Publications

30 Aug 2021
News

How The Pandemic Could Give Workers More Leverage

29 Mar 2018
News

Why it pays to be a rebel talent at the office

09 Aug 2013
Video

Dean Nitin Nohria Announces the U.S. Competitiveness Project

15 May 2014
Video

Behind the Scenes of the New Venture Competition

07 Apr 2022
Research & Ideas

Giving Back: Consumers Care More About How Companies Donate Than How Much

total philanthropic dollars even if they’re changing their timeframes to seem more generous, the researchers warn. “Consumers are a lot more informed about what firms are doing,” Keenan says, “so it’s important to be authentic in your... View Details

Keywords: by Pamela Reynolds

June 2014
Case

Starbucks Coffee Company: Transformation and Renewal

By: Nancy F. Koehn, Kelly McNamara, Nora N. Khan and Elizabeth Legris

Starbucks Coffee Company: Transformation and Renewal analyzes the turnaround and reconstruction of Starbucks Coffee Company from 2008 to 2014 as led by CEO and co-founder Howard Schultz. The case offers executives and students an opportunity to examine in depth how... View Details

18 Aug 2022
Op-Ed

Your Best Employees Are Burning Out: A Framework for Retaining Talent

firings and layoffs close to the age of retirement so businesses could avoid paying pensions. Also, instead of staying with one company for a lifetime, it became the norm for employees to change companies and roles during their careers.... View Details

Keywords: by Hise Gibson and MaShon Wilson

04 Oct 2010
Research & Ideas

Introverts: The Best Leaders for Proactive Employees

leadership." Changing A Leopard's Spots Unfortunately, companies that promote only extraverts are natural breeding grounds for the aforementioned ineffectual situations in which extraverts report to extraverts. Fortunately, the... View Details

Keywords: by Carmen Nobel

10 Mar 2016
Cold Call Podcast

For Today’s Travel Businesses, Is It TripAdvisor or Bust?

Teaching Interest

Transforming Health Care Delivery - MBA Field Course

At the root of the transformation occurring in the health care industry-both in the United States and internationally-is the fundamental challenge of improving clinical outcomes while controlling costs. Addressing this challenge will require dramatic improvements... View Details

Keywords: Health Care Delivery

September 2009
Case

ZINK Imaging: 'Zero Ink™'

By: William A. Sahlman and Sarah Flaherty

"ZINK Imaging" describes the issues confronting CEO Wendy Caswell as she uses a partnership model to commercialize ZINK's disruptive printing technology platform, ZINK Paper. The case focuses on the frameworks ZINK has used to decide which markets to target and which... View Details

Keywords: Entrepreneurship; Capital; Disruptive Innovation; Technological Innovation; Marketing Strategy; Partners and Partnerships; Horizontal Integration; Technology Industry

September 2007
Case

Vendor Compliance at Geoffrey Ryans (A)

Geoffrey Ryans, a regional department store, faced two major issues relating to its retail furniture line: a large percentage of stock received from East Asian vendors was not in sellable condition, and furniture pieces had high customer return rates. Discusses... View Details

Keywords: Quality; Supply Chain; Retail Industry; East Asia

14 Apr 2008
News

The Gap in the U.S. Treasury Recommendations

13 Dec 2019
News

United’s Frequent-Flier Program Gets Some Game Theory

Fast Answer

Stock prices: current & historical

Add from Lists (from within CIQ), or Add Indices. Add desired items then click on Add to Chart. Click on Chart Options then Advanced Options to enter a custom time period and change the frequency. Click... View Details

2012
Working Paper

Putting Integrity into Finance: A Purely Positive Approach

By: Werner Erhard and Michael C. Jensen

We summarize our new positive theory of integrity that has no normative content, and argue that there are large gains from putting integrity into finance—into both the theory and practice of finance. We define integrity as being whole and complete and unbroken. We... View Details

Keywords: Finance; Ethics; Theory; Practice; Change

SSRN

May 2022
Case

Deborah Quazzo at GSV Ventures

By: William A. Sahlman, Michael D. Smith and Nicole Tempest Keller

As COVID-19 swept across the globe in 2020, the education sector faced unprecedented disruption. Schools and colleges worldwide shut down, forcing over a billion students and teachers to move to online learning. Investor interest in the EdTech space exploded as... View Details

Keywords: Edtech; Technology; Online Learning; COVID-19 Pandemic; Education; Information Technology; Venture Capital; Change Management; Strategy; Education Industry; Financial Services Industry; Chicago; California

May 2013 (Revised April 2015)
Case

Ron Johnson: Retail at Target, Apple, and J.C. Penney

By: Das Narayandas, Kerry Herman and Lisa Mazzanti

In April 2013, Ron Johnson (HBS '84) stepped down after just 18 months as CEO of J.C. Penney. In his brief tenure, Johnson, an acclaimed retailer respected for his innovation and success in shaping the retail image at Target and Apple, introduced dramatic departures... View Details

Keywords: Change Management; Innovation Leadership; Situation or Environment; Failure; Management Teams; Brands and Branding; Retail Industry; United States

May 1993 (Revised October 1993)
Case

Vanity Fair Mills: Market Response System

Describes the "Quick Response" program developed by Vanity Fair Mills (VFM), a division of the VF Corp. Beginning in 1989, VFM reorganized its manufacturing systems, invested heavily in computer and telecommunications equipment, and formed "partnership" agreements with... View Details

Keywords: Organizational Change and Adaptation; Logistics; Distribution Channels; Manufacturing Industry