Innovation In Healthcare Delivery - Publications - Faculty & Research

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Advisory Board - Entrepreneurship

Why. She has appeared as a guest on CNBC, CNN and Fox Business News and has been a guest speaker for WWD’s Beauty Innovation Forum, Harvard University’s Luxury Branding Speaker Series and Columbia University’s Lang Center for... View Details

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Publications - Institute For Strategy And Competitiveness

Feeley, and Angela M Bader A shift in healthcare payment models from volume toward value-based will require deliberate input into systems development from both perioperative clinicians and administrators to... View Details

24 May 2021
Op-Ed

Can Fabric Waste Become Fashion’s Resource?

COVID-19 has broken fashion’s supply chain. As a result, an already wasteful industry has become more wasteful. Even before the pandemic, the global apparel industry was producing about 92 million tons of textile waste a year. That’s about one garbage truck’s worth of... View Details

Keywords: by Geoffrey Jones and Shelly Xu; Fashion

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Faculty & Researchers - Managing the Future of Work

in the healthcare industry. Research EDWINS: Leading with Passion and Purpose , Harvard Business School Case, 2023. With Rachel Bricklin. Akamai Technologies: Expanding the Talent Pipeline , Harvard Business... View Details

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Video - Institute For Strategy And Competitiveness

is used in health care delivery organizations around the world. Length: 28 min. January 2018 Presentation The Value-Based Health Care Agenda The Value-Based Health Care Agenda by Michael E. Porter View Details

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Regional Winners - Alumni

New Venture Competition Regional Winners 12ms 2025 Alumni Regional Winners Noolie - Global Winner Noolie creates first-of-its-kind supplements for children in the form of a snack. We are revolutionizing how nutrition is given to kids... View Details

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Geography of Care - Institute For Strategy And Competitiveness

dramatically improves outcomes and controls health care costs. By expanding strategically and integrating with community providers, those already renowned for innovation and excellence and patient care can widen access, improve... View Details

20 Dec 2017
Lessons from the Classroom

How to Design a Better Customer Experience

wonderful experience,” says Thomke. He included GE Healthcare as an example of a company making a customer experience turnaround in a recently released learning exercise Designing Transformational Customer... View Details

Keywords: by Dina Gerdeman; Health; Entertainment & Recreation

01 Jun 2023
News

Curb Appeal

Jessica Tisch (JD/MBA 2008) has a problem. And she couldn’t be happier about it. It’s a chilly February morning in Lower Manhattan, and Tisch, who was appointed commissioner of the Department of Sanitation (DSNY) last April, has only hours to pivot the world’s largest... View Details

Keywords: Alexander Gelfand; photography by Vance Jacobs; Justice, Public Order, and Safety Activities; Government

September 2017
Case

Tencent

By: John R. Wells and Gabriel Ellsworth

Tencent had undergone many transformations since it was founded in 1998 as a simple messaging service. In 2017, it was the largest online games provider in China with a wide range of game types, China’s largest social networking service provider with several of the... View Details

Keywords: Tencent; Tencent Holdings; WeChat; Social Networking; Social Networks; Gaming; Gaming Industry; Video Games; Computer Games; Mobile Gaming; Portals; Payments; Mobile Payments; O2O; Online-to-offline; E-commerce; Messaging; Subscription Model; Freemium; Mobile App Industry; Smartphone; PC; Monetization Strategy; Antitrust; Streaming; Cloud Computing; Artificial Intelligence; Big Data; Alibaba; Facebook; JD.com; Tesla; Bundling; Synergies; Digital Strategy; Imitation; Licensing; Agility; Entry Barriers; Online Platforms; Advertising; Digital Marketing; Business Ventures; Acquisition; Mergers and Acquisitions; Business Conglomerates; Business Units; Business Growth and Maturation; Business Organization; For-Profit Firms; Joint Ventures; Restructuring; Communication; Communication Technology; Blogs; Interactive Communication; Interpersonal Communication; Entertainment; Film Entertainment; Games, Gaming, and Gambling; Music Entertainment; Investment; Investment Portfolio; Price; Profit; Revenue; Geographic Scope; Cross-Cultural and Cross-Border Issues; Global Strategy; Multinational Firms and Management; Globalized Markets and Industries; Business History; Innovation Strategy; Technological Innovation; Business or Company Management; Goals and Objectives; Growth and Development Strategy; Product Positioning; Social Marketing; Network Effects; Emerging Markets; Market Entry and Exit; Digital Platforms; Industry Growth; Monopoly; Media; Distribution Channels; Product Development; Service Delivery; Organizational Change and Adaptation; Organizational Structure; Public Ownership; Problems and Challenges; Business and Government Relations; Groups and Teams; Networks; Opportunities; Social and Collaborative Networks; Strategy; Adaptation; Business Strategy; Commercialization; Competition; Competitive Advantage; Competitive Strategy; Cooperation; Corporate Strategy; Diversification; Expansion; Horizontal Integration; Vertical Integration; Segmentation; Information Technology; Internet and the Web; Mobile and Wireless Technology; Internet and the Web; Applications and Software; Information Infrastructure; Digital Platforms; Internet and the Web; Mobile and Wireless Technology; Value Creation; Communications Industry; Entertainment and Recreation Industry; Financial Services Industry; Information Industry; Information Technology Industry; Media and Broadcasting Industry; Motion Pictures and Video Industry; Music Industry; Service Industry; Technology Industry; Telecommunications Industry; Video Game Industry; Web Services Industry; Asia; China; Canton (province, China)

