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      • July 1982 (Revised July 1990)
      • Background Note

      An Overview of Organizational Behavior: Diagnosis and Action

      By: Michael Beer
      Keywords: Organizational Culture
      Citation
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      Beer, Michael. "An Overview of Organizational Behavior: Diagnosis and Action." Harvard Business School Background Note 483-004, July 1982. (Revised July 1990.)
      • June 1982
      • Case

      Polaroid in South Africa (A), Supplement

      By: Christopher A. Bartlett
      Keywords: Corporate Social Responsibility and Impact; Social Issues; South Africa
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      Bartlett, Christopher A. "Polaroid in South Africa (A), Supplement." Harvard Business School Case 382-175, June 1982.
      • February 1982
      • Case

      MCI Telecommunications Corp. (B): Customer Service Strategy and Organization

      By: John F. Cady and Frank V. Cespedes
      Keywords: Customer Relationship Management; Customer Focus and Relationships; Strategy; Telecommunications Industry
      Citation
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      Cady, John F., and Frank V. Cespedes. "MCI Telecommunications Corp. (B): Customer Service Strategy and Organization." Harvard Business School Case 582-108, February 1982.
      • 01 Dec 1981
      • Conference Presentation

      Social Indicators of the Changing Relationship of Individuals and Organizations

      By: R. M. Kanter
      Keywords: Organizational Change and Adaptation; Relationships; Social Psychology
      Citation
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      Kanter, R. M. "Social Indicators of the Changing Relationship of Individuals and Organizations." Paper presented at the Social Science Research Council Conference on Social Indicators, December 01, 1981.
      • November 1981
      • Supplement

      Corning Glass Works International, Part I, Interviews with Division Managers, Video

      By: Christopher A. Bartlett and Michael Y. Yoshino
      Presents tapes of interviews with Forrest Behm (previously president of Corning International), Bill Hudson (ex-country manager, international business manager, world board chairman, and current product division manager), and Van Campbell (corporate treasurer).... View Details
      Keywords: Globalized Firms and Management; Global Strategy; Consumer Products Industry
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      Bartlett, Christopher A., and Michael Y. Yoshino. "Corning Glass Works International, Part I, Interviews with Division Managers, Video." Harvard Business School Video Supplement 882-512, November 1981.
      • October 1981
      • Background Note

      Note on Rewards Systems

      By: Michael Beer
      Looks at rewards in general, and pay in particular, and studies the conditions that may enhance or detract from employee satisfaction and organizational effectiveness. View Details
      Keywords: Compensation and Benefits; Wages; Organizations; Performance Effectiveness; Motivation and Incentives; Satisfaction
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      Beer, Michael. "Note on Rewards Systems." Harvard Business School Background Note 482-017, October 1981.
      • Article

      The Contributions of Industrial Organization to Strategic Management: A Promise Beginning to Be Realized

      By: M. E. Porter
      Keywords: Strategy; Management
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      Porter, M. E. "The Contributions of Industrial Organization to Strategic Management: A Promise Beginning to Be Realized." Academy of Management Review 6, no. 4 (October 1981).
      • 01 Aug 1981
      • Conference Presentation

      The Development and Transmission of New Workplace Structures: Organizational and Market Characteristics of Innovating Corporations

      By: R. M. Kanter
      Keywords: Markets; Innovation and Invention; Business Ventures; Communication; Organizations
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      Kanter, R. M. "The Development and Transmission of New Workplace Structures: Organizational and Market Characteristics of Innovating Corporations." Paper presented at the American Sociological Association Annual Meeting, Toronto, August 01, 1981.
      • June 1981 (Revised February 1983)
      • Case

      West Point: The Cheating Incident (A)

      By: Leonard A. Schlesinger
      Presents a review of published data on the 1976 cheating scandal at West Point. Written from the perspective of the Academy Superintendent, it raises issues of ethics, organizational change and action planning in the face of conflicting stakeholder interests. View Details
      Keywords: Organizational Change and Adaptation; Higher Education; Ethics; Government Administration; Conflict and Resolution; Planning; Public Administration Industry; Education Industry
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      Schlesinger, Leonard A. "West Point: The Cheating Incident (A)." Harvard Business School Case 481-117, June 1981. (Revised February 1983.)
      • 01 Apr 1981
      • Conference Presentation

      Contemporary Organizations

      By: R. M. Kanter
      Keywords: Organizations
      Citation
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      Kanter, R. M. "Contemporary Organizations." Paper presented at the Common Learning: A Carnegie Colloquium on General Education, University of Chicago, April 01, 1981. (Reprinted in Common Learning: A Carnegie Colloquium on General Education, edited by E. Boyer. Washington, D.C.: Carnegie Foundation, 1981, pp. 74-93.)
      • April 1981 (Revised January 1997)
      • Case

