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  • Article

Formal Measures in Informal Management: Can a Balanced Scorecard Change a Culture?

By: Robert Gibbons and Robert S. Kaplan
Agency theorists, historically, have analyzed what kinds of performance measures should be used in formal incentive contracts. For example, after Kaplan-Norton proposed a balanced scorecard of both financial and non-financial measures, some envisioned its role only in... View Details
Keywords: Relational Contracts; Performance Measurement; Informal Management; Balanced Scorecard; Economics; Mathematical Methods
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  • October 2010 (Revised January 2011)
  • Case

Toyota Recalls (A): Hitting the Skids

By: John A. Quelch, Carin-Isabel Knoop and Ryan Johnson
In the fall of 2009, Toyota Motor Corporation, once revered for its commitment to quality and reliability, faced a highly publicized series of recalls in the United States representing approximately a year's worth of sales in one of its most important markets. While... View Details
Keywords: Communication Strategy; Crisis Management; Brands and Branding; Quality; Public Opinion; Auto Industry; Japan; United States
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  • July 1989 (Revised October 1992)
  • Case

Air Products and Chemicals, Inc.: MIS Reorganization (A)

As a part of the Management Information Services (MIS) Division's evolution, it was planned to distribute all systems development and applications (SD&S) activities and resources (assets and personnel) from the central MIS Division to the operating areas by October... View Details
Keywords: Restructuring; Decision Making
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  • December 2001
  • Background Note

Reporting on Agribusiness in the 21st Century

By: Ray A. Goldberg and Anne M Fitzgerald
Agriculture is not what it used to be. Neither is coverage of the industry by news organizations. A century ago, about 40% of the U.S. population lived on the farm, and one in three U.S. jobs was tied to agriculture. It made sense for daily newspapers to cover farming... View Details
Keywords: Agribusiness; Newspapers; Media; Perception; Change; Agriculture and Agribusiness Industry; United States
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  • February 2001 (Revised October 2002)
  • Background Note

Entrepreneurial History: A Conceptual Overview

By: Nancy F. Koehn
Analyzes HBS cases on five entrepreneurs and the companies they built: Josiah Wedgwood, Henry Heinz, Marshall Field, Howard Schultz of Starbucks, and Michael Dell. These five cases and their accompanying teaching notes comprise a course module on entrepreneurial... View Details
Keywords: Transition; Demand and Consumers; Competition; Business History; Entrepreneurship; Customer Focus and Relationships; Business Strategy; Society
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  • 25 Apr 2023
  • HBS Seminar

Bart Vanneste, UCL School of Management

    Effects of an Information Sharing System on Employee Creativity, Engagement, and Performance

    Many service organizations rely on information sharing systems to boost employee creativity to meet customer needs. We conducted a field experiment in a retail chain, based on a registered report accepted by JAR, to test whether an information sharing system recording... View Details

      On Competition, Updated and Expanded Edition

      For the past two decades, Michael Porter's work has towered over the field of competitive strategy. On Competition, Updated and Expanded Edition brings together more than a dozen of Porter's landmark articles from the Harvard Business Review. Five are new... View Details

        Improving the Rhythm of Your Collaboration

        Winner of the annual MIT Sloan Management Review Richard Beckhard Memorial Prize, for the most outstanding MIT SMR article on planned change and organizational development. Chosen by MIT Sloan faculty judges Deborah Ancona, John Van Maanen, and Cyrus... View Details

        • Web

        Investment Banking & Securities Underwriting | Baker Library | Bloomberg Center | Harvard Business School

        M. Mazur and Myron Samuel. Principles of Organization Applied to Modern Retailing . New York: Harper & Bros., 1927. R. H. Macy & Co., Inc., Stock Certificate, October 1, 1926. Lehman Brothers Deal Books, Baker Library, Harvard Business... View Details
        • Web

        Geography of Care - Institute For Strategy And Competitiveness

        HBS ISC Health Care Health Care Value-Based Health Care Health Care Courses Fast Facts Value-Based Health Care Value-Based Health Care Cases & Teaching Notes Key Concepts Key Stakeholders Publications Team Work With Us Presentations Key Concepts Key Concepts View Details
        • 15 Dec 2023
        • News

        The Musts of 2023

        is The Four Factors of Trust, How Organizations Can Earn Lifelong Loyalty, written by Ashley Reicheld and Amelia Dunlop. It breaks down how important trust is for organizations and, most importantly, how to... View Details
        • 09 Mar 2023
        • Blog Post

        African American Student Union Spotlight on Joint Degrees

        entrepreneurship, a lifelong passion of mine. I decided to pursue a law degree in the winter of 2020 during my 2+2 deferral. Since graduating college, I’ve spent time working with organizers addressing issues like police brutality. In the... View Details
        • 18 Nov 2022
        • HBS Case

        What Does It Take to Safeguard a Legacy in Asset Management?

