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      • May 1995 (Revised April 1998)
      • Case

      AT&T Paradyne

      By: Robert S. Kaplan
      A company making data communication devices has adopted a Total Quality philosophy for working with suppliers, employees, and customers. The finance group finds its existing cost system has become obsolete because of a shift from manual to automatic production... View Details
      Keywords: Decisions; Product; Corporate Accountability; Activity Based Costing and Management; System; Performance Efficiency; Financial Reporting; Operations; Technology Industry; Technology Industry
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      Kaplan, Robert S. "AT&T Paradyne." Harvard Business School Case 195-165, May 1995. (Revised April 1998.)
      • April 1995 (Revised June 1996)
      • Case

      Choice Hotels International, 1995

      By: Tarun Khanna and Israel Yellen Ganot
      Illustrates the various ways in which Choice Hotels, the franchiser for seven mid-market hotel chains, can realize economies of scope across its multiple products. Also provides an opportunity to discuss the benefits and limitations of various organizational forms... View Details
      Keywords: Organizational Structure; Competition; Franchise Ownership; Accommodations Industry; United States
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      Khanna, Tarun, and Israel Yellen Ganot. "Choice Hotels International, 1995." Harvard Business School Case 795-165, April 1995. (Revised June 1996.)
      • April 1995 (Revised December 1997)
      • Case

      Silicon Graphics, Inc. (A)

      By: Marco Iansiti and Ellen Stein
      Based on a Silicon Valley company that has developed the capability to compete in a rapidly growing, highly turbulent environment. This capability hinges on its flexible and rapid development process, which the case characterizes in detail. Focuses on the development... View Details
      Keywords: Product Development; Information Infrastructure; Product Launch; Managerial Roles; Expansion; Design; Applications and Software; Computer Industry; Electronics Industry; California
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      Iansiti, Marco, and Ellen Stein. "Silicon Graphics, Inc. (A)." Harvard Business School Case 695-061, April 1995. (Revised December 1997.)
      • April 1995 (Revised September 1997)
      • Case

      Frito-Lay, Inc.: A Strategic Transition, 1987-1992 (Abridged)

      By: Lynda M. Applegate
      A new CEO must take action to return the company to profitability, to clarify the vision, and then to build the infrastructure (human, capital, and information) needed to support the long-term change in strategy and organization. The case provides a rich description of... View Details
      Keywords: Organizational Change and Adaptation; Change Management; Leading Change; Information Technology; Adaptation; Technology Adoption; Manufacturing Industry; Food and Beverage Industry
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      Applegate, Lynda M. "Frito-Lay, Inc.: A Strategic Transition, 1987-1992 (Abridged)." Harvard Business School Case 195-238, April 1995. (Revised September 1997.)
      • April 1995
      • Article

      Perceptions of Fairness in Interpersonal and Individual Choice Situations

      By: M. H. Bazerman, S. B. White and G. F. Loewenstein
      Keywords: Perception; Fairness; Decision Choices and Conditions
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      Bazerman, M. H., S. B. White, and G. F. Loewenstein. "Perceptions of Fairness in Interpersonal and Individual Choice Situations." Current Directions in Psychological Science 4, no. 2 (April 1995): 39–43.
      • March 1995 (Revised July 1996)
      • Case

      Mattson Foods, Inc. (Revised): The Bardolini Division

      By: Steven C. Wheelwright
      The Bardolini Division of Mattson Foods, with plants in the northeast and midwest, wants to open up the western market for its pizza. Management must decide whether to build a new plant on the West Coast, and what type of technology to put in the plant if they decide... View Details
      Keywords: Logistics; Emerging Markets; Business Startups; Decision Choices and Conditions; Business Plan; Capital Budgeting; Expansion; Buildings and Facilities; Strategic Planning; Marketing Strategy; Technology; Economic Systems; Food and Beverage Industry
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      Wheelwright, Steven C. "Mattson Foods, Inc. (Revised): The Bardolini Division." Harvard Business School Case 695-058, March 1995. (Revised July 1996.)
      • February 1995 (Revised August 1995)
      • Case

