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Publications

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  • All HBS Web  (707)
    • News  (14)
    • Research  (675)
  • Faculty Publications  (630)

Show Results For

  • All HBS Web  (707)
    • News  (14)
    • Research  (675)
  • Faculty Publications  (630)
← Page 23 of 707 Results →
  • 2012
  • Working Paper

Level II Negotiations: Helping the Other Side Meet Its 'Behind the Table' Challenges

By: James K. Sebenius
A long analytic tradition explores the challenge of productively synchronizing "internal" with "external" negotiations, especially focusing on how each side can best manage internal opposition to agreements negotiated "at the table." Implicit in much of this work is... View Details
Keywords: Negotiation; Conflict Management; Agreements and Arrangements; Government and Politics; Mathematical Methods; United States; Germany
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Sebenius, James K. "Level II Negotiations: Helping the Other Side Meet Its 'Behind the Table' Challenges." Harvard Business School Working Paper, No. 13-004, July 2012.
  • 2011
  • Chapter

Cognitive, Affective, and Special-interest Barriers to Policy Making

By: Lisa L. Shu, Chia-Jung Tsay and Max Bazerman
Keywords: Policy; Cognition and Thinking; Emotions; Conflict of Interests
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Shu, Lisa L., Chia-Jung Tsay, and Max Bazerman. "Cognitive, Affective, and Special-interest Barriers to Policy Making." In Social Judgment and Decision Making, edited by Joachim Krueger.Frontiers of Social Psychology. Psychology Press, 2011.
  • September 1984
  • Case

Henkel Corp.: International Sealants Brand SISTA (B)

By: Robert J. Dolan
Describes the outcome of implementation of the standardized plan described in Henkel (A). View Details
Keywords: Marketing Strategy; Globalization; Expansion; Profit; Conflict Management; Outcome or Result; Consumer Products Industry; Construction Industry; Europe; West Germany
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Dolan, Robert J. "Henkel Corp.: International Sealants Brand SISTA (B)." Harvard Business School Case 585-100, September 1984.
  • July 1997
  • Case

Graffs, The (B)

By: Carl S. Sloane and Gregory C. Rogers
Supplements the (A) case. View Details
Keywords: Work-Life Balance; Family and Family Relationships; Conflict Management
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Sloane, Carl S., and Gregory C. Rogers. "Graffs, The (B)." Harvard Business School Case 498-003, July 1997.
  • April 1992 (Revised February 1993)
  • Supplement

Otis South Africa (B)

By: Michael Beer
Covers a June 1990 Social Responsibility Conference held by George David to evaluate the progress of his new management team in increasing the pace of nonwhite advancement. The U.S. CEO and the managing director of Otis South Africa disagree over the suitability of... View Details
Keywords: Conflict Management; Race; Corporate Social Responsibility and Impact; Management Teams; South Africa
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Beer, Michael. "Otis South Africa (B)." Harvard Business School Supplement 492-050, April 1992. (Revised February 1993.)
  • August 2011 (Revised November 2012)
  • Case

Ramesh Patel at Aragon Entertainment Limited

By: Anthony J. Mayo and Joshua D. Margolis
Ramesh Patel, a high potential employee, was excited to be named to the company's New Horizons Board, a select team responsible for producing recommendations for new products or line extensions for Aragon Entertainment. Patel's co-worker and friend, Jeremy Gibson was... View Details
Keywords: Groups and Teams; Conflict and Resolution; Conflict Management; Interpersonal Communication; Spoken Communication; Communication Intention and Meaning; Jobs and Positions; Performance; Entertainment and Recreation Industry
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Mayo, Anthony J., and Joshua D. Margolis. "Ramesh Patel at Aragon Entertainment Limited." Harvard Business School Case 412-042, August 2011. (Revised November 2012.)
  • July 9, 2013
  • Article

Why Fights Erupt in Family Businesses

By: Josh Baron and Rob Lachenauer
Lack of boundaries and formal structure create potential for nasty (and lasting) disagreements. View Details
Keywords: Family Business; Conflict and Resolution; Organizational Structure
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Baron, Josh, and Rob Lachenauer. "Why Fights Erupt in Family Businesses." Harvard Business Review (website) (July 9, 2013).
  • May 29, 2023
  • Article

