Publications

January 2016 (Revised May 2016)
Case

IKEA in Saudi Arabia (A)

By: Karthik Ramanna, Jérôme Lenhardt and Marc Homsy

A Swedish newspaper reveals that IKEA has erased all images of women from its catalog for Saudi Arabia. The article sparks criticism of IKEA from the Swedish government and its customers in the West. Critics contend that IKEA is not living up to its own commitments to... View Details

Keywords: Corporate Values; Islam; Multinationals; Globalization; Leadership; Equality and Inequality; Multinational Firms and Management; Religion; Organizational Culture; Gender; Consumer Products Industry; Saudi Arabia; Sweden

Profile

Sergio Velasquez-Terjesen

management while building relationships—and fashion is very much a relationship business." Despite the shifts in direction, one thing remains constant for Sergio: a passion for social justice. "The private sector can drive positive change through thought... View Details

Keywords: Manufacturing/Energy; Consulting

Oct 07 2020
Testimonial

Embrace New Ways of Viewing Yourself

October 2023
Case

Making Progress at Progress Software (A)

By: Katherine Coffman, Hannah Riley Bowles and Alexis Lefort

In this case, the Human Capital team at Progress Software has identified that some employees have a hard time understanding how to advance within Progress. This realization leads the team to develop several major people-process innovations: the introduction of... View Details

Keywords: Leading Change; Organizational Culture; Performance Evaluation; Prejudice and Bias; Personal Development and Career; Human Capital; Employee Relationship Management; Technology Industry; Bulgaria

Web

Courses by Faculty Unit - Course Catalog

listed under Organizational Behavior) Lynn Paine Spring 2025 Q3Q4 3.0 Creating Value in Business and Government (HKS-HBS Joint Degree Seminar) Herman B. "Dutch" Leonard Fall 2024 Q1Q2 3.0 Crucibles of Crisis Leadership Nancy Koehn Spring... View Details

30 Jul 2001
What Do You Think?

What’s the Future of Corporate Governance?

leadership for an organization. Robert Kaplan and David Norton, in their books, The Balanced Scorecard and The Strategy-Focused Organization, have argued for performance measures and reward practices that reflect predictors of future... View Details

Keywords: by James Heskett

02 Aug 2017
What Do You Think?

Summing Up: Why Can’t Organizations Engage Their Employees?

leadership talent with the attitude, training, and willingness to devote the time to this difficult task of engagement, which can have a significant impact on performance. Too much emphasis on “making the numbers” to the exclusion of... View Details

Keywords: by James Heskett

January 2004 (Revised June 2004)
Case

Friendly Fire

By: Scott A. Snook, Leslie J. Freeman, L. Jeffrey Norwalk and Bridget Gurtler

On April 14, 1994, two U.S. Air Force F-15 fighters accidentally shot down two U.S. Army Black Hawk helicopters over Northern Iraq, killing all 26 peacekeepers onboard. Describes the initial investigation and response to this accident and raises questions about the... View Details

Keywords: Leadership Style; Management Skills; Behavior; Spoken Communication; United States; Iraq

25 Jan 2023
News

The Road to the C-Suite, with Citi CFO Mark Mason

In January, Mark Mason (MBA 1995) was named to the 2022 Forbes CEO Next list, an annual list of 50 executives who are likely to lead some of America’s largest companies. Mason sat down for an interview with Diane Brady for an installment of “The C-Suite Interview,”... View Details

Keywords: Management of Companies and Enterprises; Management

January 2023
Teaching Note

The Opioid Settlement and Executive Pay at AmerisourceBergen

By: Suraj Srinivasan and Li-Kuan Ni

Teaching Note for HBS Case No 122-014. In 2020, AmerisourceBergen Corporation, a Fortune 50 company in the drug distribution industry, agreed to settle thousands of lawsuits filed nationwide against the company for its opioid distribution practices that critics alleged... View Details

Web

Sexual Harassment - Race, Gender & Equity

Life & Leadership After HBS Pervasive & Pernicious: Sexual Harassment at Work In 2018, as the #MeToo movement brought new attention to the prevalence of sexual harassment at work, we asked Harvard Business School alumni* about harassment... View Details

30 May 2024
Blog Post

PRIDE at HBS

great opportunity for RCs to get to know club leadership and mingle with second-year students (ECs). PRIDE members and partners come to Provincetown annually to engage in community building, small-group dinners, and a ton of fun! 80’s... View Details

Web

Introducing One-Step Photography - Edwin H. Land & Polaroid | Harvard Business School

Clubs Faculty & Research Business & Environment Business History Christensen Center for Teaching & Learning Entrepreneurship Faculty & Research Global Healthcare HBS Working Knowledge Institute for Strategy & Competitiveness Leadership... View Details

August 2007 (Revised July 2008)
Case

HCL Technologies (A)

By: Linda A. Hill, Tarun Khanna and Emily Stecker

When Vineet Nayar became president of HCL Technologies, a global IT services business, in April 2005, he knew the company needed drastic change. Since its founding as a hardware company in the 1970s, HCL had grown into an enterprise with $3.7 billion in revenues and a... View Details

Keywords: Customer Relationship Management; Multinational Firms and Management; Employee Relationship Management; Leading Change; Organizational Change and Adaptation; Competition; Information Technology Industry; Service Industry; India