      Microsoft in the People's Republic of China, 1993

      By: Tarun Khanna
      Explores some of the economic and political tradeoffs that need to be negotiated by a firm seeking to influence industry structure. The setting is the nascent personal computer software industry in the People's Republic of China (PRC) in 1993. Microsoft has to localize... View Details
      Keywords: Cost vs Benefits; Product Marketing; Market Entry and Exit; Market Transactions; Industry Structures; Partners and Partnerships; Vertical Integration; Software; Information Technology Industry; China
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      Khanna, Tarun. "Microsoft in the People's Republic of China, 1993." Harvard Business School Case 795-115, February 1995. (Revised August 1995.)
      • February 1995 (Revised October 1995)
      • Case

      Doing Business in a Distributed World: Clients, Servers, and the Stuff in Between

      By: Lynda M. Applegate and Geoffrey Bock
      Examines business computing as it is evolving in the 1990s. Compares the highly centralized and tightly controlled systems of the past with today's flexible, networked, client/server technology. Serves as an introduction to client/server terminology and technology. View Details
      Keywords: Information Infrastructure; Information Technology; Performance Improvement; Transformation; Technological Innovation; Business Strategy; Adoption; Information Technology Industry
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      Applegate, Lynda M., and Geoffrey Bock. "Doing Business in a Distributed World: Clients, Servers, and the Stuff in Between." Harvard Business School Case 195-211, February 1995. (Revised October 1995.)
      • Article

      A Brand's Eye View of Response Segmentation in Consumer Choice Behavior

      By: Randolph E. Bucklin, Sunil Gupta and Sangman Han
      Keywords: Brands and Branding; Segmentation; Decision Choices and Conditions; Customers; Behavior
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      Bucklin, Randolph E., Sunil Gupta, and Sangman Han. "A Brand's Eye View of Response Segmentation in Consumer Choice Behavior." Journal of Marketing Research (JMR) 32, no. 1 (February 1995): 66–74.
      • February 1995
      • Article

      Does Familiarity Breed Trust? The Implications of Repeated Ties on Contractual Choice in Alliances

      By: Ranjay Gulati
      Keywords: Trust; Contracts; Decision Choices and Conditions; Alliances
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      Gulati, Ranjay. "Does Familiarity Breed Trust? The Implications of Repeated Ties on Contractual Choice in Alliances." Academy of Management Journal 38, no. 1 (February 1995): 85–112.
      • January 1995 (Revised July 1996)
      • Background Note

      Paving the Information Superhighway

      By: Lynda M. Applegate, Geoffrey Bock and Janis Lee Gogan
      Examines solutions to many of the information-sharing problems that limit growth of electronic commerce on the Internet. Serves as a basic primer for the use of electronic information exchange. While familiarizing the student with the basic tenets and terminology of... View Details
      Keywords: Internet and the Web; Knowledge Sharing; Problems and Challenges; Information Technology Industry; Information Technology Industry
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      Applegate, Lynda M., Geoffrey Bock, and Janis Lee Gogan. "Paving the Information Superhighway." Harvard Business School Background Note 195-202, January 1995. (Revised July 1996.)
      • January 1995 (Revised September 1997)
      • Case

      TV Guide (B)

      By: Jeffrey F. Rayport
      TV Guide, the nation's most profitable and largest magazine, attempts entry into the world of electronic publishing. The crux of TV Guide's strategy is to transform the magazine's content into a centralized database that can be accessed by new businesses, like... View Details
      Keywords: Market Entry and Exit; Service Delivery; Information Technology; Marketing; Information Publishing; Service Industry; Publishing Industry
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      Rayport, Jeffrey F., and Steven M. Salzinger. "TV Guide (B)." Harvard Business School Case 395-032, January 1995. (Revised September 1997.)
      • January 1995 (Revised November 1995)
      • Case

      Candela Laser vs. Cynosure, Inc.

