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  • January 2013
  • Case

Austal, Ltd. (A)

By: Willy C. Shih, Margaret Pierson and Dawn H. Lau
Austal, Ltd. was an Australian builder of high-speed passenger ferries. It had translated that expertise into a foothold in the defense market on the US Navy Littoral Combat Ship (LCS) program with an Alabama assembly facility. In January 2009 it had just completed... View Details
Keywords: Globalization; Global Markets; Economic Downturn; Design And Manufacturing; Preservation Of Capabilities; Shipbuilding; Global Footprint; Military Contracts; Geographic Location; Global Strategy; Globalized Markets and Industries; Job Cuts and Outsourcing; Growth and Development Strategy; Business Strategy; Corporate Strategy; Ship Transportation; Transportation Industry; Australia; United States; Alabama; Philippines
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  • February 2015 (Revised May 2015)
  • Supplement

Nokia's Bridge Program: Outcome and Results (B)

By: Sandra J. Sucher and Susan J. Winterberg
Nokia's leaders reflect on the Bridge program, lessons learned during its implementation, and the business benefits it brought to the company. Nokia's Bridge program resulted in 60% of employees knowing their next step the day they exited the firm. It also helped... View Details
Keywords: Layoffs; Plant Closure; Outplacement; Shared Value; Business or Company Management; Job Cuts and Outsourcing; Restructuring; Employee Relationship Management; Telecommunications Industry
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  • 02 Nov 2010
  • News

In Defense of Manufacturing

Keywords: Professor Gary Pisano; Manufacturing
  • 01 Mar 2018
  • News

Money (Actually) Can Buy Happiness

mindset to make you more strategic or more efficient with your time—but there’s not much research on that yet. Recently, we studied how people could spend their discretionary income to promote happiness: What would happen if you spent your money to have more time, by... View Details
Keywords: April White
  • 26 May 2009
  • Research & Ideas

Improving Market Research in a Recession

the do-it-yourself approach rather than outsourcing to a market research firm is attractive in a cost-cutting era, but you risk getting no more than what you pay for. The opinions of convenience sample of an enthusiastic online brand... View Details
Keywords: by John Quelch
  • 31 Aug 2017
  • Blog Post

Why I Spent This Summer Coding

would it cost to build/change/scale this? - is a frequent question in startup land (elsewhere too) where recruitment targets are typically behind schedule. In my case, I saw two main options to building a MVP (minimum viable product): outsource, or DIY. Sure, View Details
Keywords: Technology
  • April 2004 (Revised July 2007)
  • Case

OfficeTiger

By: Joseph B. Lassiter III and Johanna Regine Naunton Blaxall
OfficeTiger was founded in late 1999 with an innovative approach to global outsourcing. The company's employees, located primarily in India, provided services for corporations, investment banks, and professional services firms throughout the United States, Europe, and... View Details
Keywords: Mergers and Acquisitions; Globalized Markets and Industries; Job Cuts and Outsourcing; Growth and Development Strategy; Service Operations; India
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  • 28 Oct 2013
  • Research & Ideas

Responsible Leadership in an Unforgiving World

brands, forever on the lookout for new opportunities; home life has become an act of managing supply chains, outsourcing housecleaning, childcare, and even grocery shopping to others; and churches market themselves like fast food... View Details
Keywords: by Michael Blanding
  • 11 May 2020
  • Op-Ed

Immigration Policies Threaten American Competitiveness

being recruited by Moderna and Inovio (or J&J and GlaxoSmithKline) as it would have to a software code tester working at an outsourcing company. “While we may temporarily close borders as we fight COVID-19, business must articulate... View Details
Keywords: by William R. Kerr
  • 16 Jul 2012
  • Research & Ideas

Book Excerpt: ‘The Strategist’

Editor's Note: Back in the day, crafting and owning the company strategy was at the forefront of a business leader's priorities. Over the years, though, more and more, the responsibility has tended to be outsourced to consultants armed... View Details
Keywords: by Cynthia A. Montgomery
  • 01 Jun 2016
  • News

