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  • All HBS Web  (3,685)
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  • November 1978 (Revised December 1979)
  • Case

Federal Express (C)

The Marketing Director for Federal Express, a fast growing freight airline specializing in small packages, must select a strategy to achieve a big sales increase for one of the company's services. First he must decide on the relative emphasis to place between... View Details
Keywords: Product Marketing; Sales; Air Transportation Industry; Service Industry; United States
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Lovelock, Christopher H. "Federal Express (C)." Harvard Business School Case 579-041, November 1978. (Revised December 1979.)
  • 16 Oct 2013
  • News

Public Reporting, Consumerism, and Patient Empowerment

  • May 2025
  • Case

Dell Med: Transforming Care Delivery & Payment

By: Robert S. Kaplan, David N. Bernstein and Mary L. Witkowski
Health care in the U.S. and globally continues to undergo massive transformation, surging towards a system that rewards value for patients. However, widespread adoption of value-based health care remains a challenge. This case study focuses on the care delivery... View Details
Keywords: Integrated Practice Units; Outcomes Measurement; Time-Driven Activity-Based Costing; Health Care and Treatment; Business Strategy; Leading Change; Decisions; Transformation; Service Delivery; Adoption; Value; Health Industry; United States; Texas
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Kaplan, Robert S., David N. Bernstein, and Mary L. Witkowski. "Dell Med: Transforming Care Delivery & Payment." Harvard Business School Case 125-117, May 2025.
  • May 9, 2024
  • Article

Business Education Is Broken: Here Are Strategies to Fix It

By: Andrew J. Hoffman
Business schools have lost their way. Students are schooled in a system that, having raised the standard of living for millions of people over centuries, is now facing systemic failures in both the environmental and social domains—failures that market forces cause and,... View Details
Keywords: Education Reform; Business And Society; Climate Change; Equality and Inequality; Environmental Sustainability; Business Education
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Hoffman, Andrew J. "Business Education Is Broken: Here Are Strategies to Fix It." Inspiring Minds (May 9, 2024).
  • Article

Physician-Induced Demand for Medical Care

By: Jerry R. Green
This paper addresses the theoretical models designed to ascertain the existence of a variable level of physicians' activity in shifting the demand of their patients. Two basic approaches are followed: equilibrium models of the demand for health care, and disequilibrium... View Details
Keywords: Physicians; Economic Equilibrium; Monopolistic Competition; Economic Competition; Medical Care
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Green, Jerry R. "Physician-Induced Demand for Medical Care." Special Issue on National Bureau of Economic Research Conference on the Economics of Physician and Patient Behavior. Journal of Human Resources 13, Suppl. (1978).
  • Article

Agree to Disagree: Frank Discussion, Attention to Cultural Fit Can Help Avoid Recruiting Errors

Almost everyone in health care has heard this story: With great fanfare a hospital recruits an outside star to lead a clinical program, academic department, or division. Within months it is clear to almost everyone that the marriage is a failure. To better understand... View Details
Keywords: Business or Company Management; Health Care and Treatment; Health Industry
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Jain, Sachin H. "Agree to Disagree: Frank Discussion, Attention to Cultural Fit Can Help Avoid Recruiting Errors." Modern Healthcare 39, no. 8 (February 23, 2009).
  • 02 May 2022
  • Video

Entrepreneurship in Life Sciences: Course Overview with Senior Lecturer Satish Tadikonda

  • 01 May 2023
  • Video

Innovating in Health Care: Course Overview with Professor Regina Herzlinger

  • June 2018 (Revised January 2019)
  • Background Note

Visualizing Data & Effective Communication

By: Srikant M. Datar and Caitlin N. Bowler
This note explores three specific ways an analyst can use visualization. Section 1 considers visualization to explore data. Section 2 discusses visualization as a tool for developing a deeper understanding of trends and phenomena encoded in the data. Section 3... View Details
Keywords: Data Visualization; Graphical Guidelines; Charts; Analytics and Data Science; Communication
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Datar, Srikant M., and Caitlin N. Bowler. "Visualizing Data & Effective Communication." Harvard Business School Background Note 118-114, June 2018. (Revised January 2019.)
  • 1999
  • Other Unpublished Work