Putin Wants You to Think He’s an Anti-Woke Crusader

By: Jeremy Friedman
Keywords: Political Elections; War; Conflict and Resolution; Russia; United States; Ukraine
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Friedman, Jeremy. "Putin Wants You to Think He’s an Anti-Woke Crusader." ForeignPolicy.com (May 29, 2023).
  • May 2008
  • Journal Article

Future Lock-in: Future Implementation Increases Selection of 'Should' Choices

By: Todd Rogers and Max Bazerman
People often experience tension over certain choices (e.g., they should reduce their gas consumption or increase their savings, but they do not want to). Some posit that this tension arises from the competing interests of a deliberative “should” self and an affective... View Details
Keywords: Decision Choices and Conditions; Research; Behavior; Conflict of Interests
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Rogers, Todd, and Max Bazerman. "Future Lock-in: Future Implementation Increases Selection of 'Should' Choices." Organizational Behavior and Human Decision Processes 106, no. 1 (May 2008): 1–20.
  • December 2003 (Revised April 2004)
  • Case

Sherif Mityas at A.T. Kearney (A): Negotiating a Client Service Predicament

By: Ashish Nanda
Sherif Mityas, recently promoted as project manager at A.T. Kearney, faced a client service challenge in his very first project experience. Mityas had been working closely for six weeks with the management team of the U.S. subsidiary of a Japan-headquartered consumer... View Details
Keywords: Management; Conflict of Interests; Business Subsidiaries; Trust; Consumer Products Industry; Japan; United States
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Nanda, Ashish, and Kelley Elizabeth Morrell. "Sherif Mityas at A.T. Kearney (A): Negotiating a Client Service Predicament." Harvard Business School Case 904-031, December 2003. (Revised April 2004.)
  • August 2019 (Revised April 2021)
  • Case

Unifying Divisions: Joro's Mission to Preserve the Planet

By: Shikhar Ghosh and Marilyn Morgan Westner
The case focuses on the initial startup team and Founders’ agreements. In March 2018, Sanchali Pal proposed renegotiating the informal founders’ agreement and equity split she and her co-founders had drafted the previous spring. They had been working together for over... View Details
Keywords: Founders' Agreements; Business Startups; Climate Change; Agreements and Arrangements; Conflict Management
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Ghosh, Shikhar, and Marilyn Morgan Westner. "Unifying Divisions: Joro's Mission to Preserve the Planet." Harvard Business School Case 820-032, August 2019. (Revised April 2021.)
  • 2016
  • Working Paper

Delay as Agenda Setting

By: James J. Anton and Dennis A. Yao
We examine a dynamic decision-making process involving unrelated issues in which a decision may be endogenously delayed by the allocation of influence resources. Delay is strategically interesting when decision makers with asymmetric preferences face multiple issues... View Details
Keywords: Decision Making; Resource Allocation; Conflict of Interests; Power and Influence; Strategy
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Anton, James J., and Dennis A. Yao. "Delay as Agenda Setting." Harvard Business School Working Paper, No. 11-082, February 2011. (Revised February 2025.)
  • November 2002 (Revised January 2004)
  • Case

Gary Rodkin At Pepsi-Cola North America (B) (Abridged)

By: David A. Thomas, Gina Carioggia and Ayesha Kanji
After assuming the position of CEO of Pepsi-Cola North America (PCNA), Gary Rodkin faces organizational problems within PCNA and external friction between PCNA and its largest bottler, the Pepsi Bottling Group. In addition to the challenge of organizational alignment,... View Details
Keywords: Restructuring; Leadership; Brands and Branding; Problems and Challenges; Situation or Environment; Conflict Management; Alignment; Food and Beverage Industry; North America
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Thomas, David A., Gina Carioggia, and Ayesha Kanji. "Gary Rodkin At Pepsi-Cola North America (B) (Abridged)." Harvard Business School Case 403-109, November 2002. (Revised January 2004.)
  • November 2007
  • Supplement

Differences at Work: Emily (B)

