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  • 2022
  • Chapter

Lessons Learned from Support to Business during COVID-19

By: Gabriel Chodorow-Reich, Benjamin Iverson and Adi Sunderam
The authors survey the new federal subsidies and loans provided to businesses in the first year of the pandemic—including the Paycheck Protection Program (PPP), the Economic Injury Disaster Loan (EIDL) program, and aid targeted at specific industries such as airlines... View Details
Keywords: COVID-19 Pandemic; Small Business; Government Legislation; Policy
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  • November 2009 (Revised March 2013)
  • Case

Miles Everson at PricewaterhouseCoopers

By: Robert G. Eccles and David Lane
Miles Everson, a partner at PricewaterhouseCoopers (PwC), is the Global Engagement Partner (GEP) for a large U.S. financial institution and about to take over this role for a much larger global financial institution. The GEP role is a critical one at PwC. GEPs have... View Details
Keywords: Experience and Expertise; Customer Relationship Management; Globalized Firms and Management; Managerial Roles; Consulting Industry
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  • 2009
  • Working Paper

Capitalizing On Innovation: The Case of Japan

By: Robert Dujarric and Andrei Hagiu

Japan's industrial landscape is characterized by hierarchical forms of industry organization, which are increasingly inadequate in modern sectors, where innovation relies on platforms and horizontal ecosystems of firms producing complementary products. Using three... View Details

Keywords: Globalized Markets and Industries; Government Legislation; Innovation and Invention; Industry Structures; Horizontal Integration; Vertical Integration; Manufacturing Industry; Japan
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  • February 2008 (Revised December 2011)
  • Case

Weber Shandwick: The Client Relationship Leader Program

By: Robert G. Eccles and Kerry Herman
In 2002 Weber Shandwick, a leading global public relations agency, instituted a Client Relationship Leader (CRL) Program for its top 32 global accounts. The purpose of the program is to ensure that all of the firm's resources across geographies, practice areas, and... View Details
Keywords: Blogs; Competency and Skills; Customer Relationship Management; Organizational Change and Adaptation; Organizational Design; Social and Collaborative Networks; Competitive Advantage; Public Relations Industry
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  • 30 Mar 2012
  • HBS Seminar

Matthew W. Emmens, Executive Chairman,Vertex Pharmaceuticals

  • 12 Jul 2004
  • Research & Ideas

Enron’s Lessons for Managers

said. They used "turbo incentives" but turbo incentives also require turbo controls. The innovation they sparked at the beginning was real, but it flew out of their hands. As amateurs, Salter said, "they unknowingly released forces and became subject to... View Details
Keywords: by Martha Lagace
  • 12 Mar 2014
  • Lessons from the Classroom

Managing the Family Business: Firing the CEO

Successful family CEOs often have the values, vision, passion for the business and abilities to build loyalty with key owners, customers, suppliers, and the employees that make them the right leaders of their companies, even if they lack... View Details
  • 01 Dec 2015
  • Blog Post

What is the HBS FIELD Program?

foundations for working in and leading teams. There are various exercises surrounding communication, negotiation, team launches, emotional intelligence and self-awareness. The various forums set us all up for success in the remaining... View Details
  • 11 Jul 2019
  • Blog Post

Meet the MBA Class of 2020

Google, Facebook, Asian Institute of Management, Procter & Gamble HBS ACTIVITIES Digital Initiative Student Advisory Board Enrico Ferrari “REAL SUCCESS COMES FROM EMPOWERING OTHERS. I AM NO ONE ON MY OWN.” HOME REGION Carpi, Italy... View Details
  • Blog

What Black Executives Really Want

imposter syndrome—feelings of inadequacy that persist despite evident success. These individuals feel chronic self-doubt and a sense of inadequacy that overrode any feelings of success or external proof of their competence. When these... View Details
  • Blog

Celebrating 100 Years of the HBS Case Method

was a one-page narrative about a management challenge facing leaders at the General Shoe Company. The case proved to be a very successful teaching tool, and many more cases followed. Today, the case method is just as relevant as it was... View Details
  • 05 Sep 2018
  • Research & Ideas

The Hidden Benefit of Giving Back to Open Source Software

interacts with outside its boundaries, whether that’s open source software or the community or the environment, can start to have big implications for the competitive advantage and the success of the firm.” Do open source benefits scale?... View Details
Keywords: by Kristen Senz; Computer
  • 09 Sep 2015
  • Research & Ideas

Leadership Lessons of the Great Recession: Options for Economic Downturns

continued success once the downturn ends.” As business leaders begin planning for the coming year in the midst of all the market turmoil and uncertainty, this is one lesson it might pay to remember. View Details
Keywords: by Sandra Sucher & Susan Winterberg; Aerospace; Electronics
  • 13 Sep 2010
  • Research & Ideas

The Consumer Appeal of Underdog Branding

examples: Avis's classic slogan "we're number 2" emphasized that it was playing second fiddle to a giant in the rental car business. Oprah Winfrey's success is largely attributable to her ability to construct a repeating... View Details
Keywords: by Martha Lagace
  • Web

Power and Influence for Positive Impact | HBS Online

made available to participants in Module 3 of the course. Upon successful completion of the ISE, you will receive a report that provides insight into your influence style. What materials will I have access to after completing Power and... View Details
  • 29 Mar 2013
  • Working Paper Summaries

Entrepreneurs, Firms, and Global Wealth since 1850

Keywords: by Geoffrey G. Jones
  • 13 Jan 2012
  • Working Paper Summaries

Intermediaries for the IP Market

Keywords: by Andrei Hagiu & David Yoffie
  • Research Summary

Non-Financial Incentives

My research shows how firms combine many facets of internal governance to motivate managers. A perspective that underlies much of my research is that managers are not motivated by financial rewards alone: “it’s not just about the... View Details

  • Research Summary

My research draws upon social and cultural theories to address three important topics in marketing: branding strategy, organizing to deliver creative content, and cultural consumer behavior:

1)Branding Strategy: How are iconic brands built?

I have... View Details

  • 2023
  • Article

Evidence from the First Shared Medical Appointments (SMAs) Randomised Controlled Trial in India: SMAs Increase the Satisfaction, Knowledge, and Medication Compliance of Patients with Glaucoma

By: Nazlı Sönmez, Kavitha Srinivasan, Rengaraj Venkatesh, Ryan W. Buell and Kamalini Ramdas
In Shared Medical Appointments (SMAs), patients with similar conditions meet the physician together and each receives one-on-one attention. SMAs can improve outcomes and physician productivity. Yet privacy concerns have stymied adoption. In physician-deprived nations,... View Details
Keywords: Health Care and Treatment; Customer Satisfaction; Outcome or Result; India
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