Estimating Industry Multiples

By: Malcolm Baker and R. S. Ruback
We analyze industry multiples for the S&P 500 in 1995. We use Gibbs sampling to estimate simultaneously the error specification and small sample minimum variance multiples for 22 industries. In addition, we consider the performance of four common multiples: the simple... View Details
Keywords: Management Analysis, Tools, and Techniques; Performance; Mathematical Methods
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Baker, Malcolm, and R. S. Ruback. "Estimating Industry Multiples." 1999.
  • Teaching Interest

Design of Field Research Methods (DFRM)

Field research involves collecting original data (qualitative and/or quantitative) in field sites. This course combines informal lecture and discussion with practical exercises to build specific skills for conducting field research in organizations. Readings include... View Details

  • September 2013
  • Exercise

An Exercise in Designing a Travel Coffee Mug

By: Elie Ofek and Michael Norris
In recent years design has emerged as a critical factor in the success of many new products. This case exercise provides a hands-on way to experience the design process and offers a structured approach for incorporating key considerations that can aid in effective... View Details
Keywords: New Product Development; Innovation; Market Research; Competitive Positioning; Design; Product Development; Consumer Products Industry
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Ofek, Elie, and Michael Norris. "An Exercise in Designing a Travel Coffee Mug." Harvard Business School Exercise 514-042, September 2013.
  • Program

Investment Management Workshop

facilitate your growth. Your learning will take place on your own, in your living group, and in the larger classroom, driven by the renowned HBS case method. Review Our Campus Health & Safety Protocols Admissions Criteria and Process We admit candidates to View Details
  • 24 Sep 2020
  • Blog Post

Introducing the HBS Heartland Club

In the traditional sense of the term, the Heartland has referred to any U.S. state that doesn’t touch an ocean. At HBS, the Heartland Club’s focus is even broader. Our focus is on specific regions in the United States that are... View Details
  • Research Summary

Impact of Technology on Industry Structure and Competitive Strategy

By: Stephen P. Bradley
Stephen Bradley’s research has focused for several years on the impact of technology on industry structure and competitive strategy. In particular he has been studying the convergence of information technology and telecommunications and how this convergence is... View Details
  • 21 Jan 2011
  • Working Paper Summaries

Learning from Customers in Outsourcing: Individual and Organizational Effects

Keywords: by Jonathan R. Clark, Robert S. Huckman & Bradley R. Staats
  • 02 Nov 2016
  • Working Paper Summaries

The Structure of Board Committees

Keywords: by Kevin D. Chen and Andy Wu
  • Book Review

Book Review of 'Organized Violence after Civil War: The Geography of Recruitment in Latin America' by Sarah Zukerman Daly

By: Natalia Garbiras-Díaz
Why do some non-state actors, under the same peace accord, go back to violence in the aftermath of the disarming and demobilization of their armies, while others remain demilitarized? In her book, Organized Violence after Civil War: The Geography of Recruitment in... View Details
Keywords: Civil War; Government; Government and Politics; Governance; National Security; Governance Compliance; Latin America
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Garbiras-Díaz, Natalia. "Book Review of 'Organized Violence after Civil War: The Geography of Recruitment in Latin America' by Sarah Zukerman Daly." Peace Review 30, no. 1 (First Quarter 2018): 120–123.
  • June 2017 (Revised October 2017)
  • Case

Organizing for Performance: Four Vignettes

By: Robert Simons
This case provides four examples of organizations with very different business strategies: Walmart, Starbucks, Harvard Business School, and Google. To support their varying strategies, each of these organizations requires a specific configuration to provide the most... View Details
Keywords: Strategy And Execution; Management Control Systems; Organization; Span Of Control; Job Design; Resource Allocation; Organizational Design; Competitive Strategy; Value Creation
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Simons, Robert. "Organizing for Performance: Four Vignettes." Harvard Business School Case 117-062, June 2017. (Revised October 2017.)
  • November 2009 (Revised August 2013)
  • Case

IFRS in China

By: Karthik Ramanna, G.A. Donovan and Nancy Dai
In 2005, China announced plans to "converge with," but not completely adopt, IFRS. China also began to lobby for changes to specific IFRS provisions, such as for related party disclosures by state-owned firms, to bring them more into line with Chinese interests.... View Details
Keywords: Financial Reporting; International Accounting; Corporate Disclosure; Standards; State Ownership; Business and Government Relations; China
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Ramanna, Karthik, G.A. Donovan, and Nancy Dai. "IFRS in China." Harvard Business School Case 110-037, November 2009. (Revised August 2013.)
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