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  • 06 Sep 2004
  • Research & Ideas

The Innovator’s Battle Plan

cramming? Managers tend to adopt innovations in ways that make sense to their businesses. They know the markets their companies serve. Those markets appear large and measurable. The companies have... View Details
Keywords: by Clayton M. Christensen, Scott D. Anthony & Erik A. Roth
  • 08 Sep 2015
  • Research & Ideas

Knowledge Transfer: You Can't Learn Surgery By Watching

reports on job duties, companies can create narrative simulations that are more interactive, allowing employees to debrief with managers about what they did right and wrong. (Myers notes that Harvard... View Details
Keywords: by Michael Blanding; Health
  • 16 Feb 2010
  • Research & Ideas

The Outside-In Approach to Customer Service

reconfigured its internal units around customers and markets. Q: Obviously, this process involves substantial changes in the way companies do business. What can executives and... View Details
Keywords: by Sarah Jane Gilbert; Consumer Products
  • 24 Jul 2012
  • First Look

First Look: July 24

know how to reap value from the KR, which ironically improves with increasing access to other sources of knowledge. Implications for both team effectiveness and knowledge management research are offered. We... View Details
Keywords: Sean Silverthorne
  • 02 Apr 2021
  • Research & Ideas

Salary Negotiations: A Catch-22 for Women

affect negotiation outcomes. Putting guardrails on negotiations Some companies, such as Reddit, have eliminated salary negotiations from the hiring process in an effort to quash gender bias and pay gaps, but... View Details
Keywords: by Kristen Senz
  • 16 Mar 2010
  • First Look

First Look: March 16

Managing such a firm in the era of globalization posed enormous challenges. The book covers the company's strategies and provides compelling evidence of its decision making, marketing, brand management,... View Details
Keywords: Martha Lagace
  • Blog

Inside the Learning: The Impact of a Personal Case

participants' personal cases are chosen for presentation and discussion with the larger AMP group. The Personal Case exemplifies one of HBS Executive Education's fundamental goals: actionable learning. The View Details
  • 04 Mar 2024
  • Research & Ideas

Want to Make Diversity Stick? Break the Cycle of Sameness

predecessors,” says Chang, who coauthored the study with Erika Kirgios of the University of Chicago’s Booth School of Business. The findings were recently published in the journal Management Science. The departing leader’s identity... View Details
Keywords: by Michael Blanding
  • Program

OPM Renew

Summary Whether you attended the Owner/President Management (OPM) program at Harvard Business School last year or many years ago, the excitement of learning and growing at HBS—and collaborating View Details
  • November 2010 (Revised January 2011)
  • Case

Computerized Provider Order Entry at Emory Healthcare

By: Richard G. Hamermesh, F. Warren McFarlan, Mark Keil, Andrew Katz, Michael Morgan and David LaBorde
The Computerized Provider Order Entry at Emory Healthcare case presents one hospital system's efforts to implement computerized provider order entry (CPOE) across all of its hospitals and the challenges they faced in doing so. Issues such as standardization of care,... View Details
Keywords: Health Care and Treatment; Information Management; Management Systems; Standards; Service Delivery; Business Processes; Organizational Change and Adaptation; Projects; Information Technology; Applications and Software; Health Industry
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  • Web

Health Care - Faculty & Research

focuses on how management principles and best practices from other industries can be applied; how the process of innovation can be improved; how... View Details
  • January 2007 (Revised January 2010)
  • Case

Tom Muccio: Negotiating the P&G Relationship with Wal-Mart (A)

By: James K. Sebenius and Ellen Knebel
Describes the retailer-supplier negotiations of Tom Muccio, one of the earlier Proctor & Gamble (P&G) employees to be based in Bentonville, Arkansas, in negotiating the early operational components of the supplier-retailer partnership between P&G and Wal-Mart in the... View Details
Keywords: Negotiation Process; Supply Chain Management; Partners and Partnerships; Conflict and Resolution; Bentonville
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  • June 2022 (Revised March 2024)
  • Case

Netflix's Culture: Binge or Cringe?

By: Hubert Joly, Leonard A. Schlesinger, James Barnett and Stacy Straaberg
In May 2022, streaming entertainment company Netflix lost customers for the first time in more than 10 years. Once a first mover in the streaming landscape, Netflix was facing competition from Amazon Prime Video, Disney+, HBO Max, and others. A key component of... View Details
Keywords: Compensation and Benefits; Employees; Recruitment; Resignation and Termination; Retention; Selection and Staffing; Innovation and Management; Innovation Strategy; Leadership Style; Business or Company Management; Management Style; Media; Business Processes; Organizational Culture; Organizational Structure; Performance Expectations; Performance Productivity; Creativity; Business Strategy; Entertainment and Recreation Industry; Entertainment and Recreation Industry; Entertainment and Recreation Industry; Entertainment and Recreation Industry; North America; California; Canada; Europe; Middle East; Africa; Asia; Latin America
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  • 02 Jun 2022
  • Research & Ideas

Blissful Thinking: When It Comes to Finding Happiness, 'Your Dreams Are Liars'

better leaders, and the practical steps to kicking an addiction to success. Dan Morrell: There’s been increasing academic interest in the topic of happiness in recent years. We’ve seen it at HBS with the... View Details
Keywords: by Dan Morrell
  • 05 May 2022
  • HBS Case

College Degrees: The Job Requirement Companies Seek, but Don't Really Need

platforms and programs to test the skills of applicants for various jobs, rather than spending time checking applicants’ college credentials and grade point averages, according to the case study. For... View Details
Keywords: by Jay Fitzgerald
  • 13 Nov 2017
  • Blog Post

5 Worries I Had about Applying to HBS

considering getting an MBA and worried about similar issues, I hope you will find this post helpful.  Here were my major concerns:  1. I wasn’t interesting enough I studied Electrical Engineering at the University of Lagos, then spent... View Details
  • 12 Feb 2007
  • Working Paper Summaries

Adding Bricks to Clicks: The Effects of Store Openings on Sales through Direct Channels

Keywords: by Jill Avery, Mary Caravella, John Deighton & Thomas Steenburgh; Retail
  • Web

Executive Education | Social Enterprise | Harvard Business School

two. These personal and professional connections have been invaluable." Strategic Perspectives in Nonprofit Management Carolyn Miles President & CEO | Save the Children "You absolutely need to have that... View Details
  • December 2013 (Revised May 2021)
  • Case

Paul Levy: Confronting a 'Corporate Campaign' (A)

By: James K. Sebenius
Hospital CEO Paul Levy confronts an SEIU unionization drive via a "corporate campaign" aimed at undercutting the hospital's relationships with key internal and external constituencies. Having shepherded one of Boston's top teaching hospitals much of the way through a... View Details
Keywords: Dispute Resolution; Corporate Campaign; Negotiating Campaign; Bargaining; Health Care; Hospitals; Unions; Health Care and Treatment; Negotiation; Strategy; Negotiation Process; Labor Unions; Health Industry; Boston
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  • 28 Sep 2011
  • Research & Ideas

The Profit Power of Corporate Culture

Corporate culture is often thought of as a hard-to-define, or soft concept in management circles. Soft not in the sense that it isn't important—most CEOs will tell you that their ability to inculcate values View Details
Keywords: by Sean Silverthorne