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  • January 2018
  • Case

Under Armour

By: Rory McDonald, Clayton M. Christensen, Daniel West and Jonathan E. Palmer
After 20 years of growth unprecedented in the sports apparel industry, Under Armour finds itself with a new record to beat: making the leap from $5 to $10 billion in sales—a feat only accomplished to date by competitors Nike and Adidas. At the heart of this challenge... View Details
Keywords: Under Armour; Nike; Adidas; ＂Jobs To Be Done; Purpose Brands; Entrepreneurship; Customer Focus and Relationships; Innovation Strategy; Business Growth and Maturation; Growth Management; Innovation Leadership; Apparel and Accessories Industry; Apparel and Accessories Industry; Apparel and Accessories Industry; Apparel and Accessories Industry; Apparel and Accessories Industry; Apparel and Accessories Industry; United States; Maryland; Baltimore
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  • Article

Can You Cut 'Turn Times' Without Adding Staff?

By: Ethan Bernstein and Ryan W. Buell
The president of RSA Ground, the subsidiary of Rising Sun Airlines responsible for servicing its planes at airports across Japan, goes undercover as a service crew member to discover how and whether his employees can speed up cleaning, checking, restocking, and... View Details
Keywords: Employee Empowerment; Employee Motivation; Turnaround; Service Operations; Employees; Motivation and Incentives; Leadership; Air Transportation Industry; Japan
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  • 29 Apr 2008
  • First Look

First Look: April 29, 2008

  Working PapersNone this week   Cases & Course MaterialsAvaya (A) Harvard Business School Case 508-048 Avaya's top management wants to improve demand generation. This requires an improvement in the relationship between Sales View Details
Keywords: Martha Lagace
  • 13 Oct 2009
  • Research & Ideas

7 Lessons for Navigating the Storm

It is tough to think positively in a crisis. Yet one overarching lesson in a new book by HBS professor Bill George, 7 Lessons for Leading in Crisis (Jossey-Bass), is exactly that: See crisis as a chance to develop and enhance your View Details
Keywords: by Martha Lagace
  • 01 Mar 2023
  • What Do You Think?

How Much Does 'Deep Purpose' Matter to the Bottom Line?

are required—some additional rules and steps should be implemented. For example, for managers to make arrangements in advance and make sure everyone is present at that day in... View Details
Keywords: by James Heskett
  • 15 Nov 2016
  • First Look

November 15, 2016

now served and begin to scale back from those areas? Purchase this case: https://cb.hbsp.harvard.edu/cbmp/product/617021-PDF-ENG Harvard Business School Case 417-035 Zurich Insurance: Fostering Key People... View Details
Keywords: Sean Silverthorne
  • 14 Jan 2022
  • Blog Post

Want Hybrid Work to Succeed? Trust, Don’t Track, Employees

co-workers, as well as induce a sense of commitment in workers who feel like their well-being is valued. “It shows managers are meeting the moment and seeing people View Details
Keywords: All Industries
  • 2011
  • Working Paper

The Institutional Logic of Great Global Firms

By: Rosabeth Moss Kanter
Theories of the firm have been dominated by a legacy of ideas from early industrialization that pose zero-sum opposition between capital and labor (or capital and nearly everything else), differentiating the economy from society and often posing irreconcilable... View Details
Keywords: Economy; Capital; Globalized Firms and Management; Labor; Corporate Social Responsibility and Impact; Practice; Conflict of Interests; Social Issues; Theory
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  • 12 Oct 1999
  • Research & Ideas

A Perfect Fit: Aligning Organization & Strategy

professor Michael Beer says companies should do on a regular basis. "Business success is a function of fit between a host of key variables within an organization," he says. "Strategy, values, culture, employees, systems, organizational design, View Details
Keywords: by Judith A. Ross
  • 03 Oct 2005
  • Research & Ideas

The Truck Driver Who Reinvented Shipping

Malcolm P. McLean, a truck driver, fundamentally transformed the centuries-old shipping industry, an industry that had long decided that it had no incentive to change. By developing the first safe, reliable, and cost effective approach to... View Details
Keywords: by Anthony J. Mayo & Nitin Nohria; Manufacturing; Transportation; Aerospace
  • 28 Nov 2011
  • Research & Ideas

Rethinking the Fairness of Organ Transplants

assistant professor in the Technology and Operations Management Unit. "If you're one of them and you're not getting a kidney, you should be able to understand why View Details
Keywords: by Dennis Fisher; Health
  • 02 Sep 2015
  • What Do You Think?

What's Wrong With Amazon’s Low-Retention HR Strategy?

service for customers and long-term profits to patient investors but disappointment for some people who have gone to work there.  (In parlance that my co-authors and I used in... View Details
Keywords: by James Heskett; Web Services; Retail; Apparel & Accessories; Consumer Products; Fashion
  • 15 Jun 2021
  • News

Keeping Hourly Workers Focused on the Stock, Not the Clock

a partner and co-head of private equity in the Americas for KKR. “It also happens to be good business. If you share ownership, you make people feel like they are truly cared for. Employee turnover goes down,... View Details
Keywords: April White; Management of Companies and Enterprises; Management of Companies and Enterprises
  • 26 May 2023
  • Blog Post

Bringing Space Tech Back to Earth

companies more sustainably manage their water resources. Like all her favorite projects, it has the potential to help people on Earth using technology designed for space. “I’m using my interest in space... View Details
  • 2022
  • Case

Mandalay Homes: Building Sustainable Innovation in Residential Construction

By: Andrew J. Hoffman
Mandalay Homes, a home builder based in northern Arizona, is a market leader in energy efficiency based construction. The company is now at a crossroads for developing a strategy for the future. Internal leadership is in agreement that quality is better than quantity... View Details
Keywords: Green Building; Renewable Energy; Environmental Sustainability; Business Strategy; Construction Industry
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  • 20 Feb 2013
  • News

Office Depot-OfficeMax CEOs Face Off in Unorthodox Search

  • 22 Apr 2019
  • Research & Ideas

Why Salespeople Struggle at Leading

says Harvard Business School’s Frank V. Cespedes, the MBA Class of 1973 Senior Lecturer of Business Administration. “Every company has examples of people who persist in their behaviors as salespeople, and as... View Details
Keywords: by Dina Gerdeman
  • Research Summary

Overview

By: Ashish Nanda
Ashish Nanda’s research focuses on leadership, particularly in the context of professional services and institutions of higher education. He has published case studies and articles on professional services in three primary streams: management of professional service... View Details
Keywords: Professional Services; Professionalism; Strategy; Leadership; Higher Education; Asia; India; Latin America; China
  • Web

Africa - Global

management issues, trends, and practices, as well as develop locally relevant case studies and course materials for use in business education programs around the world. The... View Details
  • 08 Apr 2013
  • Research & Ideas

How to Demotivate Your Best Employees

along with professor Lamar Pierce and doctoral student Timothy Gubler from the Olin School of Business at Washington University in St. Louis. The researchers studied an attendance award program initiated by View Details
Keywords: by Dina Gerdeman; Service