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- All HBS Web (854)
- Faculty Publications (212)
- 08 Feb 2023
- Op-Ed
Building an Inclusive Workplace? Prepare to Shield It from Economic Fears
Following the murder of George Floyd in 2020, business leaders vowed to change organizational culture to increase diversity and inclusion. Some companies established more robust employee affinity groups, others diversified the voices on...
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by Hise O. Gibson and Nicole Gilmore
- 26 Nov 2001
- Research & Ideas
How Toyota Turns Workers Into Problem Solvers
American Big Three and many other auto companies had done major benchmarking studies, and they and other companies had tried to implement their own forms of the Toyota Production System. There is the Ford Production System, the Chrysler...
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- 11 Jan 2022
- Research & Ideas
Feeling Seen: What to Say When Your Employees Are Not OK
verbally recognizing how employees feel, particularly when they are sad, upset, or angry, helps coworkers form a much deeper connection. The team’s paper, Emotional Acknowledgement: How Verbalizing Others’ Emotions Fosters Interpersonal...
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by Pamela Reynolds
- Person Page
AOM Ethno PDW 2009-2014
AOM PDW 2014: Being There/Being Them: Entry, Exit, and In-Between in Organization Ethnography
Co-Organizers: Michel Anteby, Harvard; Curtis K. Chan, Harvard; Julia DiBenigno,... View Details
- 30 Mar 2003
- Research & Ideas
The Future of IT Consulting
What is the key to their success? A: In our working paper, we state that more than 50 percent of today's capital budgeting expenditures involve computing in one form or another. As a result of the pervasiveness of IT, literally all...
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- February 2008 (Revised May 2008)
- Case
Lincoln Financial Group (A)
Lincoln Financial Group (LFG) reorganizes its business in order to improve customer intimacy. However, to implement the strategy, they need to effect significant changes in the skills of their salespeople. This case series straddles human resource management, corporate...
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Competency and Skills;
Customer Relationship Management;
Training;
Selection and Staffing;
Organizational Change and Adaptation;
Performance Evaluation;
Sales;
Corporate Strategy
Godes, David B., and David Lane. "Lincoln Financial Group (A)." Harvard Business School Case 508-028, February 2008. (Revised May 2008.)
- 22 Nov 2016
- First Look
November 22, 2016
overweighting its representative types, which we formally define to be the types that occur more frequently in that group than in a baseline reference group. Stereotypes formed in this way contain a "kernel of truth": they are rooted in...
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Sean Silverthorne
- 02 Mar 2009
- Research & Ideas
When Goal Setting Goes Bad
Bad "side effects" produced by goal-setting programs include a rise in unethical behavior, over-focus on one area while neglecting other parts of the business, distorted risk preferences, corrosion of organizational culture, and reduced...
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by Sean Silverthorne
- 19 Mar 2012
- HBS Case
HBS Cases: Overcoming the Stress of ‘Englishnization’
their true selves through humor and discussions in English at the same level they were able to in French. Neeley's forthcoming Organizational Dynamics article, "The (Un)Hidden Turmoil of Language in Global Organizations,"...
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by Kim Girard
- 01 Dec 2019
- News
Remix
Colleen Ammerman, director of the Gender Initiative at HBS. And yet it hasn’t been thoroughly studied in the context of organizational behavior and social psychology. But with more scholars investigating the View Details
- 03 Dec 2020
- Research & Ideas
Cut Payroll Costs with Transparency, Fairness, and Compassion
significant upfront costs in the form of severance. Pay cuts can be temporary or permanent. The challenge with salary cuts is that your best people, the ones with the most work options, may choose to leave the firm. A study of an inbound...
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by Boris Groysberg and Sarah Abbott
- 09 Nov 2010
- First Look
First Look: November 9, 2010
positioning of its mixed bag of brands. After launching an economy and an upscale brand, it dithered over the launch of its upper upscale and luxury brands. The case illustrates the marketing and organizational challenges of a hybrid...
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Sean Silverthorne
- 01 Mar 2024
- News
Alumni and Faculty Books and Podcasts
pervasive and least-understood fail point that threatens to kneecap even the best-laid scaling plan: organizational friction. Bier reveals why organizational frictions take hold as you grow and how they slow...
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- 28 Jan 2020
- Book
Advanced Leadership Requires More Than Outside-The-Box Thinking
great organizations; it is aimed at tackling messy, recalcitrant problems that surround teams and organizations. The kinds of problems that leaders don’t fully control but that can get in the way of business as usual. And the kinds of problems that urgently need...
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by Sean Silverthorne
- 12 Oct 2011
- First Look
First Look: October 12
2011) Abstract Organizational culture-the shared assumptions, values, and behaviors that determine "how we do things around here"-can be measured and shaped. In organizations with large numbers of customer-facing employees, it...
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Sean Silverthorne
- 16 May 2005
- Research & Ideas
Nonprofit Networking: The New Way to Grow
always lead to the benefits the organizations had anticipated. For example, many organizations anticipated that fundraising would be easier once they were larger. In fact, fundraising did not necessarily become easier with organizational...
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by Martha Lagace
- 31 May 2011
- First Look
First Look: May 31
mathematical models has turned the negotiated order of organizational activities, which necessarily include particularistic elements, into abstract generalizations that favor quantifiable variables. This paper offers another logic, a...
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Sean Silverthorne
- 02 Oct 2012
- First Look
First Look: October 2
areas. Our results suggest that matching between scientists may be subject to considerable frictions-even among those in relatively close geographic proximity and in the same organizational system. At the same time, even a brief and...
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Sean Silverthorne
- 15 Jun 2009
- Research & Ideas
GM: What Went Wrong and What’s Next
centers into more nimble operations that can sustain its renewed brands far into the 21st Century. Nancy F. Koehn, James E. Robison Professor Of Business Administration: General Motors was formed in 1908, the same year Henry Ford brought...
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- 30 Mar 2020
- Research & Ideas
The New Rules for Remote Work: Pandemic Edition
Layoffs with Compassion (Harvard Business Review) Organizational Responses to COVID-19 and Climate Change: A Conversation with Rebecca Henderson (Environmental Insights) COVID-19 Business Impact Center (Harvard Business School) Read...
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by Dina Gerdeman