Publications

June 1995
Case

Northern Telecom and Netas (B): Transferring Technology to Central Asia

By: Rosabeth M. Kanter, Kalman D. Applbaum and Pamela A. Yatsko

In the early 1990s, the Turkish telecommunications firm, Netas, established joint ventures in Azerbaijan and Kazakhstan as miniature replications of Netas's own experience on the receiving end of technology transfer with Netas's 51% owner, Northern Telecom. This case... View Details

Keywords: Joint Ventures; Mobile and Wireless Technology; Change Management; Transition; Developing Countries and Economies; Organizational Change and Adaptation; Learning; Technology Adoption; Telecommunications Industry; Turkey; Kazakhstan; Azerbaijan

Educators

July 10, 2024
Article

Designing a Successful Reskilling Program

By: Jorge Tamayo, Leila Doumi, Sagar Goel, Orsolya Kovács-Ondrejkovic and Raffaella Sadun

In this article, written as a follow up to the award-winning “Reskilling in the Age of AI”, the authors report the results of a reskilling survey that they conducted with chief human resource officers from approximately 1,200 organizations in the U.S., along with... View Details

Keywords: Competency and Skills; Training; Organizational Change and Adaptation; Employees

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June 2006
Case

Riding with the Blackhorse (A)

By: John R. Wells, Sean Hazlett and Niladri Mukhopadhyay

Colonel Moore reflects on his command of the 11th Armored Cavalry Regiment and its preparation of the United States Army for 21st century adversaries. During his command, Colonel Moore had transformed the regiment from a unit focused on providing conventional... View Details

Keywords: Transformation; Competency and Skills; Training; Strategic Planning; Adaptation; Alignment; Public Administration Industry; United States

Educators

Article

When Talk Is "Free": The Effect of Tariff Structure on Usage Under Two- and Three-Part Tariffs

By: Eva Ascarza, Anja Lambrecht and Naufel Vilcassim

In many service industries, firms introduce three-part tariffs to replace or complement existing two-part tariffs. In contrast with two-part tariffs, three-part tariffs offer allowances, or “free” units of the service. Behavioral research suggests that the attributes... View Details

Keywords: Pricing; Nonlinear Pricing; Discrete/continuous Choice Model; Three-part Tariffs; Free Products; Price; Consumer Behavior; Analysis; Learning; Risk and Uncertainty

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2016
Working Paper

The Impact of Supplier Inventory Service Level on Retailer Demand

By: Nathan Craig, Nicole DeHoratius and Ananth Raman

To set inventory service levels, suppliers must understand how changes in inventory service level affect demand. We build on prior research, which uses analytical models and laboratory experiments to study the impact of a supplier's service level on demand from... View Details

Keywords: Customer Satisfaction; Forecasting and Prediction; Learning; Consumer Behavior; Service Delivery; Performance Expectations; Apparel and Accessories Industry; Service Industry

SSRN

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15 Feb 2011
First Look

First Look: Feb. 15

Practices of Trade: Jurisdictional Disputes in the U.S. Commerce in Cadavers Author:Michel Anteby Publication:Administrative Science Quarterly 55, no. 4 (2010) Abstract This study examines the U.S. commerce... View Details

Keywords: Sean Silverthorne

Profile

March Bishop

self-discovery. HBS has been an essential time for reflection. Because of this time for reflection and exploration, I gained the confidence and opportunities to experiment. What are you most looking forward to in your career? Making a... View Details

Keywords: Services; Retail

01 Oct 2013
First Look

First Look: October 1

education outcomes in the district from which the legislator is elected. We find no evidence of religious favoritism: Muslim children do not benefit more from Muslim political representation than children... View Details

Keywords: Sean Silverthorne

08 Jun 2011
Lessons from the Classroom

Twenty-first Century Skill: Trading Carbon Credits

Cap and trade has become an increasingly popular mechanism used by governments to induce green behavior among corporate polluters, with news emerging almost daily. Just recently New Jersey Governor Chris Christie withdrew his state from the Regional Greenhouse Gas... View Details

