Operation Management - Publications - Faculty & Research

04 Jan 2021
News

How Do We Sustain Organization Diversity?

10 Jan 2014
News

Brand Envy: What to Do?

01 Jun 2018
News

lights are out. Ideally, orders flow directly from order entry to a warehouse management system, but they can also be scanned or entered manually. None of this is new. I’ve seen it used for everything from tiny, lightweight products... View Details

01 Jun 2025
News

Barbie: Reviving a Cultural Icon at Mattel

Like countless others in the summer of 2023, HBS professor Elie Ofek went to the theater to see the blockbuster film Barbie and found himself enveloped by the pink-drenched marketing blitz that had all but taken over the world. To Ofek, who teaches in the Marketing... View Details

Keywords: Christine Speer Lejeune; Illustrations by Miguel Porlan; Educational Services

01 Jun 2005
News

Better than Cash

area, having served more than 250 nonprofits and providing consulting services worth approximately $1.5 million annually, says HBSA/NC president Sean Jacobsohn (MBA ’98). Nonprofits across the country are under increasing pressure to professionalize their View Details

Keywords: Margie Kelley; CAP; HBS; nonprofits; Colleges, Universities, and Professional Schools; Educational Services; Social Assistance; Health, Social Assistance; Religious, Grantmaking, Civic, Professional, and Similar Organizations; Personal Services

14 Oct 2014
News

Financial Services Support Mexico’s Most Underserved Communities

Alvaro Rodriguez-Arregui (MBA 1995), cofounder and managing partner of Ignia, explains how his organization’s impact investing has brought personal finance services to residents of the largest slum in Mexico City while also strengthening... View Details

01 Mar 2013
News

A Mission in Motion

then-Dean John McArthur, and Professors Jim Austin and Kash Rangan. That commitment confirms a strong strand that has run through the School's DNA since the 1970's—in fact, every year more and more MBA applicants are drawn to HBS for its courses focused on nonprofit... View Details

Keywords: summary

13 Feb 2015
News

Lessons in Perseverance

By 1998, Pilar Deza (OPM 30, 2001) had weathered several storms on her way to becoming a leading education entrepreneur in Peru. Deza had gone from founding a nursery school in her garage with four neighborhood children to operating two... View Details

Keywords: Tyler Bridges; Elementary and Secondary Schools; Educational Services

Web

Business at the Base of the Pyramid - Course Catalog

intersection of business, government, and civil society. Cases are drawn from around the world, including some from the developed economies, where 40-50% of lower-income citizens access goods and services differently than those at the top of the pyramid. Target... View Details

05 Feb 2021
News

Are Your Diversity Efforts Othering Underrepresented Groups?

22 Sep 2015
News

On a Mission to Have an Impact

After founding the online cosmetics service Eve.com, Varsha Rao (MBA 1995) is now heading global operations for Airbnb, helping customers of this mission-driven company gain richer travel experiences by connecting them more closely to the... View Details

October 2003
Case

Taiwan Semiconductor Manufacturing Company: Building a Platform for Distributed Innovation

By: Marco Iansiti and Marcin Strojwas

Surging costs of building a state-of-the-art fabrication facility were pushing firms to outsource manufacturing while advanced technologies were requiring a tighter coupling between design and manufacturing. Explores the development of strategy in this environment.... View Details

Keywords: Strategy; Business Model; Networks; Product Design; Production; Decisions; Customer Relationship Management; Supply Chain Management

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23 Jan 2012
Research & Ideas

Break Your Addiction to Service Heroes

your biggest buckets of cost and rethinking those strategically in ways that give your customers something they value," notes Frei, the UPS Foundation Professor of Service Management at Harvard Business School. Morriss (HBS MBA '04),... View Details

Keywords: by Deborah Blagg; Service

01 Jun 2025
News

For the Records

Kelleher in Gold Rush Vinyl’s listening room In the first days of 2025, when Caren Kelleher (MBA 2010) went from owning one small business to two, she entered an alternating reality. Mondays, Wednesdays, and Fridays, she’s still the founder and CEO of Gold Rush Vinyl;... View Details

Keywords: Jen McFarland Flint; photos by Jeff Wilson; Arts, Entertainment

10 Jul 2000
Research & Ideas

Cable TV: From Community Antennas to Wired Cities

markets. By expanding program choice in this manner, cable operators were able to increase prices and attract more customers. Cable entrepreneurs also saw an opportunity to create "cable-only" channels by acquiring programming... View Details

Keywords: by Thomas R. Eisenmann; Media & Broadcasting; Consumer Products; Entertainment & Recreation