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Show Results For
- All HBS Web
(7,885)
- People (14)
- News (1,955)
- Research (5,043)
- Events (47)
- Multimedia (15)
- Faculty Publications (3,800)
- 11 Jan 2000
- Research & Ideas
Calling All Managers: How to Build a Better Call Center
call centers, with their attendant voice response units (VRUs—also known as automated voice response systems), need not be so inefficient. When a company manages its call center well, effectively linking a triad of service, information... View Details
- 26 Feb 2014
- Research & Ideas
How Grocery Bags Manipulate Your Mind
behavioral change, does it change other elements of what you're doing as well?" A Series Of Experiments As their working paper explains, the researchers combined empirical and experimental methods to test the purchasing effect of... View Details
- 16 Nov 2010
- First Look
First Look: November 16, 2010
Recovery (A) Deishin Lee, Baris Ata, and Mustafa H. TongarlakHarvard Business School Case 611-033 This case describes the waste management industry and a clean technology solution for landfill diversion and renewable energy production.... View Details
Keywords: Sean Silverthorne
- Web
Courses by Faculty Unit - Course Catalog
Dionne Spring 2026 Q3Q4 3.0 Field Course: Startup Operations Christina Wallace Fall 2025 Q1Q2 3.0 Field Course: Venture Capital Journey Jeffrey Bussgang Fall 2025 Q1Q2 3.0 Financial Management of Smaller... View Details
- 01 Sep 2014
- News
Afghanistan’s Hope and Light
country riven by tribal factions and lacking roads, electricity, and a well-functioning government—required the mindset of a manager who half-jokingly refers to himself as a “lovable dictator.” Khoja below a billboard on Bibi Mahru Hill,... View Details
Keywords: Julia Hanna
- 05 May 2010
- What Do You Think?
Is Denial Endemic to Management?
Bullard suggested that "Ruthless realism is, itself, pathological . The professional pilot denies a crash is inevitable until a second before impact, and that ability to believe one can save the ship is critical to the attitude of actually saving it."... View Details
Keywords: by Jim Heskett
- July 1978
- Teaching Note
Walton Instruments--1970, Teaching Note
By: Robert H. Hayes and Steven C. Wheelwright
- 01 Feb 2001
- News
The Doctor Is In
Dr. Peter L. Slavin (MBA '90) nods toward a long line stretching back from a gourmet coffee counter. "That's one of our most utilized facilities," he says with a smile. "The joke around here is that the hospital operation is a loss leader... View Details
- 17 May 2017
- News
Nisa Godrej Takes Over
chief marketing officer is Anuradha Aggarwal. Nestle India has a woman in its management committee and two on its board of directors. Godrej Group itself recently appointed former Starbucks India CEO Avani Davda to head its gourmet retail... View Details
- 20 Jan 2021
- News
Your Star Employee Just Quit. Will Others Follow?
- 01 Jun 2010
- News
Green Dreams: Eco-Friendly Countertops
Although Magagnini always knew she wanted to do something that her “children would be proud of,” she never imagined that it would involve manufacturing. At HBS, she earned a 3 in Production and Operations Management. Still, her creativity... View Details
- 01 May 2007
- First Look
First Look: May 1, 2007
innovation. PDF not available. Intellectual Property Rights, Imitation, and Foreign Direct Investment: Theory and Evidence Authors:Lee Branstetter, Raymond Fisman, C. Fritz Foley, and Kamal Saggi Abstract This paper theoretically and View Details
Keywords: Sean Silverthorne
- 25 Feb 2020
- News
Case Study: The Credit Bureau
the building manager project on a tablet what your apartment would look like furnished by Mobley. The furniture ultimately becomes a line item added to your monthly bill. That kind of B2B2C play is easily scaled, Ramírez says, but it’s a... View Details
- Fast Answer
International Job Search Resources
Creating a target list of multinational company locations. Creating a target list of companies headquartered in one country with operations in another country. Capital IQ Example: Companies headquartered in China but View Details
- June 2010
- Supplement
FoldRite Furniture Company: Planning to Meet a Surge in Demand, Spreadsheet Supplement (Brief Case)
By: Steven C. Wheelwright and Afarin Bellisario
- April 1988 (Revised September 1989)
- Case
Tektronix: Portable Instruments Division (C)
Provides the rationale behind the design of the new cost system. View Details
Cooper, Robin. "Tektronix: Portable Instruments Division (C)." Harvard Business School Case 188-144, April 1988. (Revised September 1989.)
- Student-Profile
Hummy Song
I became passionate about health policy and operations management while I was working with community health worker programs in rural Uganda. I witnessed firsthand the gaps in coordination that needed to be... View Details
- April 6, 2022
- Article
In Uncertain Times, Big Companies Need to Take Care of Their Suppliers
By: Willy C. Shih
Many large original equipment manufacturers (OEMs) have long been ruthless with their suppliers, demanding extremely low prices and loading them up with risks. Given that the current turmoil buffeting global supply chains is unlikely to end anytime soon, OEMs should... View Details
Keywords: Supplier Relationship; Supply Chain Management; Supply Chain; Relationships; Risk and Uncertainty; Auto Industry; Industrial Products Industry; Manufacturing Industry; United States
Shih, Willy C. "In Uncertain Times, Big Companies Need to Take Care of Their Suppliers." Harvard Business Review Digital Articles (April 6, 2022).
- 14 Jul 2021
- News