Case Study: On the Table

logistics can be outsourced to a global company like DHL. Mexico has a cost advantage, so it can naturally be a production center. —Ali al Shihabi (MBA 1985) Consider researching how Indian furniture startups and food companies are... View Details
  • 01 Jun 2004
  • News

Massport, Back on Course

outsourcing for businesses. The Massachusetts Port Authority operates Logan International Airport, two regional airports in the Boston area, the Port of Boston, and the Tobin Memorial Bridge, which connects downtown with the northern... View Details
Keywords: Roger Thompson; Massport; Transit and Ground Passenger Transportation; Transportation
  • 04 Aug 2009
  • First Look

First Look: August 4

outsourcing and movement of labor, with its social welfare offerings. Reforms implemented during the past two decades drove down unemployment, promoted new company formation, and put the country at or near the top of international polls... View Details
Keywords: Martha Lagace
  • 25 Aug 2022
  • News

Action Plan: Fired Up

morning one of Traeger’s big rigs was set on fire in the parking lot, apparently in protest of his decision to outsource shipping to UPS. “The culture was so toxic, I knew it would ruin me and everyone I brought into it,” he says. Andrus... View Details
Keywords: Deborah Blagg; company culture; barbecue; entertaining; food; marketing; brand
  • 01 Dec 2000
  • News

Everything Old Is New Again: The History of Technological Frontiers

pioneers have moved out there, claimed the loot, and put a stake in the ground, then they want property rights," Spar observed. "They don't want to be sitting out there with shotguns; they want to be running their business or mining their gold." At that juncture, View Details
Keywords: Laura Singleton; Microsoft; News, Library, Internet, and Other Services; Information; Broadcasting (except Internet); Information
  • October 2013
  • Case

Rhythm & Blues

By: Willy Shih
The bankruptcy filing of Rhythm & Hues, who received an Oscar for the arresting visual effects in Life of Pi, raised questions about the challenges faced by the firms like it as well as the broader post-production industry. The rapid pace of technology certainly... View Details
Keywords: Post-production; Visual Effects; Digital; Entertainment; Animation Entertainment; Film Entertainment; Television Entertainment; Theater Entertainment; Job Cuts and Outsourcing; Information Technology; Internet and the Web; Applications and Software; Information Infrastructure; Motion Pictures and Video Industry; Los Angeles
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  • 17 Apr 2017
  • HBS Case

This Turkish Debt Collector Is Customer-friendly

of both their consumers and regulators. “Usually, with debt collection, the object is to dial for dollars—collect as much as you can in the first phone call, and then outsource the work to the legal system,” says Campbell, whose research... View Details
Keywords: by Michael Blanding; Financial Services
  • July–August 2023
  • Article

Case Study: How Should a Start-Up Cut Its Burn Rate?

By: Nitin Nohria, Katie Josephson, Sophia Wronsky and Elizabeth Rha
Tyler Smith, the founder and CEO of the enterprise software firm Puck.io, is facing a hard decision. Just three months earlier the company laid off 20% of its employees to reduce its burn rate amid growing economic uncertainty and a suddenly unattractive funding... View Details
Keywords: Employees; Job Cuts and Outsourcing; Governing and Advisory Boards; Business and Shareholder Relations; Business or Company Management; Business Startups
Related
  • 17 Sep 2013
  • First Look

First Look: September 17

  Publications September 2013 Management Science Diasporas and Outsourcing: Evidence from oDesk and India By: Ghani, Ejaz, William R. Kerr, and Christopher Stanton Abstract—This study examines the role of the Indian diaspora in the View Details
Keywords: Sean Silverthorne
  • 05 Jun 2012
  • First Look

First Look: June 5

than they had expected with higher-than-anticipated costs, a monopolistic distribution network, strong competitors, a weak partner ecosystem, and a market that was unresponsive to tariff cuts. In early 2012, a year and a half later, the company has View Details
Keywords: Sean Silverthorne