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Show Results For
- All HBS Web
(665)
- People (4)
- News (161)
- Research (378)
- Events (4)
- Multimedia (9)
- Faculty Publications (338)
- Career Coach
Celia Chen
internship requiring Visa sponsorship or international student on Visa. To book an appointment, please send Celia an email. Work Experience: McKinsey, Amazon (senior product manager, MBA internship), Markai (entrepreneurship-through-acquisition & cross-border View Details
- May 2021 (Revised February 2025)
- Teaching Note
Zara: An Integrated Store and Online Model (A) and (B)
By: Antonio Moreno and Anibha Singh
Teaching Note for HBS Case Nos. 620-073 and 620-074. View Details
Keywords: Stores; Integration; Operations; Business Model; Strategy; E-commerce; Retail Industry; Fashion Industry; Europe
- Profile
Evelyne White
Bookalokal is a social dining platform that launched in Brussels in 2012. The initial concept: Connect travelers with locals through home-cooked, gourmet meals in people's homes. Prospective diners search through Bookalokal's online database of hosts, choose a favorite... View Details
- 01 Oct 2000
- News
New and Improved
shaped and honed the class. We've selected eight classmates whose professional expertise ranges from Girl Scout cookies to e-commerce and whose stories suggest the diverse endeavors of the class as a whole. While "older and wiser" is an... View Details
- Article
Innovations in Retail Operations: Thirty Years of Lessons from Production and Operations Management
By: Marshall Fisher and Ananth Raman
We review papers published in Production and Operations Management (POM) during its thirty-year history that deal with retail operations issues with an empirical approach. The papers span a range of issues, from traditional ones like forecasting and inventory... View Details
Keywords: RFID; Innovation and Invention; Technology Adoption; Operations; E-commerce; Strategy; Retail Industry
Fisher, Marshall, and Ananth Raman. "Innovations in Retail Operations: Thirty Years of Lessons from Production and Operations Management." Special Issue on The 30th Anniversary Issue of Production and Operations Management edited by Subodha Kumar and Christopher S. Tang. Production and Operations Management 31, no. 12 (December 1, 2022): 4452–4461.
- 01 Sep 2003
- News
Jeanne Jackson
strengths. “During the go-go Internet years, there was pressure at Gap and Wal-Mart to treat the online operation as a separate business,” she recalls. “What we learned is that our e-commerce function needed to be an extension of what we... View Details
Matt Higgins
landed on the Wall Street Journal bestseller list. Higgins serves as an Executive Fellow at the Harvard Business School, co-teaching the SIP “Moving Beyond Direct-to-Consumer”. Matt can provide advice and support on: building and scaling startups View Details
- 01 Oct 2000
- News
Linda B. Kanner: All in the Family
healthy perspective during her recent initiation into the topsy-turvy world of start-ups, as cofounder of Boston-based edu.com. "If I was able to get through HBS under those circumstances, I figured I could handle anything," Kanner remarks. Kanner describes her plunge... View Details
Keywords: Julia Hanna
- Profile
Tiffany Niver
Why was earning an MBA at HBS important to you? I went to a liberal arts college and felt I needed to round out my skills and obtain specific areas of knowledge in business. I also believe that the MBA is an important credential, particularly for women, and foresee it... View Details
- 25 Aug 2022
- News
Hair Today
extensions market. Today, Upgrade is an e-commerce site where customers can create a customized wig at an average cost of $500; it also has a brick-and-mortar location in Houston’s Third Ward, where Winters was raised by her grandmother.... View Details
- 2024
- Case
EPCorp: Convincing the C-Suite
By: Jacob M. Cook
In EPCorp: Convincing the C-Suite, Shivani Bahl is attempting to sell EPCorp's CEO, Debbie Sullivan, on her ideas for not only a new website upgrade but also a more expansive vision on how data and Generative AI can be used to grow the company. Debbie is understandably... View Details
Cook, Jacob M. "EPCorp: Convincing the C-Suite." Harvard Business Publishing Case, 2024. (Quick Case.)
- June 2016
- Teaching Note
Relating to Peapod
By: Jill Avery and Susan Fournier
This case concerns the topics of relationship marketing, customer acquisition and retention, brand loyalty, service failure and recovery, new product introduction, and the use of consumer ethnography to study consumer behavior. Specifically, the case explores the... View Details
- Web
Paul Baier | Baker Library
logistical challenges of building an online service proved overwhelming, the company refocused on selling software solutions developed for the online business. Excara.com then launched in 2000 as a software company offering e-commerce... View Details
- May 2021 (Revised August 2021)
- Supplement
Zara: An Integrated Store and Online Model (A) and (B)
By: Antonio Moreno and Anibha Singh
- December 2019
- Article
The Impact of Increasing Search Frictions on Online Shopping Behavior: Evidence from a Field Experiment
By: Donald Ngwe, Kris J. Ferreira and Thales Teixeira
Many online stores are designed such that shoppers can easily access any available discounted products. We propose that deliberately increasing search frictions by placing small obstacles to locating discounted items can improve online retailers’ margins and even... View Details
Keywords: Online Retailing; Friction; Effor; Search Costs; Price Discrimination; Marketing; Consumer Behavior; Strategy; Price; E-commerce; Retail Industry; Fashion Industry
Ngwe, Donald, Kris J. Ferreira, and Thales Teixeira. "The Impact of Increasing Search Frictions on Online Shopping Behavior: Evidence from a Field Experiment." Journal of Marketing Research (JMR) 56, no. 6 (December 2019): 944–959.
- June 2015
- Teaching Note
Quincy Apparel
By: Thomas R. Eisenmann and Lisa C. Mazzanti
- 10 Dec 2015
- News
The Most Powerful Woman in Chinese Entertainment
the “biggest entertainment company in the world”: “What kind of value can Alibaba offer to your Hollywood partners?” “I went to talk to all of the studios, and the first thing everyone wonders is what an e-commerce company can actually do... View Details
- 23 May 2019
- News
Marla Beck, MBA/MPA 1998
intended to build an e-commerce platform, but she changed course and invested in bricks and mortar when she saw a need for customer-friendly neighborhood stores. The pivot offered a personalized shopping experience that relied on a cadre... View Details
Keywords: Susan Young
- Article
Integration of Online and Offline Channels in Retail: The Impact of Sharing Reliable Inventory Availability Information
By: Santiago Gallino and Antonio Moreno
Using a proprietary data set, we analyze the impact of the implementation of a “buy-online, pick-up-in-store” (BOPS) project. The implementation of this project is associated with a reduction in online sales and an increase in store sales and traffic. These results can... View Details
Keywords: Retail Operations; Inventory Availability; Empirical Operations Management; Business Analytics; Online Retail; Ecommerce; Operations; Management; Distribution Channels; Consumer Behavior; E-commerce; Retail Industry
Gallino, Santiago, and Antonio Moreno. "Integration of Online and Offline Channels in Retail: The Impact of Sharing Reliable Inventory Availability Information." Management Science 60, no. 6 (June 2014): 1434–1451. (Finalist of Management Science Best Paper award in Operations Management.)
- 24 Apr 2014
- News
Creating connections among consumers
allow anonymous reviews, and we invest significant resources, both human and technological, in our accountability process.” Hicks enjoys helping consumers take care of business by being able to connect not only to the best-reviewed local companies, but to great service... View Details