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- All HBS Web
(1,282)
- News (263)
- Research (811)
- Events (1)
- Multimedia (1)
- Faculty Publications (233)
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- 07 Apr 2020
- Research & Ideas
What Customers Need to Hear from You During the COVID Crisis
quickly to produce and air new advertising creative that tapped into the rapidly changing zeitgeist. The result, the Retail Heroes campaign, featured CEO McMillon Zooming in remotely from home to thank the one million Walmart front line View Details
Keywords: by Jill Avery and Richard Edelman
- 10 Sep 2001
- What Do You Think?
Do MBAs Need More Street Smarts?
savvy and political skill" (Mal Rudner). Efforts may be underway to understand more about issues related to street smarts. Lilly Evans, for example, cited the work in "practical intelligence" by Prof. Robert Sternberg of... View Details
Keywords: by James Heskett
- 01 May 2017
- Research & Ideas
Bad At Your Job? Maybe It's the Job’s Fault
should be honest when answering these questions if they want to figure out how to fix a job. Their answers will vary from job to job and organization to organization, depending largely on the goals of a particular position in relation to... View Details
Keywords: by Dina Gerdeman
- 22 Aug 2005
- Research & Ideas
The Hard Work of Failure Analysis
can reach beyond the company walls to include customers. The importance of analysis related to employee turnover at another company, where managers became concerned when they observed high turnover among... View Details
Keywords: by Amy Edmondson & Mark D. Cannon
- May 2016
- Case
The Inexorable Rise of Walmart? 1988—2016
By: John R. Wells and Gabriel Ellsworth
In October 2015, Walmart surprised investors by announcing that it expected flat sales growth for 2015 and growth of only 3% to 4% over the coming three years. Profits would also fall due to significant investments in people and technology. The company’s stock price... View Details
Keywords: Asda; Costco; David Glass; Convenience Stores; Discount Retailing; Dollar Stores; Doug McMillon; E-commerce; Online Retail; General Merchandise; Grocery; Lee Scott; Mike Duke; Multichannel Retailing; Omnichannel; Neighborhood Market; Sam Walton; Sam's Club; Store Formats; Supercenter; Supermarket; Warehouse Clubs; Merchandising; Walmart; Wal-Mart; Globalized Firms and Management; Competitive Strategy; Corporate Strategy; Growth and Development Strategy; Business Units; Business Divisions; Business Growth and Maturation; Business Model; Business Organization; For-Profit Firms; Film Entertainment; Television Entertainment; Banks and Banking; Price; Profit; Revenue; Food; Global Range; Cross-Cultural and Cross-Border Issues; Global Strategy; Business History; Compensation and Benefits; Employees; Human Capital; Labor Unions; Wages; Business or Company Management; Goals and Objectives; Management Succession; Brands and Branding; Product Positioning; Distribution; Supply Chain; Supply Chain Management; Public Ownership; Problems and Challenges; Labor and Management Relations; Strategy; Adaptation; Business Strategy; Competition; Competitive Advantage; Diversification; Expansion; Segmentation; Information Technology; Internet; Mobile Technology; Online Technology; Web; Web Sites; Retail Industry; Food and Beverage Industry; Distribution Industry; Banking Industry; United States; Arkansas; Bentonville
Wells, John R., and Gabriel Ellsworth. "The Inexorable Rise of Walmart? 1988—2016." Harvard Business School Case 716-426, May 2016.
- January 2021 (Revised April 2022)
- Case
Best Buy's Corie Barry: Confronting the COVID-19 Pandemic
By: William W. George and Amram Migdal
This case examines the leadership of Corie Barry, the new CEO of Best Buy, with a focus on actions the company took in 2020 to adapt to the COVID-19 pandemic. The case includes a history of Best Buy’s strategy and leadership, including the transitions between the... View Details
Keywords: COVID-19 Pandemic; Change; Disruption; Volatility; Communication; Competency and Skills; Customers; Decision Making; Ethics; Fairness; Moral Sensibility; Values and Beliefs; Finance; Cash Flow; Financial Condition; Financial Liquidity; Goods and Commodities; Corporate Governance; Health Pandemics; Human Resources; Executive Compensation; Employees; Employee Relationship Management; Resignation and Termination; Retention; Selection and Staffing; Innovation and Invention; Jobs and Positions; Job Cuts and Outsourcing; Job Design and Levels; Job Interviews; Job Offer; Labor; Employment; Human Capital; Working Conditions; Law; Leadership; Leadership Development; Leadership Style; Management; Business or Company Management; Crisis Management; Growth and Development Strategy; Management Practices and Processes; Management Style; Management Succession; Management Systems; Management Teams; Risk Management; Operations; Distribution; Order Taking and Fulfillment; Logistics; Service Delivery; Service Operations; Supply Chain; Organizations; Corporate Social Responsibility and Impact; Organizational Change and Adaptation; Outcome or Result; Personal Development and Career; Retirement; Work-Life Balance; Planning; Strategic Planning; Problems and Challenges; Relationships; Business and Community Relations; Labor and Management Relations; Risk and Uncertainty; Safety; Science; Strategy; Retail Industry; North and Central America; United States; Minnesota
George, William W., and Amram Migdal. "Best Buy's Corie Barry: Confronting the COVID-19 Pandemic." Harvard Business School Case 321-073, January 2021. (Revised April 2022.)
