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  • November 1986 (Revised August 1989)
  • Case

Paul Revere Insurance Co. (A)

The Paul Revere Insurance Co. lost its number one position in disability insurance, its main product, and formulated a strategy to regain the lead through a comprehensive quality improvement effort. The case describes the forces influencing the strategic direction of... View Details
Keywords: Quality; Performance Productivity; Competitive Advantage; Insurance Industry; United States
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  • March 2022 (Revised May 2022)
  • Case

Winning Business at Russell Reynolds (A)

By: Ethan Bernstein and Cara Mazzucco
In an effort to make compensation drive collaboration, Russell Reynolds Associates’ (RRA) CEO Clarke Murphy sought to re-engineer the bonus system for his executive search consultants in 2016. As his HR analytics guru, Kelly Smith, points out, that risks upsetting–and... View Details
Keywords: Compensation; Collaboration; Executive Search Firms; Consulting Firms; Compensation and Benefits; Restructuring; Human Resources; Human Capital; Management Practices and Processes; Organizational Culture; Organizational Change and Adaptation; Social and Collaborative Networks; Recruitment; Selection and Staffing; Talent and Talent Management; Consulting Industry; Employment Industry; Asia; Europe; Latin America; Middle East; North and Central America; South America; Oceania
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  • Research Summary

"Creating Competitive Advantage Through Knowledge Management" (with Elie Ofek)

This project explores how the concept of Knowledge Management (KM) is likely to impact competition among professional services firms (e.g. Consultants, Accounting Firms and Advertising Agencies). Assuming that the "KM technology" exhibits economies of scale, first we... View Details
  • 2021
  • Working Paper

The Changing Role of Business in Society

By: Michael E. Porter
Business interaction with the U.S. government, historically based on securing industry or company special interests at the expense of the public good, has enabled and furthered government dysfunction. Gridlock within the American political system has precluded the... View Details
Keywords: Politics; Shared Value; Social Progress Index; Competitiveness; Walmart; BlackRock; ESG (Environmental, Social, Governance) Performance; ESG; Transparency; Campaign Contributions; Campaign Finance; Lobbying; Revolving Door; Political Ideology; Political Parties; Political Partisanship; Government And Business; Government Innovation; Elections; Democracy; Capitalism; Stakeholder Capitalism; Shareholder Engagement; Competition; Strategy; Government and Politics; Society; Social Issues; Human Needs; Wealth and Poverty; Business and Community Relations; Business and Government Relations; Corporate Accountability; Financial Services Industry; Banking Industry; United States
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  • 18 Apr 2013
  • Working Paper Summaries

The Impact of Pooling on Throughput Time in Discretionary Work Settings: An Empirical Investigation of Emergency Department Length of Stay

Keywords: by Hummy Song, Anita L. Tucker & Karen L. Murrell; Health

    Richard F. Meyer

    Richard F. Meyer is Professor of Business Administration at the Harvard Business School. Professor Meyer received his Ph.D. from Harvard University and spent the first ten years of his career in the Management Services Division of Arthur D. Little, Inc., serving as a... View Details

      Roberto Verganti

      Roberto Verganti (rverganti@hbs.edu) is in the Technology and Operations Management Unit at Harvard Business School. He teaches Design Theory and Practice for the View Details

      Keywords: computer; computer; computer; computer; computer; computer; computer; computer; computer; computer; computer; computer; computer; computer; computer

        Ashish Nanda

        Ashish Nanda is Senior Lecturer and C. Roland Christensen Distinguished Management Educator at Harvard Business School. From 2018 to 2021, he was course head for the MBA Required Curriculum course in Strategy. Beginning in 2022, he is teaching an MBA Elective... View Details

        Keywords: financial services; financial services; financial services; financial services; financial services; financial services; financial services; financial services; financial services; financial services; financial services; financial services; financial services; financial services; financial services; financial services; financial services; financial services; financial services; financial services
        • 19 May 2016
        • Research Event

