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  • All HBS Web  (667)
    • People  (4)
    • News  (161)
    • Research  (378)
    • Events  (4)
    • Multimedia  (9)
  • Faculty Publications  (340)

Show Results For

  • All HBS Web  (667)
    • People  (4)
    • News  (161)
    • Research  (378)
    • Events  (4)
    • Multimedia  (9)
  • Faculty Publications  (340)
← Page 22 of 667 Results →
  • 11 Dec 2014
  • News

Fashion's Retail Revolution

Dressing by Number Dressing by Number Ivy Ross Creating the Shopping Experience of the Future Creating the Shopping Experience of the Future Today, though, the case studies are on a multitude of fashion businesses—“fast fashion” chain ZARA, “pretail” View Details
Keywords: April White; fashion; Leather and Allied Product Manufacturing; Manufacturing; Finance
  • May–June 2023
  • Article

Need for Speed: The Impact of In-Process Delays on Customer Behavior in Online Retail

By: Santiago Gallino, Nil Karacaoglu and Antonio Moreno
The impact of delays has been widely studied in various offline services. The focus of this study is online services, and we explore the impact of in-process delays—measured by website speed—on customer behavior. We leverage novel retail and website speed data to... View Details
Keywords: Online Retail; Quasi-experiments; Abandonment; Synthetic Control; E-commerce; Internet and the Web; Consumer Behavior; Policy; Retail Industry
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Gallino, Santiago, Nil Karacaoglu, and Antonio Moreno. "Need for Speed: The Impact of In-Process Delays on Customer Behavior in Online Retail." Operations Research 71, no. 3 (May–June 2023): 876–894.
  • March–April 2020
  • Article

Pricing Policies that Protect your Brand

By: Ayelet Israeli and Eugene F. Zelek Jr.
When customers seek out online deals, it seems like a win for everybody: Brands, retailers, dealers, and distributors sell more goods, and buyers get a bargain. What's not to like? Here's the problem: Lured by rock-bottom online prices, customers often end up dealing... View Details
Keywords: Price; Policy; Brands and Branding; E-commerce
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Israeli, Ayelet, and Eugene F. Zelek Jr. "Pricing Policies that Protect your Brand." Harvard Business Review 98, no. 2 (March–April 2020): 76–83.
  • 2024
  • Working Paper

Digital Platforms 2.0: Learnings, Opportunities, and Challenges

By: Shrabastee Banerjee, Ishita Chakraborty, Hana Choi, Hannes Datta, Remi Daviet, Chiara Farronato, Minkyung Kim, Anja Lambrecht, Puneet Manchanda, Aniko Oery, Ananya Sen, Marshall W Van Alstyne, Prasad Vana, Kenneth C Wilbur, Xu Zhang and Bobby Zhou
Platform-based digital ecosystems form the backbone of our interactions with the Internet. Over the past decade, digital ecosystems have witnessed significant growth, both in terms of industry footprint and academic research. Yet, the challenges associated with their... View Details
Keywords: Digital Platforms; Technology Adoption; E-commerce; Market Design
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Banerjee, Shrabastee, Ishita Chakraborty, Hana Choi, Hannes Datta, Remi Daviet, Chiara Farronato, Minkyung Kim, Anja Lambrecht, Puneet Manchanda, Aniko Oery, Ananya Sen, Marshall W Van Alstyne, Prasad Vana, Kenneth C Wilbur, Xu Zhang, and Bobby Zhou. "Digital Platforms 2.0: Learnings, Opportunities, and Challenges." Working Paper, June 2024.
  • August 2014
  • Case

Rent the Runway (Abridged)

By: Thomas R. Eisenmann, Brent Goldfarb and David A. Kirsch
Two months after a successful launch In November 2009, the cofounders of Rent the Runway (RTR), a website that rented designer dresses, are debating whether to grow their startup at a measured pace and focus on improving operational effectiveness, or raise a new round... View Details
Keywords: Lean Startup; Electronic Commerce; Fashion; Expansion; Business Startups; Growth and Development Strategy; E-commerce; Fashion Industry
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Eisenmann, Thomas R., Brent Goldfarb, and David A. Kirsch. "Rent the Runway (Abridged)." Harvard Business School Case 815-055, August 2014.
  • April 2013 (Revised June 2018)
  • Teaching Note

Amazon, Apple, Facebook, and Google 2018

By: John Deighton and Leora Kornfeld
Keywords: Amazon; Apple; Facebook; Google; Online Platforms; Marketing; E-commerce; Digital Platforms; Digital Marketing
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Deighton, John, and Leora Kornfeld. "Amazon, Apple, Facebook, and Google 2018." Harvard Business School Teaching Note 513-100, April 2013. (Revised June 2018.)
  • Profile

Cynthia Samanian

Why was earning your MBA at HBS important to you? There were many reasons why I knew HBS was the right fit for me, both in the classroom and in my career. First, I was thrilled to experience the unique and engaging classroom dynamic offered through the HBS case method.... View Details
Keywords: Entrepreneurship; Technology
  • 24 Apr 2014
  • News

An engine of innovation in public education

inner-city school in New York City, before HBS. After receiving dual graduate degrees at Harvard, Leschly sold Exchange.com, the e-commerce site he created, to Amazon. Years later, he returned to HBS to teach a course he developed,... View Details