- 12 May 2020
- Research & Ideas
It’s Time To Relaunch Your Remote Team
and isolation that people are feeling will not keep people focused on their goals. On the contrary, employees will end up feeling even more distant and disconnected from their jobs and their leaders who will appear tone deaf and out of... View Details
Keywords: by Tsedal Neeley
- 18 Dec 2019
- Book
6 Skills That Wise Companies Harness for World-Changing Innovation
founder took on the government, says Takeuchi. “He basically disobeyed a government mandate and said we’re entering anyway He always had a fighting spirit with others, and with the government.” 6. Encourage the development of practical wisdom in others, especially... View Details
Keywords: by Kristen Senz
- 08 Nov 2011
- First Look
First Look: Nov. 8
judgments shape people's emotions and behaviors. This paper describes the causes and consequences of warmth and competence judgments; how, when, and why they determine significant professional and organizational outcomes, such as hiring, View Details
Keywords: Sean Silverthorne
- 26 Oct 2015
- Research & Ideas
What’s the Value of a Win in College Athletics?
of the ongoing debate over whether college athletes should be paid, given the large amounts of money they bring in. Two pending court cases would give college athletes the right to be paid—a move staunchly opposed by the NCAA. Meanwhile, in August the National Labor... View Details
- 01 May 2019
- What Do You Think?
What Should the Leadership of YouTube Do?
Bergen titled “YouTube Executives Ignored Warnings, Letting Toxic Videos Run Rampant.” The article noted recommendations from current and former employees about ways to alter policies designed to increase “user engagement, ” or the amount... View Details
- 13 Jan 2021
- Research & Ideas
How 'Small C' Change Can Beat Large-Scale Rebuilding
to deliver results to identify longstanding employees as representatives of blocked change. However, it is crucial to understand the specifics of an organization in order to act with rigor and precision. Besides their deep knowledge,... View Details
- 16 Jul 2013
- First Look
First Look: July 16
approaches to decision making and management. Finally, we argue that the rise of the Graduate School of Business at the University of Chicago from the 1960s onwards (and its closely related cousin at the University of Rochester) marks the... View Details
Keywords: Anna Secino
- 18 Aug 2017
- Op-Ed
Op-Ed: Courageous Leader Triggers a Moral Revolt of CEOs Against Trump
AFL-CIO’s Richard Trumka and Thea Lee on Tuesday morning. Walmart CEO Doug McMillon also issued a statement to his company’s 1.5 million American employees sharply criticizing the president for not taking a clear stand against the... View Details
Keywords: by Bill George
- 1999
- Chapter
Agency in the Context of Labor Management
By: K. L. Valley
Valley, K. L. "Agency in the Context of Labor Management." In Negotiating on Behalf of Others: Advice to Lawyers, Business Executives, Sports Agents, Diplomats, Politicians, and Everybody Else, edited by Robert Mnookin, Lawrence Susskind, and Pacey C. Foster, 196–202. Thousand Oaks, CA: SAGE Publications, 1999.
- July 2011
- Teaching Note
Weber Shandwick: The Client Relationship Leader Program (TN)
By: Robert G. Eccles and Penelope Rossano
Teaching Note for 408077. View Details
- 1985
- Book
Revitalizing Businesses: Shareholder/Work Force Conflicts
By: W. E. Fruhan Jr.
Fruhan, W. E., Jr. Revitalizing Businesses: Shareholder/Work Force Conflicts. Boston, MA: Harvard Business School, Division of Research, 1985.
- 23 Apr 2020
- Research & Ideas
This Crisis Loan Program Preserved Jobs—and Made Money
after an event passes, according to recent research based on a survey examining French firms with fewer than 250 employees during the global financial crisis last decade. Conducted over a seven-year period starting in 2008, the research... View Details
- 12 Mar 2018
- Op-Ed
Op-Ed: Why BlackRock CEO Larry Fink Is Not a Socialist
shareholder value is created. Every company should start with a clear purpose and set of values that go beyond making money. It is the purpose and values that motivate and unify employees worldwide, not merely a company’s financial goals.... View Details