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  • All HBS Web  (703)
    • News  (14)
    • Research  (671)
  • Faculty Publications  (626)

Show Results For

  • All HBS Web  (703)
    • News  (14)
    • Research  (671)
  • Faculty Publications  (626)
← Page 23 of 703 Results →
  • August 1990
  • Case

NASA After Challenger: Restoring an Image

By: Stephen A. Greyser and Norman Klein
In the days following the loss of the space shuttle Challenger and its crew in January of 1986, NASA officials were unwilling to communicate with the media or the public. A siege mentality took hold, and the press and public responded with intense criticism and... View Details
Keywords: Communication Strategy; Policy; Business and Community Relations; Situation or Environment; Conflict Management
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Greyser, Stephen A., and Norman Klein. "NASA After Challenger: Restoring an Image." Harvard Business School Case 591-009, August 1990.
  • May 2008
  • Journal Article

Future Lock-in: Future Implementation Increases Selection of 'Should' Choices

By: Todd Rogers and Max Bazerman
People often experience tension over certain choices (e.g., they should reduce their gas consumption or increase their savings, but they do not want to). Some posit that this tension arises from the competing interests of a deliberative “should” self and an affective... View Details
Keywords: Decision Choices and Conditions; Research; Behavior; Conflict of Interests
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Rogers, Todd, and Max Bazerman. "Future Lock-in: Future Implementation Increases Selection of 'Should' Choices." Organizational Behavior and Human Decision Processes 106, no. 1 (May 2008): 1–20.
  • December 2003 (Revised April 2004)
  • Case

Sherif Mityas at A.T. Kearney (A): Negotiating a Client Service Predicament

By: Ashish Nanda
Sherif Mityas, recently promoted as project manager at A.T. Kearney, faced a client service challenge in his very first project experience. Mityas had been working closely for six weeks with the management team of the U.S. subsidiary of a Japan-headquartered consumer... View Details
Keywords: Management; Conflict of Interests; Business Subsidiaries; Trust; Consumer Products Industry; Japan; United States
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Nanda, Ashish, and Kelley Elizabeth Morrell. "Sherif Mityas at A.T. Kearney (A): Negotiating a Client Service Predicament." Harvard Business School Case 904-031, December 2003. (Revised April 2004.)
  • 03 Jan 2018
  • Working Paper Summaries

Framing Violence, Finding Peace

Keywords: by Kristin Fabbe, Chad Hazlett, and Tolga Sinmazdemir
  • November 1999 (Revised February 2002)
  • Case

Family Feud (A): Andersen v. Andersen

By: Ashish Nanda and Scot H. Landry
Traces the history and development of consulting within Andersen and the history of the schism between Arthur Andersen and Andersen Consulting. Ends with the two units seeking external arbitration of their dispute. View Details
Keywords: Organizational Design; Corporate Governance; Conflict and Resolution; Consulting Industry
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Nanda, Ashish, and Scot H. Landry. "Family Feud (A): Andersen v. Andersen." Harvard Business School Case 800-064, November 1999. (Revised February 2002.)
  • Fall 2024
  • Article

The Credit Rating Agency Market in Africa: Landscape and Future Research Directions

By: Saveshen Pillay and Anywhere Sikochi
We explore the role of credit ratings in global markets and highlight potential opportunities for research on the African credit rating agency market. We trace the evolution of credit ratings and conduct a comprehensive literature review of existing studies globally... View Details
Keywords: Credit Rating; Credit Rating Agencies; Credit; Conflict of Interests; Governing Rules, Regulations, and Reforms; Financial Markets; Africa
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Pillay, Saveshen, and Anywhere Sikochi. "The Credit Rating Agency Market in Africa: Landscape and Future Research Directions." Journal of Financial Reporting 9, no. 2 (Fall 2024): 103–122.
  • January 2004 (Revised April 2004)
  • Case

Crisis and Response: Sexual Abuse Allegations in the Boston Archdiocese (B)

