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Skydeck - Alumni

Award offer their take on the tricky topic of managing personal and professional responsibilities Fail Better Recipients of the 2023 Alumni Achievement Award describe when things didn't go according to plan—and how those painful experiences were ultimately a View Details

16 Oct 2023
HBS Case

Advancing Black Talent: From the Flight Ramp to 'Family-Sustaining' Careers at Delta

want from the airline.” The strategy also made good business sense because after all, Bastian told his managers and executives, “If you take care of your people, they take care of your customers.” In committing to the strategy for the... View Details

Keywords: by Lane Lambert; Air Transportation

20 Dec 2016
First Look

December 20, 2016

strengths and limitations of this method, and address two misconceptions about ABMs: reductionism and “you get out what you put in.” We also offer maxims for good and bad ABMs, give practical tips for beginner modelers, and include a list... View Details

Keywords: Carmen Nobel

24 Apr 2018
Op-Ed

Op-Ed: What Mark Zuckerberg Can Learn About Crisis Leadership from Starbucks

Starbucks CEO Kevin Johnson (left) meets with employees and community members in this file photo. (Photo courtesy Starbucks.) Johnson & Johnson CEO Jim Burke’s leadership during the 1982 Tylenol crisis is what we at Harvard Business School teach as the standard for... View Details

Keywords: by Bill George; Technology; Food & Beverage

02 Mar 2007
What Do You Think?

What Is the Government’s Role in US Health Care?

the problem. He has put his finger on the two main obstacles to major change in the current system, insurance company opposition and higher taxes. He suggests that insurance companies, who have acted in good faith to respond to incentives... View Details

Keywords: by Jim Heskett; Health

04 Oct 2010
Research & Ideas

Introverts: The Best Leaders for Proactive Employees

named interim White House chief of staff, replacing the extraverted Rahm Emanuel. Barely known outside of Washington circles, Rouse is a quiet politician who seems to eschew the public eye, preferring instead to hunker down and deal with... View Details

Keywords: by Carmen Nobel

05 Dec 2022
Research & Ideas

5 Companies Where Employees Move Up the Ladder Fast

assesses America’s 250 largest public companies as ranked by Fortune magazine. “All employers are not created equal in terms of the type of springboard they provide for advancement and that's something that workers and employment... View Details

Keywords: by Pamela Reynolds

16 Feb 2023
HBS Case

ESG Activists Met the Moment at ExxonMobil, But Did They Succeed?

The impact-investment hedge fund Engine No. 1 made a big splash in May 2021 when it managed to get three nominees elected to the ExxonMobil board of directors. It was an open effort to prod the oil giant toward renewable energy and test whether activist investing could... View Details

Keywords: by Lane Lambert; Financial Services

03 Mar 2003
Research & Ideas

Top Ten Legal Mistakes Made by Entrepreneurs

entrepreneur if the entrepreneur stumbles? Do they have good contacts in the industry? In trying to build alliances, do they know the big players? A no-name firm offering the highest valuation is often not the best source of equity. #5:... View Details

Keywords: by Staff

03 Mar 2023
Research & Ideas

When Showing Know-How Backfires for Women Managers

Sometimes, trying to prove yourself in one task takes away time from doing other important tasks. “Women experience the fear that people are going to think they’re not good at, competent in, or capable in their roles.” Especially women... View Details

Keywords: by Kara Baskin; Retail; Consumer Products

06 Jul 2023
News

Lessons from Major League Baseball's Game-Changing Innovations

So many of the changes that we've been talking about are really public and really obvious, right? But what are the behind the scenes changes that baseball is doing? CM: We do a lot of testing behind the scenes, both on consumer facing... View Details

16 Jun 2008
Research & Ideas

Seven Tips for Managing Price Increases

sticker shock? 1. Understand Your Customers. There are at least four ways in which customers can respond to higher gas prices: downgrade from premium to regular; take fewer trips by car, consolidate errands, switch to public... View Details

Keywords: by John Quelch

05 Jul 2012
What Do You Think?

Why Is Trust So Hard to Achieve in Management?

"Trust requires reciprocity." Mike Beer suggested that managers succeed by "inviting honest, collective and public conversations," in the process "making themselves vulnerable." Bob Lee added that "Trust... View Details

Keywords: by James Heskett

Web

Business History - Faculty & Research

conducted with business leaders in 34 countries in Africa, Asia, the Middle East, and Latin America. Selected interviewees needed at least three decades of experience in business, and they must be assessed as highly impactful. The CEM project was conceived from the... View Details

September 2019
Supplement

Keroche (B): Considering Entry into the Kenyan Beer Market

By: Ramon Casadesus-Masanell and Pippa Tubman Armerding

This case discusses the situation of the Kenyan alcoholic drinks producer Keroche in July 2004, when co-founder Tabitha Karanja was debating whether to enter the Kenyan beer market. Doing so would mean direct competition with the multinational EABL in an industry and... View Details

Keywords: Keroche; Alcohol; Alcoholic Drinks; Alcoholic Beverages; Beverages; Drinks; Wine Industry; Wine; Fortified Wine; Viena; Beer; Beer Market; Manufacturing; Production Capacity; Capacity; Growth; Regulated; Unregulated; Informal; Informal Market; Regulation; Illicit; Illegal; Substandard; Dangerous; Shutdown; Factory; Safe; Affordable; Low-income Consumers; Business Growth and Maturation; Business Startups; Production; Investment; Safety; Quality; Small Business; Family Business; Crime and Corruption; Customer Focus and Relationships; Decisions; Income; Demographics; Geographic Scope; Geographic Location; Goods and Commodities; Government Legislation; Growth and Development; Business History; Lawsuits and Litigation; Laws and Statutes; Lawfulness; Goals and Objectives; Consumer Behavior; Market Entry and Exit; Problems and Challenges; Social Issues; Poverty; Strategy; Competition; Entrepreneurship; Marketing; Manufacturing Industry; Food and Beverage Industry; Kenya; Nairobi; Africa

Citation

Purchase

16 Jul 2020
Research & Ideas

Restaurant Revolution: How the Industry Is Fighting to Stay Alive

producers who supply the industry. Equally hit are supply chain partners who move goods across the country. "It’s going to take some time to retool operating models to be able to succeed in this new environment.” Coming into 2020,... View Details

Keywords: by Michael S. Kaufman, Lena G. Goldberg, and Jill Avery; Food & Beverage

01 Mar 2024
News

Game On

It’s raining in Sarasota. And not a light sprinkle but a proper, Florida drenching, so the outdoor courts at the Pickleball Club’s Lakewood Ranch location are deserted. Inside is a different story. Most of the 12 courts are in play. With four people to a court, all... View Details

Keywords: Jen McFarland Flint; photographed by Edward Linsmier; Amusement, Gambling, and Recreation Industries; Arts, Entertainment

14 Mar 2023
In Practice

What Does the Failure of Silicon Valley Bank Say About the State of Finance?

exhaustion after several years of dealing with surprises ranging from shortages and runs on basic goods to the Fed’s limited ability to control or even forecast inflation. Something will also have to be said eventually about the... View Details

Keywords: by Dina Gerdeman; Financial Services; Banking

12 Sep 2023
What Do You Think?

Who Gets the Loudest Voice in DEI Decisions?

social, and governance issues at the heart of so-called “stakeholder capitalism.” Corporations that become too visible in support of stakeholder capitalism run the risk of losing public investors, such as pension funds in states in which... View Details