        2021, the firm had 36 employees and $18 billion in assets. That year, its flagship small-company fund outperformed 99 percent of competitors. “An important question for organizations is how to avoid group thinking in teams. ” As Brown... View Details
        Keywords: by Rachel Layne; Financial Services
        • June 2013 (Revised January 2024)
        • Case

        Governance and Sustainability at Nike (A)

        By: Lynn S. Paine, Nien-hê Hsieh and Lara Adamsons
        Two members of Nike's executive team must decide what sustainability targets to propose to Nike's CEO and to the corporate responsibility committee of Nike's board of directors. Set in 2012, the case traces the evolution of Nike's approach to environmental and social... View Details
        Keywords: Nike; Hannah Jones; Mark Parker; Phil Knight; Philip Knight; Eric Sprunk; Jill Ker Conway; Phyllis Wise; Don Blair; Sustainable Business And Innovation; SB＆I; Flyknit; DyeCoo; Footwear; Athletic Footwear; Apparel; Athletic Apparel; Sustainability; Greenpeace; Detox Campaign; Dirty Laundry; Water; Water Use; Water Pollution; Water Resources; Corporate Responsibility Committee; Judgment; Board Of Directors; Board Committees; Environmental And Social Sustainability; Footwear Industry; Decision Choices and Conditions; Decisions; Ethics; Fairness; Globalized Firms and Management; Multinational Firms and Management; Globalized Markets and Industries; Governance; Corporate Accountability; Corporate Governance; Innovation and Invention; Innovation and Management; Innovation Leadership; Innovation Strategy; Goals and Objectives; Management Practices and Processes; Corporate Social Responsibility and Impact; Performance; Alignment; Supply Chain; Organizational Change and Adaptation; Judgments; Apparel and Accessories Industry; Asia; China; United States; Oregon; Portland
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        • Research Summary

        Overview

        By: Alison Wood Brooks
        Professor Brooks studies the psychology of conversation and emotion—topics at the intersection of how people think, feel, and interact. From pitching ideas to seeking advice, from asking questions to giving compliments, from talking about (or hiding) our feelings and... View Details
        Keywords: Anxiety; Emotion; Emotion Regulation; Reappraisal; Negotiation; Trust; Performance
        • Research Summary

        Overview

        My research focuses on cross-boundary teaming within and between organizations and on how leaders enable the complex collaborations through which execution and innovation are accomplished in a dynamic environment. In one stream of my research, I study collaboration... View Details
        • April 2021
        • Case

        Distinct Software

        By: Das Narayandas, Arijit Sengupta and Jonathan Wray
        Distinct Software (disguised name), a global enterprise software company, is at an important point in its growth trajectory where the luster of its mantra of “grow and win at any cost” has dimmed with increasing competition and margin pressures. To help navigate its... View Details
        Keywords: Artificial Intelligence; Marketing; Sales; Performance Productivity; Technological Innovation; AI and Machine Learning
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        • April 2021
        • Case

        Glass-Shattering Leaders: Ros Atkins

        By: Boris Groysberg and Colleen Ammerman
        Ros Atkins launched the 50:50 Project on a BBC news program he anchored, deciding with his team to start tracking the gender of the contributors and experts featured on the show. Before long, it was clear that monitoring the data led to increased awareness of a gender... View Details
        Keywords: Gender Equality; Allyship; Representation; Leadership; Gender; Equality and Inequality; Media; Analytics and Data Science
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        • 2019
        • Working Paper

        The Creative Consulting Company

        By: Robert S. Kaplan, Richard Nolan and David P. Norton
        During the past 50 years, several consulting companies introduced important new ideas that extended management theory and improved management practice. This paper draws upon public sources and the authors’ personal experiences to describe how three management... View Details
        Keywords: Management; Theory; Practice; Performance Improvement; Innovation and Management; Consulting Industry
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