    Melody Koh

    building and leading teams across Product Management, Product Design, and Data Science. Previously, Melody was a Product Manager at Fab.com and the founder/CEO of a seed-funded wine subscription e-commerce service. Prior to her operating... View Details
    • Web

    Middle East & North Africa - Global Activities 2020

    MBA to gain the business skills he needed to further his artistic and entrepreneurial interests, including the launch of his fashion e-commerce company, Darza. View Details
    • 01 Oct 2000
    • News

    Timothy G. Brier: The Price is Right

    predicted that his expertise in the business of flight would one day take him beyond the stratosphere and into cyberspace, and to an important role in the e-commerce revolution. After working in nearly every facet of the airline industry... View Details
    Keywords: James E. Aisner
    • 01 Dec 2000
    • News

    Latin America's Decade

    still wary of Mexico in the wake of a series of economic crises. In addition, he notes, "We now must compete against Internet companies for capital as e-commerce firms attract investors seeking high returns. But I think as our country... View Details
    Keywords: Garry Emmons and Julia Hanna; Latin America; research; infrastructure; Hospitality; Securities, Commodities, and Other Financial Investments; Finance; Management, Scientific, and Technical Consulting Services; Professional Services
    • 01 Dec 2017
    • News

    2017 in Real Estate: A Local Business Goes Global

    we need less office space; e-commerce will mean we will need less retail space and new kinds of industrial buildings. Autonomous vehicles—if the ethical, legal, and technical issues can be resolved—may reduce the need for roads and... View Details
    Keywords: Real Estate
    • 19 Dec 2016
    • Blog Post

    The Making of An Internship: Impact

    into production in 2017. Lily Wu, who joined The Whitney Museum of American Art, was instrumental in prioritizing the resources and initiatives needed to fully execute the museum’s three-year strategic plan. Ahmed Eldemerdash developed two products for Cimpress... View Details
    Keywords: All Industries
    • 01 Jun 2000
    • News

    HBS Business Plan Contestants Pin Their Hopes on the Internet

    e-commerce solutions for the laboratory supply market; CitySoft, which builds Web sites and intranet applications and recruits and hires employees from underrepresented urban areas; and ZEFER Corp., an Internet consulting firm. The... View Details
    • 06 Dec 2021
    • News

    Action Plan: Whole Sale

    of Walmart’s beauty business. Balbale was a vice president at the Vitamin Shoppe in the mid-2010s when he saw Amazon and startup e-tailers moving into the wellness category. The competition inspired him to transition into the e-commerce... View Details
    Keywords: April White; ecommerce; bricks and mortar; marketing; beauty
    • 2024
    • Case

    EPCorp: What Story Does the Data Tell?

    By: Jacob M. Cook
    In EPCorp: What Story Does the Data Tell?, the Quick Case begins with Shivani Bahl researching problems with her company's website so that she can begin to analyze which option would help EPCorp most: selling all its products on Amazon or improving its own data... View Details
    Keywords: Distribution Channels; E-commerce; Analytics and Data Science; Decision Making
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    Cook, Jacob M. "EPCorp: What Story Does the Data Tell?" Harvard Business Publishing Case, 2024.
    • 25 Apr 2014
    • News

    Harnessing for-profit strategies for social good

    on social and environmental returns, in addition to financial returns." It became a blueprint for her career. Seegull was vice president of business development at Novica, an e-commerce company connecting artisans in developing countries... View Details
    • February 2021 (Revised February 2021)
    • Background Note

    eGrocery and the Role of Data for CPG Firms

    By: Ayelet Israeli, Fedor (Ted) Lisitsyn and Mark A. Irwin
    This notes provides information about the eGrocery industry and how traditional CPG companies handle this channel and potential data. It is recommended to use together with a series of exercises entitled: "E-Commerce Analytics for CPG Firms (A), (B), and (C)." View Details
    Keywords: Data; Data Analysis; Data Analytics; Data Sharing; CPG; Consumer Packaged Goods (CPG); Delivery Planning; Customer Lifetime Value; Online Channel; Retail; Retail Analytics; Retailing Industry; Ecommerce; Grocery; Optimization; Analytics and Data Science; Analysis; Customer Value and Value Chain; Marketing Channels; E-commerce; Retail Industry; Consumer Products Industry; United States
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    Israeli, Ayelet, Fedor (Ted) Lisitsyn, and Mark A. Irwin. "eGrocery and the Role of Data for CPG Firms." Harvard Business School Background Note 521-077, February 2021. (Revised February 2021.)
    • June 2020 (Revised August 2020)
    • Case

    Majid Al Futtaim Retail Geographic Expansion: Brick or Click?

    By: Juan Alcácer and Alpana Thapar
    This case illustrates the challenges that retailers face when they aggressively pursue geographical growth by expanding both their physical store network and their online presence. It features Majid Al Futtaim (MAF) Retail, a franchisee of Carrefour hypermarkets in the... View Details
    Keywords: Stores; Ecommerce; Strategy; Expansion; Geographic Location; Decision Making; Internet and the Web; Digital Transformation; E-commerce; Retail Industry; Middle East
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    Alcácer, Juan, and Alpana Thapar. "Majid Al Futtaim Retail Geographic Expansion: Brick or Click?" Harvard Business School Case 720-482, June 2020. (Revised August 2020.)
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