        Crowdsourcing, Patent Trolls, and Other Research Insights Highlighted at Harvard Business School Symposium

        and Society, is interested in analyzing and designing social computing systems to meet economic goals. With regard... View Details
        Keywords: by Dina Gerdeman & Carmen Nobel
        • Web

        Leadership Execution and Action Planning (LEAP) - Course Catalog

        leadership to the often-messy reality of rolling up one's sleeves and getting things done. It takes the point of view of a leader who: (1) is new to a situation, (2) must take action, and (3) is asked to... View Details
        • 26 Sep 2017
        • First Look

        First Look at New Research and Ideas, September 26, 2017

        Umit Gurun, and Scott Duke Kominers Abstract—The patent system is commonly justified as a way to promote social welfare and, more specifically, technological progress. For years, however, there has been... View Details
        Keywords: Sean Silverthorne
        • April 2006 (Revised October 2006)
        • Case

        Best Buy Co., Inc.: Customer-Centricity

        By: Rajiv Lal, Carin-Isabel Knoop and Irina Tarsis
        With FY2005 sales of $27.3 billion, Richfield, Minn.-based Best Buy Co., Inc. was the leading retailer of consumer electronics, home-office products, and related services in North America. Its operations included the distinct store formats Best Buy, Future Shop in... View Details
        Keywords: Customer Focus and Relationships; Service Operations; Business Earnings; Financial Crisis; Failure; Business Model; Leadership; Segmentation; Value Creation; Electronics Industry; United States; Canada; Mongolia
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        • 14 Dec 2009
        • Research & Ideas

        Can Entrepreneurs Drive People Movers to Success?

        and enlarging the stations, which led to a cost spiral. These days, designers understand the crucial importance of small vehicles to limiting system cost. Another key... View Details
        Keywords: by Martha Lagace; Transportation
        • Web

        What Others Are Saying - Institute For Strategy And Competitiveness

        Healthcare Prize What Others Are Saying What Others Are Saying What Others Are Saying “When someone like Michael Porter tells companies that sustainability and related social View Details
        • Web

        Women, Work, and the “M” Word - Blog: Health Supplement

        for three decades in international development, big tech at Google, government service in the Obama administration, and on the founding team of the healthcare startup Cityblock Health, I watched fertility... View Details
        • 23 May 2017
        • First Look

        First Look at New Ideas and Research: May 23, 2017

        https://www.hbs.edu/faculty/Pages/item.aspx?num=52673 Harvard Business School Case 517-050 Beingmate Founded in 2002, Hangzhou, China–based Beingmate was a major producer of infant formula and related... View Details
        Keywords: Carmen Nobel
        • 15 Aug 2017
        • First Look

        First Look at New Research and Ideas, August 15, 2017

        disasters, to infectious diseases, to pandemics, and more. With chapters on Superstorm Sandy, H1N1, the Ebola virus, and bioterrorism, these cases cover major areas in public health preparedness. This book... View Details
        Keywords: Sean Silverthorne
        • 01 Sep 2006
        • News

        Private Sector and Public Interest Meet at Global Leadership Forum

        the unique juncture at which the United States now finds itself, with many speakers urging their audience to get involved in the issues of the day. The event also featured some twenty sessions led by HBS faculty on a variety of subjects View Details
        • 06 Aug 2018
        • Research & Ideas

        Supersmart Manufacturing Tools are Lowering Prices on TVs, Bulbs, and Solar Panels

        making the widgets that the tool produces. And these days, those tools are not only for production, but they are also the tools for designing things—the computerized design... View Details
        Keywords: by Sean Silverthorne; Manufacturing; Electronics
        • 07 Jul 2008
        • Research & Ideas

        Innovation Corrupted: How Managers Can Avoid Another Enron

        noticeably lacking at Enron. These processes include: Liberating evaluation processes by adding qualitative judgment to whatever standard quantitative measures of performance that business plans may require Designing View Details
        Keywords: by Martha Lagace; Energy; Utilities