• 16 Feb 2010
• Research & Ideas

The Outside-In Approach to Customer Service

the one between coordination and cooperation. Coordination—the ability to work together—involves the alignment of "hard" phenomena: activities, processes, and information. Most companies begin with this and simply assume that mandating shared tasks and View Details

Keywords: by Sarah Jane Gilbert; Consumer Products

• 17 Oct 2017
• First Look

First Look at New Research and Ideas, October 17, 2017

is associated with higher employee departure rates in stores where the manager is likely to be more informed than headquarters (stores that serve repeat customers or customers with atypical demographic characteristics relative to... View Details

Keywords: Sean Silverthorne

• 06 Jun 2017
• First Look

First Look at New Research and Ideas: June 6, 2017

highlight the pros and cons of each knowledge production model, help identify the scope of the empirical generalization of prior studies comparing the information quality of the two production models, and offer implications for... View Details

Keywords: Sean Silverthorne

• 11 May 2023
• News

How FOMO Became a Fixture

book, do a TED Talk, and create a podcast, all about how FOMO shapes decision-making in business and life. "Given the power of the term, I knew that I had to do something to ensure that my connection to FOMO was unambiguous, particularly in the areas where I use it in... View Details

• 20 Oct 2023
• Blog Post

Three Stories from HBS PRIDE for National Coming Out Day

inspired by the stories of these students. Visit @prideathbs on Instagram for more information and features about the LGBTQ+ community at HBS. Yanzhan Wen (he/him), Class of 2025 Representation is important. My existence stands as a... View Details

• 25 Jun 2020
• Blog Post

Harvard Business School Class of 2021 Student Profiles

but also completed his undergraduate degree at Harold Washington College and Northwestern University, including internships in consulting and investment banking. HOME REGION Manassas, VA UNDERGRAD EDUCATION Northwestern University... View Details

• 20 May 2014
• First Look

First Look: May 20

governance, human capital, and informational frictions help account for the variation in management. Publisher's link: http://www.nber.org/papers/w20102 August 2013 Review of Economics and Statistics Does Planning Regulation Protect... View Details

Keywords: Sean Silverthorne

• 21 Dec 2010
• First Look

First Look: December 21

which eventually homogenizes the information space and decreases actors' propensity to form bridging ties, creating a globally separated network; (2) self-containment of the small-world network, or increasing homogenization of the social... View Details

• Blog

Eight Steps to Board Success for Female Executives

on Boards (WEoB), designed to support, educate and inform one another of board opportunities. That powerful organization now has over 220 members—all women who completed the WOB program. Each year, members... View Details

• Web

Negotiation Course Online | HBS Online

elements of the course by offering feedback on others’ reflections and contributing to conversations on the platform. Participants who fail to complete the course requirements will not receive a certificate and will not be eligible to... View Details

• 13 Dec 2011
• First Look

First Look: Dec. 13

trusts. Read the paper: http://www.tandfonline.com/doi/abs/10.1080/03585522.2011.617574   Working PapersWhen to Sell Your Idea: Theory and Evidence from the Movie Industry Author:Hong Luo Abstract How completely should an innovator... View Details

Keywords: Sean Silverthorne

• Web

Organizational Leadership Course | HBS Online

eligible to retake the course. More detailed information on course requirements will be communicated at the start of the course. No grades are assigned for Organizational Leadership. Participants will either be evaluated as View Details

• 19 Jul 2016
• First Look

July 19, 2016

training has a greater impact on improvement when coupled with a cooperative approach than with external compliance pressures. These findings suggest key considerations that should inform the design and implementation of monitoring... View Details

Keywords: Sean Silverthorne

• Web

Eligibility | Social Enterprise | Harvard Business School

application deadline, and the committee will assess a candidate's eligibility within that specific year-long period, based on the information provided within the application. Quick self-assessment tip: If you did not receive any HBS... View Details

• 2013
• Working Paper

Management: Theory and Practice, and Cases

By: Richard L. Nolan

This working paper reports on a major Harvard Business School project designed to enhance MBA and practicing executives in case learning. The work is built on the foundation of HBS field cases employing the monomyth "hero's journey" classic story structure along... View Details

Keywords: Innovation; CIO; CEO; Hero's Journey; Monomyth; Management; Practice; Cases; Theory; Innovation and Invention

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Nolan, Richard L. "Management: Theory and Practice, and Cases." Harvard Business School Working Paper, No. 14-026, September 2013.