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  • 06 Oct 2016
  • HBS Seminar

Edward Fertik, Yale University

  • 2021
  • Working Paper

Does Social Media Cause Polarization? Evidence from Access to Twitter Echo Chambers during the 2019 Argentine Presidential Debate

By: Rafael Di Tella, Ramiro H. Gálvez and Ernesto Schargrodsky
We study how two groups, those inside vs. those outside echo chambers, react to a political event when we vary social media status (Twitter). Our treatments mimic two strategies often suggested as a way to limit polarization on social media: they expose people to... View Details
Keywords: Political Polarization; Political Elections; Internet and the Web; Attitudes; Social Media; Argentina
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  • 07 Jul 2021
  • Book

Good News for Disgraced Companies: You Can Regain Trust

providing a warm, welcoming, personalized experience at every level, from executives and managers to housekeeping and wait staff. And Patagonia... View Details
Keywords: by Lane Lambert
  • September 2019 (Revised February 2020)
  • Teaching Note

Commonwealth Bank of Australia: Unbanklike Experimentation

By: Ryan W. Buell and Leslie K. John
Email mking@hbs.edu for a courtesy copy.

This Teaching Note explains the theory of the case and teaching plan for the case: Commonwealth Bank of Australia: Unbanklike Experimentation (619-018). In August 2017,... View Details
Keywords: Transparency; Experimentation; Banks and Banking; Credit Cards; Customer Focus and Relationships; Competitive Strategy; Banking Industry; Australia
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  • 05 Oct 2023
  • News

On the Move: Massimo (Max) Magni (MBA 2003)

Our “On the Move” series highlights HBS alumni who are taking on new roles and responsibilities. Here we speak with Massimo (Max) Magni (MBA 2003), who has been named Macy’s new chief customer and digital... View Details
Keywords: Retail Trade
  • April 2017
  • Teaching Note

Golden Rule

By: Andrew Wasynczuk
Jim Golden wants to radically change how catastrophic trucking accident lawsuit claims are handled by his trucking company. He wants to “do the right thing” for both the claimant and his company. Golden is a former litigator with 16 years of experience defending... View Details
Keywords: Business Ethics; Business Law; Law; Executives; Management Education; Management; Negotiator's Dilemma; Negotiations; Value; Moral Compass; Moral Leadership; Lawsuits and Litigation; Ethics; Moral Sensibility; Corporate Accountability; Negotiation; Conflict and Resolution; Value Creation
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  • 2012
  • Book

Talk, Inc. : How Trusted Leaders Use Conversation to Power Their Organizations

By: Boris Groysberg and Michael Slind
How can leaders make their big or growing companies feel small again? How can they recapture the "magic"--the tight strategic alignment, the high level of employee engagement--that drove and animated their organization when it was a start-up? As more and more... View Details
Keywords: Leadership; Interpersonal Communication; Organizational Culture; Social and Collaborative Networks; Spoken Communication
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  • May 2024
  • Case

HarvEast

By: Jeremy Friedman and Natalie Kindred
In late 2023, Dmitry Skornyakov, CEO of Ukrainian agribusiness HarvEast, was navigating the turmoil caused by Russia’s invasion of Ukraine that began in 2014 and escalated into full-scale war in February 2022. Before the full-scale invasion, HarvEast managed 127,000... View Details
Keywords: Goods and Commodities; Natural Resources; Food; Problems and Challenges; Adaptation; Innovation and Management; Crisis Management; Logistics; Supply Chain; Risk and Uncertainty; Loss; Trust; Human Needs; War; Agriculture and Agribusiness Industry; Chile; South America; Latin America; Ukraine
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  • 10 Feb 2011
  • Working Paper Summaries

The Dark Side of Creativity: Original Thinkers Can Be More Dishonest

Keywords: by Francesca Gino & Dan Ariely
  • 01 Jun 2023
  • News

3-Minute Briefing: Jeremy Grantham (MBA 1966)

Edited by Julia Hanna; photo by Webb Chappell When I was 16, I took my savings to the bank and bought some shares of a neighbor’s scaffolding company. Before coming to HBS, I sold them to my mother, who had also acquired some, View Details
Keywords: climate change; finance; sustainability; prediction; Finance
  • 15 Apr 2025
  • HBS Seminar

Hal Hershfield, University of California, Los Angeles

    A Practical Approach to Sales Compensation: What Do We Know Now? What Should We Know in the Future?

