Informal Management - Publications - Faculty & Research

01 Dec 2010
News

Innovation Takes Center Stage

chasing the American dream. I never thought I would be Dean of Harvard Business School.” When Harvard President Drew Faust called on May 4 to inform him that he was her choice, Nohria, drawing on his years of work in leadership, told... View Details

Keywords: Roger Thompson

19 Jul 2004
Research & Ideas

Why Innovations Sit on the Shelf

not with him. He then deduced that plenty of managers a few layers below him had insight into the situation, information that he should be hearing. But those conversations were occurring behind closed doors.... View Details

Keywords: by Michael Beer, Russell Eisenstat & Derek Schrader

July 2021
Teaching Note

Digital Transformation 2.0: CEO Elie Girard at Atos

By: Tsedal Neeley

Teaching Note for HBS Case No. 421-024. Elie Girard has taken the helm as CEO of multinational IT giant Atos to lead the company into the next era of digital transformation. Noticing that customers’ digital needs were evolving to become even more specialized and global... View Details

Keywords: Restructuring; Leading Change; Mergers and Acquisitions; Environmental Sustainability; Organizational Change and Adaptation; Digital Transformation; Information Technology Industry

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01 Jun 2017
News

Alumni and Faculty Books for June 2017

develop a high-level blueprint of the IT systems, decide where to locate and how to lay out floor plans, set up relationships with suppliers, and design a management system and scorecard with which to run the new organization. Oui, La... View Details

18 May 2021
Book

Launching a Career in the COVID Economy? Here Are 5 Tips.

else I should keep up to date?” Managing the expectations of each person represented by RACI is important for your competence and compatibility. Otherwise, someone who should be consulted or kept informed... View Details

Keywords: by Carolyn DiPaolo

May 1998
Case

Diamond in the Rough (B)

By: Thomas J. DeLong and Catherine M. Conneely

Supplements the (A) case. View Details

Keywords: Information Technology; Entrepreneurship; Going Public; Crisis Management; Finance; Consulting Industry; Chicago

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April 2019
Supplement

Upwork in 2019

By: David Yoffie and Allison M. Ciechanover

Stephane Kasriel, the CEO of Upwork, the leading platform for freelance labor, updates his progress on how to redesign its business model in 2019. View Details

Keywords: Strategy; Platform; Platform Businesses; Technology; Business Model; Digital Platforms; Growth and Development Strategy; Internet and the Web; Labor

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July 2017 (Revised July 2018)
Case

Upwork: Creating the Human Cloud

By: Dylan Minor and David Yoffie

Stephane Kasriel, the new CEO of Upwork, the leading platform for freelance labor, needs to decide on how to redesign its business model. While the firm has been growing rapidly since the merger of Odesk and eLance, the newly combined firm continues to face problems of... View Details

Keywords: Strategy; Platform; Platform Businesses; Technology; Business Model; Digital Platforms; Growth and Development Strategy; Internet and the Web; Labor

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25 Jul 2013
News

An Engine of Education Innovation

and the students, the course, Entrepreneurship in Education Reform, has become part of the fabric of the School. "Other business schools may say 'That's not our jurisdiction'—but that's not true. There are a lot of management issues in... View Details

Keywords: Elementary and Secondary Schools; Educational Services

01 Dec 2013
News

Faculty Books

grading standards? Associate Professor Francesca Gino and colleagues investigate the phenomenon of the "fundamental attribution error." The Case for Combating Climate Change with Nuclear Power and Fracking Senator John Heinz Professor of View Details

01 Dec 2010
News

Hardymon Receives VC Award

Felda Hardymon, the MBA Class of 1975 Professor of Management Practice, has received a Lifetime Achievement in Venture Capital Award from the National Venture Capital Association. A member of the HBS faculty for more than a decade, since... View Details

Keywords: awards; Securities, Commodities, and Other Financial Investments; Finance

2019
Working Paper

Design Rules, Volume 2: How Technology Shapes Organizations: Chapter 16 Capturing Value by Controlling Bottlenecks in Open Platform Systems

By: Carliss Y. Baldwin

The purpose of this chapter is to investigate the means by which firms capture value in open platform systems. I begin by arguing that the surplus value created by complementarities within a technical system will be split among the owners of the unique and essential... View Details

Keywords: Open Platforms; Bottlenecks; Flow Production; Value Capture; Disintermediation; Production; Management; Digital Platforms

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01 Sep 2008
News

Seeing Things Others Don’t

genius is arguably the best fund manager of our time.” A contrarian who likes to uncover and then make big bets on emerging trends invisible to everyone else, Heebner said he feels most confident “when everyone else thinks I’m nuts.” His... View Details

Keywords: Funds, Trusts, and Other Financial Vehicles; Finance

01 Dec 2009
News

The Fab Four

submitted were quite a bit different from what they first showed me.” A member of Staples’ original management team, Krasnow is currently a domain expert in marketing at Highland Capital Partners, a Boston-based venture capital firm. I... View Details

Keywords: Julia Hanna; contests; Information; Information; Information; Information; Information; Information; Information; Information

01 Sep 2012
News

An Intellectual Capital: Some Influential HBS Ideas, at a Glance

Civilization (1933) and Roethlisberger’s Management and the Worker (1939) document. 1948 Research Center in Entrepreneurial History launched at HBS by Harvard economist Joseph Schumpeter and Baker Librarian Arthur Cole. 1953 More than 30... View Details

