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  • November 2020 (Revised November 2020)
  • Case

Daily Table

By: José B. Alvarez, Zeynep Ton and Annelena Lobb
Daily Table is a case about a grocery chain with two outposts in Boston neighborhoods Dorchester and Roxbury. Its mission is to provide healthy food at lower prices to people in lower-income neighborhoods. The case explores Daily Table’s responsibility to its employees... View Details
Keywords: Grocery; COVID-19 Pandemic; Food; Nonprofit Organizations; Employees; Wages; Employee Relationship Management; Boston
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Alvarez, José B., Zeynep Ton, and Annelena Lobb. "Daily Table." Harvard Business School Case 521-025, November 2020. (Revised November 2020.)
  • February 2017
  • Module Note

Leading Global Teams

By: Tsedal Neeley
This module aims to help students become effective leaders and members of global teams that must work together across national boundaries and toward a common goal. Students will learn to diagnose the challenges that global teams often face as well as strategies that... View Details
Keywords: Groups and Teams; Leadership; Cross-Cultural and Cross-Border Issues
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Neeley, Tsedal. "Leading Global Teams." Harvard Business School Module Note 417-073, February 2017. (https://hbsp.harvard.edu/product/417073-PDF-ENG?Ntt=tsedal%20neeley.)
  • 04 Apr 2005
  • What Do You Think?

Can an Organization’s “Deep Smarts” Be Preserved?

but only by the firms that have employee longevity and a valued ... way of life." This may not mean retaining everyone, however, as Horacio Cavallero suggests in commenting that "I have always thought that it was very important... View Details
Keywords: by James Heskett

    The Treasure You Seek: A Guide to Developing and Leveraging Your Leadership Capital

    Most leadership books are written for people who are already labeled as “leaders”—corporate execs, high-ranking managers, entrepreneurs. They may not speak to the underrepresented young person or uncommon experienced person with a dream to create change in the... View Details

    • May 2007 (Revised January 2011)
    • Case

    Bankinter: Deploying the Mortgage Simulator to the Branches

    Describes how Bankinter, a mid-sized Spanish bank, altered the information set available to its customer-facing employees. In the spring of 2003, Bankinter introduced an Excel-based program called the Mortgage Simulator that helped branch managers calculate the price... View Details
    Keywords: Customer Focus and Relationships; Customer Value and Value Chain; Banks and Banking; Mortgages; Employees; Motivation and Incentives; Spain
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    Martinez-Jerez, Francisco de Asis, and Katherine Miller. "Bankinter: Deploying the Mortgage Simulator to the Branches." Harvard Business School Case 107-070, May 2007. (Revised January 2011.)
    • May 2004 (Revised July 2004)
    • Case

    IBM On Demand Community

    By: John A. Quelch
    The vice-president of IBM Corporate Community Relations is developing the launch program for IBM On Demand Community, a suite of 140 technology tools designed to enable IBM employees to assist nonprofit community organizations and schools worldwide. View Details
    Keywords: Nonprofit Organizations; Social Marketing; Computer Industry
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    Quelch, John A. "IBM On Demand Community." Harvard Business School Case 504-103, May 2004. (Revised July 2004.)
    • October 2011
    • Case

    Raleigh & Rosse: Measures to Motivate Exceptional Service

    By: Robert Simons and Michael Mahoney
    In January 2010, U.S. luxury goods retailer Raleigh & Rosse is being sued by its employees for encouraging "off the clock" hours. At the center of the class action lawsuit is the famous Raleigh & Rosse performance measurement system previously thought to be the core of... View Details
    Keywords: Control Systems; Performance Measurement; Goal Setting; Compensation; Incentives; Motivation; Sales Compensation; Motivation and Incentives; Goals and Objectives; Growth Management; Lawsuits and Litigation; Organizational Culture; Management Systems; Customer Focus and Relationships; Employees; Performance Evaluation; Compensation and Benefits; Retail Industry; United States
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    Simons, Robert, and Michael Mahoney. "Raleigh & Rosse: Measures to Motivate Exceptional Service." Harvard Business School Brief Case 114-353, October 2011.
    • 13 Jan 2020
    • Working Paper Summaries

    Recognition Incentives for Internal Crowdsourcing: A Field Experiment at NASA

    Keywords: by Jana Gallus, Olivia S. Jung, and Karim R. Lakhani; Aerospace
    • 26 Aug 2014
    • First Look

    First Look: August 26

    Abstract—To create social ties to support their professional or personal goals, people actively engage in instrumental networking. Drawing from moral psychology research, we posit that this intentional behavior has unintended consequences... View Details
    Keywords: Sean Silverthorne
    • July 2012 (Revised July 2012)
    • Case

    How Much? (A)

    By: Clayton Rose
    The leader of a small business team must deal with an employee who is unwilling to reveal to him the profitability of a transaction for the firm and client. View Details
    Keywords: Culture; Client Responsibility; Leadership; Groups and Teams; Ethics; Finance; Conflict Management
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    Rose, Clayton. "How Much? (A)." Harvard Business School Case 313-004, July 2012. (Revised July 2012.)
    • July – August 2010
    • Column

    Powerlessness Corrupts

    By: Rosabeth M. Kanter
    Powerlessness damages organizations--especially in the middle ranks, says HBR columnist Rosabeth Moss Kanter. Hemmed in by rules and treated as unimportant, people get even with management by overcontrolling their own turf. Kanter urges leaders to give employees... View Details
    Keywords: Employee Relationship Management; Opportunities; Behavior; Motivation and Incentives; Power and Influence
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    Kanter, Rosabeth M. "Powerlessness Corrupts." Harvard Business Review 88, nos. 7-8 (July–August 2010).
    • November 2011
    • Case

