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February 2009 (Revised June 2019)
Case

Cleveland Clinic: Transformation and Growth 2015

By: Michael E. Porter and Elizabeth O. Teisberg

The Cleveland Clinic's health care services are internationally renowned for quality. In 2008, The Clinic began to restructure the organization into teams defined around patient needs, rather than traditional medical specialties. "Patients First!" takes shape as the... View Details

Keywords: Health; Health Care Operations; Health Care Quality; Health Care; Strategy And Leadership; Strategy Development; Health Care and Treatment; Leading Change; Goals and Objectives; Growth and Development Strategy; Measurement and Metrics; Service Delivery; Organizational Change and Adaptation; Outcome or Result; Health Industry; Cleveland

John P. Kotter

John P. Kotter is internationally known and widely regarded as the foremost speaker on the topics of Leadership and Change. His is the premier voice on how the best organizations actually achieve successful transformations. The Konosuke... View Details

November 2016
Case

Transformation at Eli Lilly & Co. (A)

By: William R. Kerr and Alexis Brownell

Faced with the imminent loss of 40% of its revenues due to patent expirations, pharma giant Eli Lilly sets out on a dramatic transformation process in 2009. The case considers how Lilly restructured the organization into business areas to aid better decision-making,... View Details

Keywords: Eli Lilly; Restructuring; R＆D; Transformation; Organizational Change and Adaptation; Organizational Structure; Pharmaceutical Industry; Indianapolis

March 1989 (Revised September 1995)
Background Note

Management Support Systems

By: Lynda M. Applegate

Provides a technical overview of executive information systems. View Details

Keywords: Management Systems

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October 1999 (Revised July 2007)
Background Note

A Note on the Initial Public Offering Process

By: Josh Lerner

Provides an overview of the going public process. View Details

Keywords: Initial Public Offering; Going Public

May 1997 (Revised January 2000)
Supplement

Japan Confronts an Interdependent World, Supplement 1997

By: Richard H.K. Vietor and Eilene Zimmerman

Provides an update. Designed as a class handout. View Details

Keywords: Japan; United States

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September 1994
Supplement

Time Life, Inc. (B)

By: David A. Garvin and Jonathan West

Provides a brief update to the (A) case. View Details

Keywords: Publishing Industry

May 2022
Case

Maestro Pizza: Coming in Hot!

By: Ramon Casadesus-Masanell and Fares Khrais

Maestro Pizza opened its first store in 2013 after its founder, Khalid Al Omran, recognized an opportunity in Saudi Arabia to offer high quality pizza at affordable prices. The business grew rapidly and under the radar at first, but soon enough caught the attention of... View Details

April 2021
Case

ClearChoice Dental Implant Centers

By: Robert S. Kaplan, Ashiana Jivraj and Jane Barrow

The case illustrates the application of value-based health care to dental medicine. ClearChoice Dental Implant Centers was a rapidly-growing network of dentist-owned independent implant clinics. The targeted market included 23 million people, 15% of the US adult... View Details

Keywords: Value-based Health Care; Dental Medicine; Growth and Development Strategy; Expansion; Business Strategy; Customer Value and Value Chain; Customer Focus and Relationships; Health Industry; United States

20 Oct 2011
Research & Ideas

Getting the Marketing Mix Right

Businesses rely on solid marketing strategies to boost sales—yet the tools used to evaluate these strategies often provide misleading results, leaving managers with the inability to accurately measure how they can get the best bang for... View Details

Keywords: by Dina Gerdeman

September 2000 (Revised March 2001)
Background Note

Note on Corporate Venture Capital, A

By: Josh Lerner

Provides an overview of corporate venture investment. View Details

Keywords: Venture Capital; Business Startups; Corporate Entrepreneurship; Financial Services Industry

June 1995
Supplement

Dow Corning and the Breast Implant Controversy (B)

By: Willis M. Emmons III, Monica Brand and Greg Keller

Provides an update to the (A) case. View Details

Keywords: Health Industry; Beauty and Cosmetics Industry

November 24, 2020
Article

4 Strategies to Make Telehealth Work for Elderly Patients

By: Umar Ikram, Susanna Gallani, Jose F. Figueroa and Thomas W. Feeley

As providers have ramped up their use of telehealth during the COVID-19 pandemic, one group—the elderly—has experienced particular challenges in adopting the technologies. This article describes the strategies four innovative provider organizations have used to engage... View Details

Keywords: Telehealth; Health Pandemics; Health Care and Treatment; Internet and the Web; Age; Technology Adoption; Strategy

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April 1999
Teaching Note

Value Networks and the Impetus to Change: Managing Innovation: Overview Teaching Note for Module 1

By: Clayton M. Christensen

Provides instructors with an overview teaching note for the first module of the Managing Innovation course in which the disruptive technology framework is explored and used. Summarizes this framework and provides a brief synopsis of each of the cases used in the... View Details

Keywords: Change; Framework; Disruptive Innovation; Technology; Value

March 2018 (Revised September 2020)
Background Note

Short Note on Game Theory

By: Eric Van den Steen and Dennis Yao

This note provides a very concise (2 page) introduction to game theory. View Details

Keywords: Competitive Interaction; Commitment; Game Theory; Competitive Strategy

April 1993 (Revised June 1993)
Background Note

Business Process Reengineering: IT-Enabled Radical Change

Provides a conceptual framework for understanding business process redesign and change management. View Details

Keywords: Change Management; Information Technology; Business Processes

March 2007 (Revised December 2007)
Background Note

Alleviating Poverty and Malnutrition: Successful Models

By: Ray A. Goldberg, Laura Winig and Kerry Herman

Provides successful models of private-public sector cooperatives in alleviating poverty and malnutrition. View Details

Keywords: Business Model; Nutrition; Cooperative Ownership; Business and Government Relations; Non-Governmental Organizations; Poverty; Welfare

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July 1991 (Revised June 1993)
Case

Great Depression: Causes and Impact (Abridged)

Provides a vehicle for discussing the problems caused by the Great Depression. View Details

Keywords: History; Financial Crisis; United States

Web

Resumes & Cover Letters - Alumni

organization. Looking to connect with fellow HBS alumni? Upload your resume to the Alumni Networking Resume Book to kick start those connections. Resume Makeover Using VMock and Aspire Gain instant feedback on your resume and LinkedIn Profile VMock is a smart career... View Details

April 2018 (Revised July 2018)
Case

Maersk: Betting on Blockchain

By: Rajiv Lal and Scott Johnson

In March 2018, international shipping giant Maersk is getting ready to debut a trade digitization platform. Maersk hopes the platform will help streamline global trade since shipping goods internationally is an extraordinarily complicated and inefficient process.... View Details

Keywords: Maersk; IBM; Blockchain; Shipping; Shipping Line; Trade; Bitcoin; Digitization; Container Shipping; Joint Ventures; Ship Transportation; Transportation Networks; Digital Platforms; Information Technology; Technology Adoption; Applications and Software; Shipping Industry; Technology Industry

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