By: Ashish Nanda
In 2002, the Boston archdiocese of the Roman Catholic Church was confronted by public revelations of how allegations of clergy sexual abuse were handled by the archdiocese during the 1990s. This case describes how the Boston archdiocese addressed the issue over the... View Details
Keywords: Conflict of Interests; Crime and Corruption; Corporate Social Responsibility and Impact; Religion; Crisis Management; Boston
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Nanda, Ashish. "Crisis and Response: Sexual Abuse Allegations in the Boston Archdiocese (B)." Harvard Business School Case 904-049, January 2004. (Revised April 2004.)
  • November 1996
  • Case

Del Webb Corporation (A), The

By: Jay W. Lorsch and Samanta Graff
Begins with a company history, tracing the tenures of founder Del E. Webb and his successor as chairman and CEO, Robert H. Johnson. Johnson inherited a diversified company that was involved in construction, real estate development (including the famous Sun City), and... View Details
Keywords: Management Style; Conflict Management; Governing and Advisory Boards; Management Succession; Crisis Management
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Lorsch, Jay W., and Samanta Graff. "Del Webb Corporation (A), The." Harvard Business School Case 497-016, November 1996.
  • 2025
  • Article

Emotion Regulation Contagion Drives Reduction in Negative Intergroup Emotions

By: Michael Pinus, Yajun Cao, Eran Halperin, Alin Coman, James J. Gross and Amit Goldenberg
When emotions occur in groups, they sometimes impact group behavior in undesired ways. Reducing group’s emotions with emotion regulation interventions can be helpful, but may also be a challenge, because treating every person in the group is often infeasible. One... View Details
Keywords: Emotion Contagion; Emotion; Emotion Regulation; Groups and Teams; Emotions; Conflict and Resolution
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Pinus, Michael, Yajun Cao, Eran Halperin, Alin Coman, James J. Gross, and Amit Goldenberg. "Emotion Regulation Contagion Drives Reduction in Negative Intergroup Emotions." Art. 1387. Nature Communications 16 (2025).
  • January 1985
  • Case

Revitalizing Businesses: Shareholder/Work Force Conflicts, Course Module

By: William E. Fruhan Jr.
Keywords: Business Ventures; Conflict and Resolution; Business and Shareholder Relations
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Fruhan, William E., Jr. "Revitalizing Businesses: Shareholder/Work Force Conflicts, Course Module." Harvard Business School Case 985-004, January 1985.
  • April 2010
  • Case

Bill Nichol Negotiates with Walmart: Hard Bargains over Soft Goods (A)

By: James K. Sebenius and Ellen Knebel
CEO Bill Nichol must somehow negotiate a surprise ultimatum from Walmart, his largest customer, about his largest and most profitable product line: “We're dropping it.” Among its hosiery products, the Kentucky Derby Hosiery Co. produces and sells a branded line of... View Details
Keywords: Customer Relationship Management; Crisis Management; Negotiation Tactics; Conflict Management; Apparel and Accessories Industry; North America
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Sebenius, James K., and Ellen Knebel. "Bill Nichol Negotiates with Walmart: Hard Bargains over Soft Goods (A)." Harvard Business School Case 910-043, April 2010.
  • January 2004 (Revised April 2004)
  • Case

Crisis and Response: Sexual Abuse Allegations in the Boston Archdiocese (A)

By: Ashish Nanda
This case describes how the Boston archdiocese of the Roman Catholic Church handled allegations of clergy sexual abuse during the 1990s. In 2002, the archdiocese was confronted by public revelations of how the allegations were handled. Professional organizations first... View Details
Keywords: Conflict of Interests; Crime and Corruption; Corporate Social Responsibility and Impact; Religion; Crisis Management; Boston
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Nanda, Ashish. "Crisis and Response: Sexual Abuse Allegations in the Boston Archdiocese (A)." Harvard Business School Case 904-048, January 2004. (Revised April 2004.)
  • February 1994 (Revised May 1999)
  • Case