Keywords: by Julia Hanna; Energy; Utilities

May 2004 (Revised June 2004)
Case

Brief Biographical Note on P. Roy Vagelos

By: Nitin Nohria and Bridget Gurtler

Provides background biographical information on P. Roy Vagelos, chief executive officer of Merck Pharmaceuticals. Teaching Purpose: To chart the development of a leader in the pharmaceutical industry. View Details

Keywords: Biography; Teaching; Leadership Development; Mission and Purpose; Personal Development and Career; Ethics; Pharmaceutical Industry

September 2024
Case

Topaz: Navigating Governance, Legacy, and Change

By: Christina R. Wing and Carla Larangeira

Since its founding in 2011, the Garza Sada brothers and their father positioned Topaz among leading family offices in Monterrey, Mexico, with several assets under management. Topaz aspired to have a transformative impact across multiple Mexican industries. An industry... View Details

Keywords: Business Conglomerates; Family Business; Governance; Governing and Advisory Boards; Managerial Roles; Management Succession; Family Ownership; Education Industry; Education Industry; Education Industry; Education Industry; Latin America; Mexico

Educators

07 Mar 2017
First Look

First Look at New Research, March 7

metrics. Unfortunately, the effects of different types of coupling are somewhat hard to distinguish. Download working paper: https://www.hbs.edu/faculty/Pages/item.aspx?num=52349 Bureaucratic Norms and State Capacity in India: Implementing... View Details

Keywords: Sean Silverthorne

30 Sep 2015
News

The Power of Service

explains Reilly, who cofounded City Year in Boston in 1988 with Harvard friends Michael Brown (HLS 1988), Alan Khazei (HLS 1987), and Neil Silverston (HBS 1987). At the quarter-century mark, the nonprofit... View Details

June 2019
Article

Learning to Become a Taste Expert

By: Kathryn A. Latour and John A. Deighton

Evidence suggests that consumers seek to become more expert about hedonic products to enhance their enjoyment of future consumption occasions. Current approaches to becoming expert center on cultivating an analytic mindset. In the present research the authors explore... View Details

Keywords: Learning; Experience and Expertise; Analysis; Perception

2007
Working Paper

Deferred Acceptance Algorithms: History, Theory, Practice, and Open Questions

By: Alvin E. Roth

The deferred acceptance algorithm proposed by Gale and Shapley (1962) has had a profound influence on market design, both directly, by being adapted into practical matching mechanisms, and, indirectly, by raising new theoretical questions. Deferred acceptance... View Details

Keywords: Education; Marketplace Matching; Market Design; Mathematical Methods; Theory; Practice

February 2014
Article

Learning by Supplying

By: Juan Alcacer and Joanne Oxley

Learning processes lie at the heart of our understanding of how firms build capabilities to generate and sustain competitive advantage: learning by doing, learning by exporting, learning from competitors, users, and alliance partners. In this paper we focus attention... View Details

Keywords: Competitive Advantage; Organizations; Learning

31 Jul 2020
Blog Post

Building a DTC Brand Through COVID

is buying clothes - I didn’t need an HBS education to teach me that. Despite all the questioning and concerned are-you-sure-you-want-to-do-this looks from family, I took the plunge into the unknown world of entrepreneurship. My Vision... View Details

Dr. Manu Chandaria

Keywords: Steel and Aluminum

March 1, 2021
Article

Transitioning to Clean Energy Transportation Services: Life-cycle Cost Analysis for Vehicle Fleets

By: Stephen Comello, Gunther Glenk and Stefan Reichelstein

Comprehensive global decarbonization requires that transportation services cease to rely on fossil fuels for power generation. This paper develops a generic, time-driven life-cycle cost model for mobility services to address two closely related questions central to the... View Details