      Corning Glass Works: The Z-Glass Project

      By: Kim B. Clark
      Considers decisions facing the leader of a manufacturing staff project team assigned to a plant where yields have deteriorated sharply. The process is complex: the plant organization is not cooperative and there are deep disagreements about what is wrong and how to fix... View Details
      Keywords: Decisions; Production; Problems and Challenges; Conflict Management; Performance Productivity; Factories, Labs, and Plants; Groups and Teams; Consumer Products Industry; Manufacturing Industry; United States
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      Clark, Kim B. "Corning Glass Works: The Z-Glass Project." Harvard Business School Case 681-091, April 1981. (Revised January 1997.)
      • March 1981 (Revised October 1998)
      • Case

      Corning Glass Works International (A)

      By: Christopher A. Bartlett and Michael Y. Yoshino
      Follows the impact of a change in global strategy on a diversified company's global organization structure. Traces two failed attempts at bringing a business perspective to a geographic organization, and poses the problem of what the international division president... View Details
      Keywords: Disruption; Framework; Global Strategy; Organizational Structure; Perspective; Power and Influence
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      Bartlett, Christopher A., and Michael Y. Yoshino. "Corning Glass Works International (A)." Harvard Business School Case 381-160, March 1981. (Revised October 1998.)
      • March 1981 (Revised November 1998)
      • Supplement

      Corning Glass Works International (C2)

      By: Christopher A. Bartlett and Michael Y. Yoshino
      Follows the impact of a change in global strategy on a diversified company's global organization structure. Reviews the company's subsequent performance internationally. Also presents reflections by top management on future possible change in the organization... View Details
      Keywords: Global Strategy; Change; Performance; Globalized Firms and Management; Management Teams; Manufacturing Industry
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      Bartlett, Christopher A., and Michael Y. Yoshino. "Corning Glass Works International (C2)." Harvard Business School Supplement 381-164, March 1981. (Revised November 1998.)
      • March 1981 (Revised February 1993)
      • Case

      Hank Kolb, Director, Quality Assurance

      By: Frank S. Leonard and W. Earl Sasser
      Designed to introduce the systemic nature of product quality and the complexity of quality problems. Uses a new director, quality assurance, and the discovery of a quality problem. The new director has to decide if it is a real problem, what to do about it, and how to... View Details
      Keywords: Leadership; Product; Organizational Culture; Problems and Challenges; Quality; Attitudes; Complexity
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      Leonard, Frank S., and W. Earl Sasser. "Hank Kolb, Director, Quality Assurance." Harvard Business School Case 681-083, March 1981. (Revised February 1993.)
      • January 1981
      • Case

      Mary Kay Cosmetics, Inc.

      By: John P. Kotter
      Introduces the student to Mary Kay Cosmetics, Inc., its business, its strategy, and its organization. Provides the necessary background for understanding the contributions of Mary Kay Ash, the company's founder and chairman. View Details
      Keywords: Management Teams; Business Strategy; Organizations; Beauty and Cosmetics Industry
      Citation
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      Kotter, John P. "Mary Kay Cosmetics, Inc." Harvard Business School Case 481-126, January 1981.
      • 1981
      • Chapter

      Multinational Structural Change: Evolution versus Reorganization

      By: C. A. Bartlett
      Keywords: Multinational Firms and Management; Organizational Change and Adaptation; Organizational Structure
      Citation
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      Bartlett, C. A. "Multinational Structural Change: Evolution versus Reorganization." In The Management of Headquarters-Subsidiary Relationships in Multinational Corporations, edited by Lars Otterbeck. London: Gower, 1981. (Also in The Internationalization of the Firm, edited by P. Buckley and P.G. Meer, Oslo: Norwegian University Press, 1991; and in The History of Management Thought, edited by P. Buckley, Ashgate, 2002.)
      • 1981
      • Article

      Organizational Performance: Recent Developments in Measurement

      By: R. M. Kanter and D. Brinkerhoff
      Keywords: Organizations; Performance; Measurement and Metrics
      Citation
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      Kanter, R. M., and D. Brinkerhoff. "Organizational Performance: Recent Developments in Measurement." Annual Review of Sociology 7 (1981): 321–49.
      • October 1980
      • Background Note

      Framework for Analyzing Organizations

      By: Leonard A. Schlesinger
      Citation
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      Schlesinger, Leonard A. "Framework for Analyzing Organizations." Harvard Business School Background Note 481-066, October 1980.
      • 1980
      • Book

      Approaches to Managing Organizational Behavior: Models, Cases and Readings

      By: D. Nadler, Michael Tushman and N. Hatvany
      Keywords: Organizations; Behavior; Management
      Citation
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      Nadler, D., Michael Tushman, and N. Hatvany. Approaches to Managing Organizational Behavior: Models, Cases and Readings. Boston: Little, Brown and Company, 1980.
      • 1980
      • Chapter

      Information Processing as an Integrating Concept in Organizational Design

      By: Michael Tushman
      Keywords: Organizational Design; Knowledge Use and Leverage
      Citation
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      Tushman, Michael. "Information Processing as an Integrating Concept in Organizational Design." In Organizations and Management, edited by D. Fisher. Reading, MA: Addison-Wesley Publishing Company, 1980.
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