      By: Josh Lerner and Benjamin Conway
      Summarizes the lawsuit by Candela Laser against its former CEO and founder, who has begun a competing firm. The extent of patent and trade secret protection are crucial issues. View Details
      Keywords: Information Technology; Patents; Lawsuits and Litigation; Entrepreneurship
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      Lerner, Josh, and Benjamin Conway. "Candela Laser vs. Cynosure, Inc." Harvard Business School Case 295-097, January 1995. (Revised November 1995.)
      • January 1995 (Revised November 1996)
      • Case

      Avalon Information Services, Inc.

      By: Lynn S. Paine and Wilda White
      The Privacy Review Committee of Avalon Information Services must decide how to deal with concerns voiced by its retail supermarket customers about the privacy of consumer data collected through Avalon's point-of-sale data collection program. One customer is proposing... View Details
      Keywords: Mission and Purpose; Safety; Demand and Consumers; Rights; Analytics and Data Science; Information Technology; Ethics; Information Industry
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      Paine, Lynn S., and Wilda White. "Avalon Information Services, Inc." Harvard Business School Case 395-036, January 1995. (Revised November 1996.)
      • 1995
      • Article

      Technological Evolution, System Architecture, and the Obsolescence of Firm Capabilities

      By: Marco Iansiti and T. Khanna
      Keywords: Information Technology; System; Design
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      Iansiti, Marco, and T. Khanna. "Technological Evolution, System Architecture, and the Obsolescence of Firm Capabilities." Industrial and Corporate Change 4, no. 2 (1995): 333–61.
      • 1995
      • Article

      Technology Development and Integration: An Empirical Study of the Interaction between Applied Science and Product Development

      By: Marco Iansiti
      Keywords: Information Technology; Research and Development; Integration; Information; Science; Product
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      Iansiti, Marco. "Technology Development and Integration: An Empirical Study of the Interaction between Applied Science and Product Development." IEEE Transactions on Engineering Management 42 (1995): 259–269.
      • December 1994
      • Background Note

      Note on Estimating the Value of the "IT Asset" Part II

      By: Richard L. Nolan
      Keywords: Information Technology; Valuation; Assets
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      Nolan, Richard L. Note on Estimating the Value of the "IT Asset" Part II. Harvard Business School Background Note 195-199, December 1994.
      • December 1994
      • Background Note

      Note on Estimating the Value of the "IT Asset" Part I

      By: Richard L. Nolan
      Keywords: Information Technology; Valuation; Assets
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      Nolan, Richard L. Note on Estimating the Value of the "IT Asset" Part I. Harvard Business School Background Note 195-197, December 1994.
      • December 1994 (Revised May 1999)
      • Case

      3M Optical Systems: Managing Corporate Entrepreneurship

      By: Christopher A. Bartlett and Afroze A Mohammed
      A middle-level division manager must decide whether he should support an investment request for a third attempt at launching a new product developed by a struggling business unit. Describes the long, difficult process by which the unit has developed the product--a... View Details
      Keywords: Managerial Roles; Decision Choices and Conditions; Corporate Entrepreneurship; Product Launch; Problems and Challenges; Product Development; Consumer Products Industry
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      Bartlett, Christopher A., and Afroze A Mohammed. "3M Optical Systems: Managing Corporate Entrepreneurship." Harvard Business School Case 395-017, December 1994. (Revised May 1999.)
      • December 1994
      • Supplement

      Prodigy Services Company (A)-- Supplement

      By: Lynn S. Paine
      Allows students to record their personal evaluations of the communications which gave rise to the controversy detailed in Prodigy Services Co. (A). View Details
      Keywords: Information Technology Industry
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      Paine, Lynn S. "Prodigy Services Company (A)-- Supplement." Harvard Business School Supplement 395-129, December 1994.
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