Publications

February 2001 (Revised August 2001)
Case

Describes the evolution of Dialpad, a voice-over-Internet-protocol telephony company. Set in September 2000, CEO Brad Garlinghouse faces a dilemma: what to do about the large number of international users who use Dialpad to call the United States for free. He must also... View Details

Keywords: Corporate Entrepreneurship; Business or Company Management; Organizational Design; Competitive Strategy; Investment; Mobile and Wireless Technology; Internet and the Web; Venture Capital; Telecommunications Industry; California

December 2000 (Revised November 2001)
Case

Rise and Fall of Iridium, The

By: Alan D. MacCormack and Kerry Herman

Examines the history of Iridium Communications, a provider of mobile satellite services. Discusses the genesis of Iridium's technical design, then follows the venture through various stages of development. Describes Iridium's attempts to build a subscriber base after... View Details

Keywords: Information Technology; Business Model; Business Growth and Maturation; Organizational Structure; Mobile and Wireless Technology; Telecommunications Industry

September 2000 (Revised December 2000)
Case

Bench Strength at Bell Atlantic

By: Clayton M. Christensen and Sarah S. Khetani

Keywords: Telecommunications Industry

Find at Harvard

April 1998 (Revised July 1998)
Supplement

Clear Communications Ltd. vs. Telecom Corp. of New Zealand Ltd. (B)

By: Willis M. Emmons III and Martin Calles

Supplements the (A) case. View Details

Keywords: Telecommunications Industry; New Zealand

March 1993
Supplement

McCaw Cellular Communications, Inc. (E)

Describes a competitor's decision to install capital equipment using switching technology incompatible with McCaw's. View Details

Keywords: Technology; Business or Company Management; Standards; Telecommunications Industry

November 1991 (Revised January 1997)
Case

Motorola, Inc.: Bandit Pager Project (Abridged)

By: Steven C. Wheelwright

Describes the development of a fully automated production line for manufacturing radio pagers. The company regarded the project as highly successful; it becomes clear in the case, however, that there were some shortcomings as well. Some marketing issues were not... View Details

Keywords: Time Management; Marketing; Product Development; Production; Success; Projects; Technology; Telecommunications Industry

September 1990 (Revised January 1997)
Teaching Note

Motorola, Inc.: Bandit Pager Project and Bandit Pager Project (Abridged), Teaching Note

By: Steven C. Wheelwright

Teaching Note for (9-690-043) and (9-692-069). View Details

Keywords: Telecommunications Industry

March 1998
Teaching Note

Orbital Sciences Corporation: ORBCOMM TN

By: Das Narayandas

Teaching Note for (9-598-027). View Details

Keywords: Telecommunications Industry

February 1996 (Revised June 1997)
Case

Northern Telecom (B)

By: Robert J. Dolan and Sylvie Ryckebusch

Documents two problems in the product development process of Northern Telecom's new Greenwich key systems product line. These problems are due to the conflicting goals of the marketing, design, and manufacturing groups in the product development team. A rewritten... View Details

Keywords: Problems and Challenges; Product Development; Goals and Objectives; Telecommunications Industry

December 1992 (Revised June 1993)
Case

ACTC Customer Service Department

Focuses on the young general manager of a new cable TV system and on its customer service department. Jeanne LaFrance, the general manager, has an uneasy feeling about the way in which the department is being managed. She sees symptoms of what she suspects are serious... View Details

Keywords: Management; Problems and Challenges; Planning; Customer Focus and Relationships; Performance Evaluation; Telecommunications Industry

September 1980 (Revised October 1983)
Supplement

AT&T -- Long Lines Department National Account Selling (D)

By: Thomas V. Bonoma and Benson P. Shapiro

Keywords: Marketing; Telecommunications Industry

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November 1982 (Revised March 1994)
Case

Madison Wire and Cable Corp. (B)

By: Stephen P. Bradley and William S. Krasker

Keywords: Telecommunications Industry

Find at Harvard

March 1994 (Revised March 1995)
Teaching Note

Amelia Rogers at Tassani Communications (A) and (B) TN

By: Linda A. Hill and Katherine Seger Weber

Teaching Note for (9-492-034) and (9-492-035). View Details

Keywords: Telecommunications Industry

February 1992 (Revised March 1995)
Supplement

Amelia Rogers at Tassani Communications (B)

By: Linda A. Hill

Supplements the (A) case. View Details

Keywords: Telecommunications Industry

November 1991 (Revised June 1992)
Case

AT&T: The Dallas Works (B)

Describes the innovative use of a cross-level team as a tool for driving change at a troubled AT&T plant. After the team is disbanded, the case raises questions about the group's achievements, and about how well the organization is positioned to tackle the changes that... View Details

Keywords: Organizational Change and Adaptation; Change Management; Groups and Teams; Telecommunications Industry; Texas