By: Sandra J. Sucher and Rachel Gordon
In Differences at Work: Emily (B) HBS Case No. 9-408-046 Emily considers whether to file a formal complaint with her Human Resources department about the emails but ultimately decides to confront the culprits herself, beginning by sending an email to one of her... View Details
Keywords: Working Conditions; Interpersonal Communication; Employees; Conflict and Resolution; Communication
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Sucher, Sandra J., and Rachel Gordon. "Differences at Work: Emily (B)." Harvard Business School Supplement 408-046, November 2007.
  • February 1999 (Revised February 2001)
  • Case

CAMPFIRE Program, The: Wildlife Management in Zimbabwe

By: Robert E. Kennedy and Karen Beth Kaufman
Examines an innovative, village-based management program in Zimbabwe. While the program has been quite successful, executive director Steven Kasere is concerned about the future. The program has become quite controversial in the environmental community, and the U.S.... View Details
Keywords: Programs; Financing and Loans; Environmental Sustainability; Conflict and Resolution; United States; Zimbabwe
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Kennedy, Robert E., and Karen Beth Kaufman. "CAMPFIRE Program, The: Wildlife Management in Zimbabwe." Harvard Business School Case 799-085, February 1999. (Revised February 2001.)
  • 2025
  • Article

Emotion Regulation Contagion Drives Reduction in Negative Intergroup Emotions

By: Michael Pinus, Yajun Cao, Eran Halperin, Alin Coman, James J. Gross and Amit Goldenberg
When emotions occur in groups, they sometimes impact group behavior in undesired ways. Reducing group’s emotions with emotion regulation interventions can be helpful, but may also be a challenge, because treating every person in the group is often infeasible. One... View Details
Keywords: Emotion Contagion; Emotion; Emotion Regulation; Groups and Teams; Emotions; Conflict and Resolution
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Pinus, Michael, Yajun Cao, Eran Halperin, Alin Coman, James J. Gross, and Amit Goldenberg. "Emotion Regulation Contagion Drives Reduction in Negative Intergroup Emotions." Art. 1387. Nature Communications 16 (2025).
  • January 1985
  • Case

Revitalizing Businesses: Shareholder/Work Force Conflicts, Course Module

By: William E. Fruhan Jr.
Keywords: Business Ventures; Conflict and Resolution; Business and Shareholder Relations
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Fruhan, William E., Jr. "Revitalizing Businesses: Shareholder/Work Force Conflicts, Course Module." Harvard Business School Case 985-004, January 1985.
  • November 2012 (Revised January 2018)
  • Teaching Note

Chris and Alison Weston (A), (B), (C)

By: Sandra J. Sucher
Teaching Note for Chris and Alison Weston(A), (B) and (C) cases. View Details
Keywords: Crime and Corruption; Moral Sensibility; Values and Beliefs; Conflict of Interests; Value; United States
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Sucher, Sandra J. "Chris and Alison Weston (A), (B), (C)." Harvard Business School Teaching Note 613-018, November 2012. (Revised January 2018.)
  • January 2009
  • Case

Wolf Elmore Brewer, Inc.

By: John A. Davis
This case describes how Alex Wolf, the founder of a small architecture and urban planning firm based in Portland, Oregon, decides to offer partnership to two trusted colleagues, and then how strains develop in their relationship. It asks what can be done to improve... View Details
Keywords: Business Startups; Interpersonal Communication; Entrepreneurship; Partners and Partnerships; Conflict Management
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Davis, John A. "Wolf Elmore Brewer, Inc." Harvard Business School Case 809-098, January 2009.
  • May 2001 (Revised May 2015)
  • Case

Compagnie Lyonnaise de Transport (A)

By: Michael Tushman and Michael J. Roberts
Describes the issues surrounding the funding of a centralized research service that supports two related divisions. The company has a very decentralized and financially driven culture, and the centralized service is used unequally, setting up a conflict. View Details
Keywords: Business Divisions; Organizational Culture; Relationships; Conflict Management; Balance and Stability; Transportation Industry; France
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Tushman, Michael, and Michael J. Roberts. "Compagnie Lyonnaise de Transport (A)." Harvard Business School Case 401-040, May 2001. (Revised May 2015.)
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