    Personal selling represents one of the most important elements in the marketing mix, and appropriate management of the sales force is vital to achieving the organization’s objectives. Among the various instruments of sales management, compensation plays a pivotal... View Details
    • December 2023 (Revised April 2025)
    • Case

    Yellow Corporation: On the Verge of Bankruptcy

    By: Benjamin C. Esty and Edward A. Meyer
    Yellow Corporation, one of the country’s oldest and largest less-than-truckload (LTL) carriers, was nearing its 100th anniversary in 2024. Whether it would reach that milestone, however, was uncertain as the company was attempting to restructure its operations to... View Details
    Keywords: Labor Unions; Labor and Management Relations; Capital Structure; Restructuring; Financial Management; Ethics; Borrowing and Debt; Insolvency and Bankruptcy; Financial Strategy; Truck Transportation; Change Management; Transportation Industry; Shipping Industry; United States
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    • December 2010
    • Article

    Altruistic Dynamic Pricing with Customer Regret

    By: Julio J. Rotemberg
    A model is considered where firms internalize the regret costs that consumers experience when they see an unexpected price change. Regret costs are assumed to be increasing in the size of price changes and this can explain why the size of price increases is less... View Details
    Keywords: Cost; Price; Change; Inflation and Deflation; Cost Management; Customers; Practice; Announcements; Forecasting and Prediction
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    • 2008
    • Book

    Climate Change: What's Your Business Strategy?

    By: Andrew J. Hoffman and John G. Woody
    Climate change is one of the most pressing challenges facing the world today. And increasingly, it's become a crucial business issue. How will you and your company respond?

    In Climate Change: What's Your Business Strategy? Andrew Hoffman and John... View Details
    Keywords: Carbon Footprint; Climate Change; Business Strategy; Competitive Advantage; Policy
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    • March 2024 (Revised November 2024)
    • Case

    Kawasaki Heavy Industries Bets on Clean Hydrogen

    By: Gunnar Trumbull, Nobuo Sato and Akiko Kanno
    Kawasaki Heavy Industries (KHI), an engineering manufacturer headquartered in Japan, was aiming to scale up its hydrogen production and establish a global hydrogen supply chain. The initiative was in line with Japan's energy strategy, as the country seeks to transition... View Details
    Keywords: Renewable Energy; Demand and Consumers; Competition; Growth and Development Strategy; Infrastructure; Supply Chain; Manufacturing Industry; Energy Industry
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    • 16 Jul 2012
    • Research & Ideas

    Are You a Strategist?

    just on low prices but also with a singular customer experience that no other retailer has yet managed to duplicate. "IKEA has made very clear choices about who they will be and to whom they will matter,... View Details
    Keywords: by Carmen Nobel
    • 09 Jan 2024
    • Blog Post

    Insights From Harvard Business School’s Peek Program

    opportunity to experience the life of an HBS student. In January 2023, I had the privilege of participating in Peek, and while I enjoyed all of the programming, I was particularly impressed by the Case... View Details
    • Web

    About - Business & Environment

    maintenance, and data management. At HBS, Elise has experience managing MBA courses, coordinating faculty & doctoral recruiting, and overseeing events. Prior to working at HBS,... View Details
    • 01 Jun 2024
    • News

    Quantum Leap

    aware of all this. “We’re little guys,” he says, laughing. “We’re going against the biggest, best-funded companies in the world. We know that.” But if any of that worries him, he doesn’t show it. He’s confident that his team has the skills View Details
    Keywords: Alexander Gelfand; photographed by Chris Sorensen; quantum computing; innovation; leadership; Computer and Electronic Product Manufacturing; Computer and Electronic Product Manufacturing