Manville Corp. Fiber Glass Group (C)

By: Lynn S. Paine and Sarah Gant
Manville Corp.'s senior managers are surprised when Japanese government officials advise them not to go forward with their plan to add a cancer warning label to diatomaceous earth (DE) products sold in Japan. The International Agency for Research on Cancer has ruled... View Details
Keywords: Management Teams; Ethics; Conflict of Interests; Health; Safety; Cross-Cultural and Cross-Border Issues; Policy; Japan
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Paine, Lynn S., and Sarah Gant. "Manville Corp. Fiber Glass Group (C)." Harvard Business School Case 394-116, February 1994. (Revised May 1999.)
  • April 1993
  • Supplement

Prodigy Services Company (B)

By: Lynn S. Paine
Describes the actions taken by Prodigy executives. View Details
Keywords: Communication Intention and Meaning; Conflict Management; Status and Position; Equality and Inequality
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Paine, Lynn S. "Prodigy Services Company (B)." Harvard Business School Supplement 393-127, April 1993.
  • 1989
  • Chapter

Stakeholder Welfare, Managerial Ethics, and Management Buyouts

By: L. S. Paine and Robert F. Bruner
Keywords: Executive Compensation; Ethics; Conflict of Interests; Business and Stakeholder Relations
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Paine, L. S., and Robert F. Bruner. "Stakeholder Welfare, Managerial Ethics, and Management Buyouts." In The Ethics of Organizational Transformation, edited by Robert Frederick, Michael W. Hoffman, and Edward S. Petry Jr.. New York: Quorum Books, 1989.
  • 08 Nov 2018
  • Working Paper Summaries

Arbitration with Uninformed Consumers

Keywords: by Mark Egan, Gregor Matvos, and Amit Seru; Legal Services
  • November 2012 (Revised January 2018)
  • Teaching Note

Chris and Alison Weston (A), (B), (C)

By: Sandra J. Sucher
Teaching Note for Chris and Alison Weston(A), (B) and (C) cases. View Details
Keywords: Crime and Corruption; Moral Sensibility; Values and Beliefs; Conflict of Interests; Value; United States
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Sucher, Sandra J. "Chris and Alison Weston (A), (B), (C)." Harvard Business School Teaching Note 613-018, November 2012. (Revised January 2018.)
  • January 2009
  • Case

Wolf Elmore Brewer, Inc.

By: John A. Davis
This case describes how Alex Wolf, the founder of a small architecture and urban planning firm based in Portland, Oregon, decides to offer partnership to two trusted colleagues, and then how strains develop in their relationship. It asks what can be done to improve... View Details
Keywords: Business Startups; Interpersonal Communication; Entrepreneurship; Partners and Partnerships; Conflict Management
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Davis, John A. "Wolf Elmore Brewer, Inc." Harvard Business School Case 809-098, January 2009.
  • May 2001 (Revised May 2015)
  • Case

Compagnie Lyonnaise de Transport (A)

By: Michael Tushman and Michael J. Roberts
Describes the issues surrounding the funding of a centralized research service that supports two related divisions. The company has a very decentralized and financially driven culture, and the centralized service is used unequally, setting up a conflict. View Details
Keywords: Business Divisions; Organizational Culture; Relationships; Conflict Management; Balance and Stability; Transportation Industry; France
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Tushman, Michael, and Michael J. Roberts. "Compagnie Lyonnaise de Transport (A)." Harvard Business School Case 401-040, May 2001. (Revised May 2015.)
  • February 1994 (Revised November 1994)
  • Case

Brinkerhoff International, Inc. (A)

Presents a study of two oil rigs and their team relationships within a context of dissension in lower management ranks and a president who is trying to expand the business in a changing economy. View Details
Keywords: Groups and Teams; Conflict and Resolution; Energy Sources; Mining Industry; Energy Industry
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Barnes, Louis B. "Brinkerhoff International, Inc. (A)." Harvard Business School Case 494-110, February 1994. (Revised November 1994.)
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