Keywords: Professor Elton Mayo: Professor Fritz Roethlisberger; George M. Moffett Professor of Agriculture and Business, Professor Emeritus Ray A. Goldberg; Professor Abraham Zaleznik; Professor Alfred Chandler; Professor Michael Porter; Professor Robert S. Kaplan; Professor Michael C. Jensen; Professor C. Roland Christensen; Professor Robert Menton; Colleges, Universities, and Professional Schools; Educational Services

01 Jun 2007
News

A Roadmap for Moms

RABIN AND COHEN: Drafting a blueprint for stay-at-home moms hoping to rejoin the workforce. Despite raising five kids at home, Vivian Steir Rabin (MBA ’86) felt alone. Before she came back to HBS for her 15th Reunion in 2001, Rabin thought she was the only stay-at-home... View Details

Keywords: Lewis I. Rice; Business Schools & Computer & Management Training; Business Schools & Computer & Management Training

September 2019 (Revised September 2019)
Case

Facebook Fake News in the Post-Truth World

By: John R. Wells, Carole A. Winkler and Benjamin Weinstock

In August 2019, Mark Zuckerberg, founder and CEO of Facebook, was surrounded by controversy. The first major storm of protest followed the surprise election of Donald Trump as President of the United States on November 8, 2016; many put the blame at the door of fake... View Details

Keywords: Facebook; Fake News; Mark Zuckerberg; Donald Trump; Algorithms; Social Networks; Partisanship; Social Media; App Development; Instagram; WhatsApp; Smartphone; Silicon Valley; Office Space; Digital Strategy; Democracy; Entry Barriers; Online Platforms; Controversy; Tencent; Agility; Social Networking; Gaming; Gaming Industry; Computer Games; Mobile Gaming; Messaging; Monetization Strategy; Advertising; Digital Marketing; Business Ventures; Acquisition; Mergers and Acquisitions; Business Growth and Maturation; Business Headquarters; Business Organization; For-Profit Firms; Trends; Communication; Communication Technology; Forms of Communication; Interactive Communication; Interpersonal Communication; Talent and Talent Management; Crime and Corruption; Voting; Demographics; Entertainment; Games, Gaming, and Gambling; Moral Sensibility; Values and Beliefs; Initial Public Offering; Profit; Revenue; Geography; Geographic Location; Global Range; Local Range; Country; Cross-Cultural and Cross-Border Issues; Globalized Firms and Management; Globalized Markets and Industries; Governing Rules, Regulations, and Reforms; Government and Politics; International Relations; National Security; Political Elections; Business History; Recruitment; Selection and Staffing; Information Management; Information Publishing; News; Newspapers; Innovation and Management; Innovation Strategy; Technological Innovation; Knowledge Dissemination; Human Capital; Law; Leadership Development; Leadership Style; Leading Change; Business or Company Management; Crisis Management; Goals and Objectives; Growth and Development Strategy; Growth Management; Management Practices and Processes; Management Style; Management Systems; Management Teams; Managerial Roles; Marketing Channels; Social Marketing; Network Effects; Market Entry and Exit; Digital Platforms; Marketplace Matching; Industry Growth; Industry Structures; Monopoly; Media; Product Development; Service Delivery; Corporate Social Responsibility and Impact; Mission and Purpose; Organizational Change and Adaptation; Organizational Culture; Organizational Structure; Public Ownership; Problems and Challenges; Business and Community Relations; Business and Government Relations; Groups and Teams; Networks; Rank and Position; Opportunities; Behavior; Emotions; Identity; Power and Influence; Prejudice and Bias; Reputation; Social and Collaborative Networks; Status and Position; Trust; Society; Civil Society or Community; Culture; Public Opinion; Social Issues; Societal Protocols; Strategy; Adaptation; Business Strategy; Commercialization; Competition; Competitive Advantage; Competitive Strategy; Corporate Strategy; Customization and Personalization; Diversification; Expansion; Horizontal Integration; Segmentation; Information Technology; Internet and the Web; Mobile and Wireless Technology; Applications and Software; Information Infrastructure; Valuation; Advertising Industry; Communications Industry; Entertainment and Recreation Industry; Information Industry; Information Technology Industry; Journalism and News Industry; Media and Broadcasting Industry; Service Industry; Technology Industry; Telecommunications Industry; Video Game Industry; United States; California; Sunnyvale; Russia

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01 Dec 2016
News

In Memoriam: F. Gorham Brigham Jr.

to colonel under General George C. Marshall and remaining in the Army Reserve until 1967. His banking career began in 1962, when he joined the Boston Safe Deposit and Trust Company as VP of business development. When he retired from Citizens Bank in 2005, he was the... View Details

Keywords: Julia Hanna

January 2015 (Revised March 2017)
Case

New Urban Mechanics

By: Mitchell Weiss

Funding to scale Citizens Connect, Boston's 311 app, is both a blessing and a burden and tests two public entrepreneurs. In 2012, the Commonwealth of Massachusetts provides Boston's Mayor's Office of New Urban Mechanics with a grant to scale Citizens Connect across the... View Details