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Show Results For
- All HBS Web
(18,215)
- People (85)
- News (4,897)
- Research (9,448)
- Events (86)
- Multimedia (115)
- Faculty Publications (6,522)
- 01 Sep 2016
- News
The Taxi Wars of Jakarta
Jakarta has a reputation as an impenetrable place. Viewed from atop one of the many business hotels in the center of the city, the Indonesian... View Details
- 03 Sep 2014
- Working Paper Summaries
Supply Chain Screening Without Certification: The Critical Role of Stakeholder Pressure
- 06 Sep 2019
- Blog Post
The Business of Medicine: MD/MBA Students Having an Impact
students, many of whom would be the first in their family to attend college, to HMS for a three-day immersion program. Ameen says he has a natural inclination for business. At... View Details
- 14 Jan 2014
- News
Spreading the Seeds of Entrepreneurship
revitalizing rural communities, and how to become a "Boomtown." During his research and travels, Schultz realized the importance of creating new entrepreneurs as View Details
- July 2013
- Article
Voice Pitch and the Labor Market Success of Male Chief Executive Officers
By: Christopher Parsons, W. Mayew and M. Venkatachalam
A deep voice is evolutionarily advantageous for males, but does it confer benefit in competition for leadership positions? We study ecologically valid speech from 792 male public-company Chief Executive Officers (CEOs) and find that CEOs with deeper voices manage... View Details
Parsons, Christopher, W. Mayew, and M. Venkatachalam. "Voice Pitch and the Labor Market Success of Male Chief Executive Officers." Evolution and Human Behavior 34, no. 4 (July 2013): 243–248.
- 15 Sep 2003
- Research & Ideas
The Lessons of New-Market Disruption
(DMD) played a small role as a provider of high-end 2.5" disk drives. HP's management explored strategies for... View Details
- 03 Feb 2016
- Research & Ideas
The State of Customer Service Leadership
examine the most up-to-date best practices and explain how companies can put a smile on customers’ faces and keep them coming back for more. In a recent interview, they explained some View Details
- 01 Mar 2004
- News
Drug Imports a Hot Topic at Alumni Health-Care Conference
Canada for prescription drugs as a form of civil disobedience. This kind of grassroots response is an important preliminary step toward... View Details
- October 2016
- Case
Turkasset: Bringing Customer-Centricity to Debt Collection
By: Dennis Campbell and Gamze Yucaoglu
In December 2014, in preparation for the year-end board presentation, Hilmi Guvenal (PMD 1993), shareholder and CEO of Turkasset, and Ilker Yoney, COO, sat down to discuss Turkasset’s five- and ten-year strategic plans. Since taking leadership of the company in 2009,... View Details
Keywords: Customer Satisfaction; Customer Experience; Customer Service; Customer-centric; Emerging Market; Customer Focus; Employee Empowerment; Employee Engagement; Employee Training; Staffing; Operations Management; Quality Management; Service Management; Service Quality; Continuous Improvement; Turkasset; Collections Agency; NPL; Call Center; Financial Services; Borrowing and Debt; Customer Focus and Relationships; Organizational Culture; Operations; Management; Service Operations; Quality; Competitive Advantage; Cost vs Benefits; Financial Services Industry; Turkey
- 01 Nov 2017
- What Do You Think?
What Are the Real Lessons of the Wells Fargo Case?
David DeSteno, Who Can You Trust?, reminded us that “90% of people—most of whom identify themselves as morally upstanding—will act dishonestly to benefit themselves if they... View Details
- 23 Oct 2019
- News
Designing a More Artful Future for the Middle East
earned an undergraduate degree in engineering from the American University of Beirut and worked as an investment analyst for Boston Consulting Group in Dubai for three years. Halwani is at HBS thanks to... View Details
Keywords: Inclusion
- 01 Jun 2014
- News
Innovation: An Orchestra of One
already available on the Mac.) Chao, who serves as CEO, is working out of the Harvard i-lab and expects to seek seed funding after successfully concluding a Kickstarter... View Details
- 19 Dec 2005
- Research & Ideas
The Regional Slice of Your Global Strategy
largely autonomous national organizations presided over by a cadre of 1,500 elite expatriate managers who championed the country-oriented approach. But View Details
Keywords: by Pankaj Ghemawat
- 01 Sep 2003
- News
The Power of National Identity
He quoted from an interview with a member of the Lithuanian parliament who, eager to distance his country from its former association with Russia, steadfastly defined Europe as... View Details
- 26 Dec 2012
- Working Paper Summaries
Reinforcing Regulatory Regimes: How States, Civil Society, and Codes of Conduct Promote Adherence to Global Labor Standards
- Research Summary
The Role of IT in Firm Scope Choice: Diversification or Specialization?
The use of IT can have two, actually opposing, effects on product diversification depending on how technologies are used by the firm. On the one hand, some uses of IT can increase specialization because they allow customers to research and order products remotely,... View Details
- 2014
- Working Paper
Friends with Close Ties: Asset or Liability? Evidence from the Investment Decisions of Mutual Funds in China
By: Xinzi Gao, T.J. Wong, Lijun Xia and Gwen Yu
When fund managers have close ties to their investees, it can facilitate efficient information sharing but can also increase the possibility of favoritism. Using the investment choices of mutual funds in China, we test whether funds with close ties to their investees... View Details
Keywords: Social Ties; Conflict of Interests; Asset Management; Investment Portfolio; Networks; Financial Services Industry; China
Gao, Xinzi, T.J. Wong, Lijun Xia, and Gwen Yu. "Friends with Close Ties: Asset or Liability? Evidence from the Investment Decisions of Mutual Funds in China." Harvard Business School Working Paper, No. 14-086, March 2014.
- Web
A Manager's Guide to Leveraging Technology - Course Catalog
HBS Course Catalog A Manager's Guide to Leveraging Technology Course Number 1875 Senior Lecturer Michael Parzen Fall; Q1; 1.5 credits Information technology (IT) continues to revolutionize every aspect of... View Details
- 10 AM – 11 AM EDT, 26 Sep 2017
- Webinars: Trending@HBS
Resilience in the Face of Risk
The definition of risk agility hearkens the survival and risk-taking instincts of the entrepreneur while establishing an organizational imperative of collective survival and organizational resilience. Amid this uncertainty, remaining passively on the sidelines of the... View Details
- 11 Aug 2014
- HBS Case
The Business of Behavioral Economics
specializing in the burgeoning field of behavioral economics. "Standard economic theory suggests that as long as people understand the full consequences View Details