Citation

Educators

Purchase

February 2024 (Revised December 2024)
Case

Best Buy Health: Enabling Care at Home

By: Robert S. Huckman, Rosabeth Moss Kanter, Antonio Moreno, Bradley Staats and Sarah Mehta

This case explores retailer Best Buy’s decision to enter health care. Best Buy Health aims to enable care at home across three prongs: consumer health, active aging, and virtual care. A key pillar of Best Buy Health's strategy is leveraging the Geek Squad—the company's... View Details

Keywords: Business Ventures; Health Care and Treatment; Innovation and Invention; Business Strategy; Market Entry and Exit; Service Delivery; Service Operations; Electronics Industry; Health Industry; Retail Industry; United States; Minnesota

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Accounting & Management Awards & Honors - Faculty & Research

Markets: Evidence from Job Postings" with Tianshuo Shi and Yuan Zou. Ethan C. Rouen : Winner of the 2022 Innovation in Research Award from the Diversity Section of the American Accounting Association for... View Details

24 Jun 2021
Blog Post

Celebrating the Past, Crafting the Future Part 2: The First HBS/HKS Class

healthcare in a range of leadership and advisory roles that have put her HBS and HKS education into practice. Her work has spanned the public, private, and nonprofit sectors and has made an impact on how... View Details

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Cases & Teaching Notes - Institute For Strategy And Competitiveness

outcomes for every patient. January 2018 HBS Case Collection Medtronic: Navigating a Shifting Healthcare Landscape by Robert S. Kaplan, Michael E. Porter, Thomas W. Feeley and Alee Hernandez Medtronic is adapting its strategy to changes... View Details

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Curriculum - Business & Environment

healthcare —while prioritizing decarbonization and net zero initiatives. For the full listing, click here . Reimagining Capitalism: Business and Big Problems (Fall 2024) Ethan Rouen Reimagining Capitalism (ReCap) examines the role that... View Details

14 Nov 2017
First Look

New Research and Ideas: November 14, 2017

similarly in U.S. and international samples. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=53447 November–December 2017 Harvard Business Review The Board's New Innovation Imperative:... View Details

Keywords: Carmen Nobel

22 Nov 2016
First Look

November 22, 2016

overweighting its representative types, which we formally define to be the types that occur more frequently in that group than in a baseline reference group. Stereotypes formed View Details

Keywords: Sean Silverthorne

Web

General Management Curriculum - Faculty & Research

of the Arts (also listed under Marketing and Entrepreneurial Management) Rohit Deshpande , Henry McGee Spring 2025 Q3Q4 3.0 Field Course: Innovating in Health Care, Advanced (also listed under Technology &... View Details

22 Mar 2021
Research & Ideas

How to Learn from the Big Mistake You Almost Make

What if businesses could learn from their worst mistakes without actually making them? How might the same progress and innovation occur, without firms incurring the costs associated with such errors? The results of a recent study about... View Details

Keywords: by Kristen Senz; Health

14 May 2013
First Look

First Look: May 14

P/E industries, which have a negative valuation change in the year after the investment. 2006 New England Journal of Medicine Leading Clinicians and Clinicians Leading By: Bohmer, Richard M.J. Abstract—More effective models of care View Details