Retail Banks - Publications - Faculty & Research

08 Jul 2014
First Look

First Look: July 8

isolated markets in which a nationwide retail bank conducted business over a five-year period. We find that customers defect at a higher rate from the incumbent following increased service quality (price)... View Details

Keywords: Carmen Nobel

12 Oct 2011
First Look

First Look: October 12

the service and retail sectors. But target firms also create more new jobs at new establishments, and they acquire and divest establishments more rapidly. When we consider these additional adjustment margins, net relative job losses at... View Details

Keywords: Sean Silverthorne

Career Coach

Brent Brown

Brent (HBS '02) has experience in private equity/venture capital, investment banking, and real estate, consumer products and digital media industries and currently serves on the boards of numerous private companies. Work Experience: US Army, Goldman Sachs, Taurus... View Details

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2022 Symposium - Race, Gender & Equity

masculinity on offshore oil platforms, the impact of racial diversity on retail bank performance, and the design and delivery of women’s leadership development programs. For the past several years, Professor... View Details

12 Feb 2008
First Look

First Look: February 12, 2007

evidence from two large banking organizations, I argue that systematic variations in ERM practices exist in the financial services industry. The cases illustrate four risk management ideal types and show how they form the 'risk management... View Details

Keywords: Martha Lagace

Career Coach

Vincent Dessain

Vincent (HBS MBA’87) draws on more than 25 years of experience as a higher education senior executive at HBS and INSEAD and in the corporate world both in the US and in Europe to counsel students and alumni as they evaluate, prepare for and pursue their career options.... View Details

14 Mar 2017
First Look

First Look at New Research, March 14

Robin, Samuel Gregory Hanson, and Dimitri Vayanos Abstract—We present a model of the yield curve in which the central bank can provide market participants with forward guidance on both future short rates and on future Quantitative Easing... View Details

Keywords: Sean Silverthorne

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Print View - Course Catalog

Sessions Exam Career Focus: This course is designed for students who plan to create, unlock, or invest in value created through brands in the consumer and retail space. It is appropriate for: Marketing professionals charged with creating,... View Details

2011
Article

Strategic Change and the Jazz Mindset: Exploring Practices That Enhance Dynamic Capabilities for Organizational Improvisation

By: Ethan S. Bernstein and Frank J. Barrett

How can leaders adopt a mindset that maximizes learning, remains responsive to short-term emergent opportunities, and simultaneously strengthens longer-term dynamic capabilities of the organization? This chapter explores the organizational decisions and practices... View Details

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Career Coach

Lauren Murphy

Lauren is the Founder and Principal Coach of Pivotal Executive Coaching, partnering with senior business leaders to accomplish their professional and organization goals. She works with executives in technology, healthcare, real estate, consumer products, and financial... View Details

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12 Jul 2021
News

Alumni Confront the COVID-19 Crisis

career in banking in 2018. “I am grateful to learn from the from practitioners, researchers, and educators who are consolidating best practices from countries throughout the world,” he says. “I am also mindful of the practical... View Details

Publications