Publications

14 Dec 2022
News

When to Give Verbal Feedback — and When to Do It in Writing

28 Sep 2022
News

SAP's Sabine Bendiek on workforce strategy

September 2018 (Revised October 2018)
Supplement

Lexoo: Building a Long-Lasting Platform

By: Chiara Farronato and Elena Corsi

Lexoo, a UK-based online marketplace for legal services, was facing the strategic choice of how to grow from early start-up to mature platform. Daniel van Binsbergen, Lexoo's CEO, and web developer Chris O'Sullivan, CTO, had set up Lexoo to help Small and Medium-Sized... View Details

Keywords: Marketplaces; Legal Services; Growth Strategy; Technology Ventures; Pivot; Service Operations; Digital Platforms; Growth and Development Strategy; Small Business; Decision Making; Legal Services Industry

January 1986 (Revised November 2006)
Case

Peripheral Products Company: The 'Gray Market' for Disk Drives

By: Frank V. Cespedes

In mid-1985, the vice president of marketing for a large manufacturer of disk drives is considering how to deal with a growing "gray market" for his company's products. The case provides good background material on the evolution of gray markets throughout the disk... View Details

Keywords: Price; Growth and Development; Code Law; Leadership; Marketing; Distribution; Production; Salesforce Management; Strategy; Distribution Industry

11 Aug 2021
News

The Power of Trust and Maximizing Potential

16 Mar 2021
News

Workplace Design, Post-Pandemic

24 Apr 2014
News

Mentoring others to help "make the world a better place"

Charles Foster (MBA 1968) has turned to mentoring as a third-stage career, helping people better manage their lives and careers. (Published April 2014) View Details

September 2003 (Revised March 2004)
Compilation

Max Green: Work Patterns at Ditto (C)

By: Leslie A. Perlow

According to his managers, Max, a software engineer on a product development team, is an organizational superstar. Describes his life and provides a log of how Max spends his time. A rewritten version of an earlier case. View Details

Keywords: Product Development; Time Management; Groups and Teams; Work-Life Balance; Information Technology Industry

September 1993 (Revised June 2009)
Case

Mary Kay Cosmetics: Asian Market Entry (A)

By: John A. Quelch

In February 1993, Curran Dandurand, senior vice president of Mary Kay Cosmetics Inc.'s global marketing group, was reflecting on the company's international operations. Mary Kay Cosmetics Inc. products had been sold outside the United States for over 15 years, but by... View Details

Keywords: Globalized Firms and Management; Market Entry and Exit; Operations; Sales; Beauty and Cosmetics Industry; Asia

Keywords: Garry Emmons;Julia Hanna;Roger Thompson; Performing Arts, Spectator Sports, and Related Industries; Arts, Entertainment; National Security and International Affairs; Government; Health, Social Assistance; Data Processing, Hosting, and Related Services; Information; Electrical Equipment, Appliance, and Component Manufacturing; Manufacturing; Food Manufacturing; Manufacturing; Nonmetallic Mineral Product Manufacturing; Manufacturing; Management, Scientific, and Technical Consulting Services; Professional Services

11 Jun 2020
News

3 Ways to Advance Gender Equity as We Return to the Office

13 Apr 2015
News

Jeffrey Immelt Is Putting His Own Stamp on Jack Welch’s G.E.

Keywords: Electrical Equipment, Appliance, and Component Manufacturing; Manufacturing

01 Sep 2004
News

Inside Executive Search

leading companies in the relevant industry sectors, then works to identify the managers most responsible for the success of the relevant business. We want to learn why a prospect may be an appropriate candidate before making the first... View Details

Keywords: Julia Hanna; Corporate Services; Management, Scientific, and Technical Consulting Services; Professional Services

01 Oct 2000
News

After the Revolution: Putting the Internet in Perspective

paramount. "When you went to Harvard Business School, we really knew what we were talking about," he told alumni. "But in the new economy, just about everything we accepted about business is being questioned." Nolan, an expert on general View Details

Keywords: Margie Kelley

19 Jul 2011
Research & Ideas

Rupert Murdoch and the Seeds of Moral Hazard

Management Practice and leadership expert Robert Steven Kaplan comments on these issues. Michel Anteby Many companies today operate like Russian nesting dolls, where one large figure is actually made up of... View Details

Keywords: by Staff; Journalism & News; Publishing

01 Dec 2011
News

Making the Case for Leadership

plant in Williamsport, Pennsylvania, to introduce a new pilot project designed to enhance the motivation and performance of a group of 200 employees. A rare female manager at Frito-Lay, Johnson finds that her youth, inexperience, and... View Details

20 Feb 2013
News

Thanking Veterans Online

plant seeds that ultimately blossomed into his now rapidly growing young company. At a business event in Washington, D.C., a Microsoft marketing manager buttonholed Hall about the electronic ID card. Microsoft had tried offering free... View Details

Keywords: veterans; identity; Advertising, Public Relations, and Related Services; Professional Services; Retail Trade

26 May 2021
News

Diversity and Inclusion in the Workplace (with Frances Frei)

January 2012 (Revised January 2014)
Case

Mexico City Water Shortage

By: John D. Macomber, Regina Garcia-Cuellar, Griffin H. James and Frederik Nellemann

In this case, a property company, a water privatizer, and municipal engineers explore the causes of and solutions to a severe water shortage in Mexico City, a great global capital. The protagonist is a real estate investor doing due diligence on the magnitude of the... View Details

Keywords: Infrastructure; Environmental Sustainability; Urban Development; Mexico City