View Details

Keywords: by Avery Forman

05 Aug 2015
Research & Ideas

How Hormones Foretell Whether People Will Cheat

in the August 2015 issue of the Journal of Experimental Psychology: General, the paper was co-authored by a team of behavioral economists and psychologists: Jooa Julia Lee, a postdoctoral fellow at Harvard University; Francesca Gino, a professor in the Negotiation,... View Details

Keywords: by Carmen Nobel

March 2024
Case

From “BIG” Ideas to Sustainable Impact at ICL Group (A)

By: Linda A. Hill and Lydia Begag

In the summer of 2023, Eduard (“Eddie”) Croitoru, Vice President (VP) of ICL Group (“ICL”) Corporate Initiatives, was reflecting on ICL’s internal ideation program, the Business Innovation for Growth (BIG) Accelerator. When Raviv Zoller became the CEO of ICL in 2018,... View Details

01 Jul 2020
Blog Post

How SVMP Helped Me Take My Next Steps (2+2) and Find Myself

discovered my passion for striving for equity and sustainability within organizations and systems. I've broken down emotionally and begun the long, rewarding journey of personal growth. I have gained confidence in my own perspective and... View Details

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Fostering Innovation in Life Sciences - Health Care

evaluates the productivity, pricing and innovation in health care, medical malpractice, and racial disparities in health care. Featured Research 28 Nov 2017 Blavatnik Fellow Creates Virtual Brain Biopsy Software August 2018 Review of Industrial View Details

March 2005 (Revised May 2009)
Case

Columbia's Final Mission

By: Michael Roberto, Amy C. Edmondson, Richard M.J. Bohmer, Laura Feldman and Erika Ferlins

On February 1, 2003, the Shuttle Columbia disintegrated upon re-entry into the Earth's atmosphere, and the seven astronauts onboard lost their lives. Explores Columbia's final mission from the perspective of six key managers and engineers associated with NASA's Space... View Details

Keywords: Decision Choices and Conditions; Leadership; Crisis Management; Management Teams; Organizational Culture; Aerospace Industry

25 Apr 2024
News

Origin Stories

Subscribe on iTunes Subscribe on Spotify More Skydeck episodes Dan Morrell: Hi, this is Dan Morrell, host of Skydeck. Where we come from and how we were raised has a profound effect on who we become. The recipients of this year’s Alumni Achievement Award grew up... View Details

01 Jan 2013
News

Roger W. Sant, MBA 1960

at DC's Community Foundation to support issues they believe in, primarily empowerment of women and girls, ocean conservation, and sustainable cities. Organizations that have benefited from their involvement include numerous... View Details

Keywords: Susan Young

2020
Working Paper

Design Rules, Volume 2: How Technology Shapes Organizations: Chapter 5 Ecosystems and Complementarities

By: Carliss Y. Baldwin

The purpose of this chapter is to introduce two new building blocks to the theory of how technology shapes organizations. The first is a new layer of organization structure: a business “ecosystem.” The second is the economic concept of “complementarity.” Ecosystems are... View Details

Keywords: Business Ecosystems; Complementarity; Modularity; Information Technology; Organizations

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September 2016
Case

Ekal Vidyalaya: Education for Rural India

By: David Drake, Namrata Bhattacharya, Pooja Godbole and Amrita Saigal

By examining Ekal Vidyalaya (Ekal), a nonprofit network of schools in India, this case focuses on the classic challenge faced by organizations that grow through replication (e.g., McDonald's, Starbucks, Walmart, Whole Foods): How can they continue to drive growth when... View Details

Keywords: Nonprofit Organizations; Early Childhood Education; India