    WrapItUp: Developing a New Compensation Plan

    By: W. Earl Sasser Jr. and Rachel Shelton
    A restaurant chain based in California offers made-to-order sandwich wraps using fresh, healthy ingredients. The founders of the company take a very active role in day-to-day business and tightly control every aspect of the restaurant operation from hiring store... View Details
    Keywords: Empowerment; Middle Management; Human Resource Management; Compensation; Incentives; Motivation; Motivation and Incentives; Change Management; Business Growth and Maturation; Service Delivery; Entrepreneurship; Employees; Compensation and Benefits; Service Industry; Retail Industry; Food and Beverage Industry; California
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    Sasser, W. Earl, Jr., and Rachel Shelton. "WrapItUp: Developing a New Compensation Plan." Harvard Business School Brief Case 114-362, November 2011.
    • October 2023
    • Supplement

    Making Progress at Progress Software (B)

    By: Katherine Coffman, Hannah Riley Bowles and Alexis Lefort
    In this case, the Human Capital team at Progress Software has identified that some employees have a hard time understanding how to advance within Progress. This realization leads the team to develop several major people-process innovations: the introduction of... View Details
    Keywords: Leading Change; Negotiation; Organizational Culture; Performance Evaluation; Prejudice and Bias; Talent and Talent Management; Employees; Technology Industry; United States; Bulgaria
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    Coffman, Katherine, Hannah Riley Bowles, and Alexis Lefort. "Making Progress at Progress Software (B)." Harvard Business School Supplement 924-011, October 2023.
    • December 2022
    • Article

    Scarlet Letters: Rehabilitation Through Transgression Transparency and Personal Narrative Control

    By: Erin L. Frey, Ethan Bernstein and Nick Rekenthaler
    When employees commit transgressions, organizations often use tools of organizational control to prevent them from transgressing again. We investigate whether organizations can use transgression transparency to rehabilitate transgressors. Although making transgressions... View Details
    Keywords: Transparency; Workplace; Transgressions; Qualitative Research; Management Practices and Processes; Organizations; Employees; Reputation; Communication
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    Frey, Erin L., Ethan Bernstein, and Nick Rekenthaler. "Scarlet Letters: Rehabilitation Through Transgression Transparency and Personal Narrative Control." Administrative Science Quarterly 67, no. 4 (December 2022): 968–1011. (The first two authors contributed equally to this manuscript.)
    • 09 Feb 2009
    • Research & Ideas

    Uncompromising Leadership in Tough Times

    Campbell Soup when it was in trouble and turned it around and sustained improvements over seven or more years. Q: Firms are economic organizations as well as social institutions, as you write. These days, most every company is hurting as... View Details
    Keywords: by Martha Lagace
    • 2024
    • Working Paper

    Second- versus Third-party Audit Quality: Evidence from Global Supply Chain Monitoring

    By: Maria R. Ibanez, Ashley Palmarozzo, Jodi L. Short and Michael W. Toffel
    Capitalizing on the superior credibility and flexibility and potential lower cost of external assessments, many global buyers are relying less on their own employee (“second-party”) auditors and more on third-party auditors to monitor and prevent environmental and... View Details
    Keywords: Auditing; Audit Quality; Working Conditions; Sustainability; Empirical Operations; Empirical Service Operations; Sustainability Management; Corporate Accountability; Corporate Social Responsibility and Impact; Supply Chain Management
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    Ibanez, Maria R., Ashley Palmarozzo, Jodi L. Short, and Michael W. Toffel. "Second- versus Third-party Audit Quality: Evidence from Global Supply Chain Monitoring." Working Paper, August 2024.
    • 23 May 2011
    • Research & Ideas

    Corporate Sustainability Reporting: It’s Effective

    sample of 42 others that didn't. The researchers focused on several measures that capture socially responsible management practices including the social responsibility of business leaders, sustainable... View Details
    Keywords: by Michael Blanding
    • March 2025
    • Article

    Differentiating on Diversity: How Disclosing Workforce Diversity Influences Consumer Choice

    By: Maya Balakrishnan, Jimin Nam and Ryan W. Buell
    Companies are facing increased pressure to “walk the talk” on diversity, equity, and inclusion (DEI) in their operations. One specific call-to-action from stakeholders is the public disclosure of EEO-1s. Companies with 100+ employees are federally mandated to annually... View Details
    Keywords: Consumer Behavior; Corporate Disclosure; Diversity; Employees; Perception
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    Balakrishnan, Maya, Jimin Nam, and Ryan W. Buell. "Differentiating on Diversity: How Disclosing Workforce Diversity Influences Consumer Choice." Production and Operations Management 34, no. 3 (March 2025): 457–474.
    • 08 May 2020
    • In Practice

    Nonprofits Hurt by COVID-19 Must Hoard Cash to Hold On

    The coronavirus crisis is hobbling social enterprises around the world, leaving many fighting for survival at a time of profound need. Since the pandemic hit, donations have fallen for more than two-thirds of nonprofit organizations, and... View Details
    Keywords: by Danielle Kost
    • Article

    Big Ideas Feature: Time for Happiness: Why the Pursuit of Money Isn't Bringing You Joy—and What Will

    By: A.V. Whillans
    Adam (real story, fake name) was a good employee who was given a plum project he believed could get him a promotion and a raise. Taking it seemed like the proverbial no-brainer: Work hard, nail the assignment, get more pay. He knew he’d have to put in long days and... View Details
    Keywords: Time; Privilege; Guilt; Money; Happiness; Work-Life Balance
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    Whillans, A.V. "Big Ideas Feature: Time for Happiness: Why the Pursuit of Money Isn't Bringing You Joy—and What Will." Special Issue on HBR Big Idea: Time Poor and Unhappy. Harvard Business Review (website) (January 29, 2019).
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