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Show Results For
- All HBS Web
(15,682)
- People (73)
- News (4,565)
- Research (7,662)
- Events (98)
- Multimedia (128)
- Faculty Publications (4,276)
- April 1998
- Case
Jim Lyons and GenRad
Lyons, currently CEO of Harry Gray Associates, a consulting and investment firm, had just been approached by an executive recruiter representing GenRad, a 78-year-old electronics company headquartered in Concord, MA. The company, which manufactured integrated software... View Details
Keywords: Technology; Management Succession; Personal Development and Career; Consulting Industry; Massachusetts
Zschau, Ed, and Matt Verlinden. "Jim Lyons and GenRad." Harvard Business School Case 698-095, April 1998.
- 03 Oct 2023
- What Do You Think?
Do Leaders Learn More From Success or Failure?
counterintuitive—that the best performing teams report the most errors. It led her to conclude that teams in which members know they will not be penalized for errors report more errors, learn more, and are... View Details
Keywords: by James Heskett
- January 24, 2025
- Article
Behaviorally Designed Training Leads to More Diverse Hiring
By: Cansin Arslan, Edward H. Chang, Siri Chilazi, Iris Bohnet and Oliver P. Hauser
Many organizations have shown interest in increasing the diversity of their workforces for various reasons. Collectively, they have spent millions of dollars and countless employee hours on diversity training. Yet, there is little empirical evidence that such training... View Details
Keywords: Training; Diversity; Selection and Staffing; Behavior; Outcome or Result; Organizational Change and Adaptation
Arslan, Cansin, Edward H. Chang, Siri Chilazi, Iris Bohnet, and Oliver P. Hauser. "Behaviorally Designed Training Leads to More Diverse Hiring." Science 387, no. 6732 (January 24, 2025): 364–366.
- Article
Emotional Acknowledgment: How Verbalizing Others' Emotions Fosters Interpersonal Trust
By: Alisa Yu, Justin M. Berg and Julian Zlatev
People often respond to others’ emotions using verbal acknowledgment (e.g., “You seem upset”). Yet, little is known about the relational benefits and risks of acknowledging others’ emotions in the workplace. We draw upon Costly Signaling Theory to posit how emotional... View Details
Keywords: Emotion; Costly Signaling; Interpersonal Trust; Emotional Valence; Interpersonal Relationships; Empathic Accuracy; Emotions; Relationships; Trust; Interpersonal Communication
Yu, Alisa, Justin M. Berg, and Julian Zlatev. "Emotional Acknowledgment: How Verbalizing Others' Emotions Fosters Interpersonal Trust." Organizational Behavior and Human Decision Processes 164 (May 2021): 116–135.
- Article
The Tipping Point of Animacy: How, When, and Where We Perceive Life in a Face
By: Christine E. Looser and Thalia Wheatley
Faces capture humans' attention; yet, beyond aesthetic appreciation, it is presumably not the face itself that interests people but the mind behind it. Minds think, feel, and act in ways that have direct consequences for well-being, but despite their importance, how... View Details
Looser, Christine E., and Thalia Wheatley. "The Tipping Point of Animacy: How, When, and Where We Perceive Life in a Face." Psychological Science 21, no. 12 (December 2010).
- December 2011
- Article
How Do Acquirers Retain Successful Target CEOs? The Role of Governance
By: Julie Wulf and Harbir Singh
The resource-based view argues that acquisitions can build competitive advantage partially through retention of valuable human capital of the target firm. However, making commitments to retain and motivate successful top managers is a challenge when contracts are not... View Details
Keywords: Capital; Mergers and Acquisitions; Acquisition; Equity; Management Analysis, Tools, and Techniques; Contracts; Performance; Governance; Legal Services Industry
Wulf, Julie, and Harbir Singh. "How Do Acquirers Retain Successful Target CEOs? The Role of Governance." Management Science 57, no. 12 (December 2011): 2101–2114.
- 29 Jul 2020
- Blog Post
To New Beginnings: Reflecting on Transitioning Careers and Starting a Family while at HBS
She hopes this blog post will represent for woman considering business school and motherhood that the two are not mutually exclusive. Decision Time After serving for seven... View Details
- 2016
- Working Paper
The Empirical Economics of Online Attention
By: Andre Boik, Shane Greenstein and Jeffrey Prince
In several markets, firms compete not for consumer expenditure but instead for consumer attention. We model and characterize how households allocate their scarce attention in arguably the largest market for attention: the Internet. Our characterization of household... View Details
Keywords: Internet and the Web; Competition; Behavior; Resource Allocation; Household; Cognition and Thinking
Boik, Andre, Shane Greenstein, and Jeffrey Prince. "The Empirical Economics of Online Attention." NBER Working Paper Series, No. 22427, July 2016.
- 07 Nov 2016
- HBS Seminar
Vishal Gaur, Johnson, Cornell University
- 16 Feb 2010
- Research & Ideas
The Outside-In Approach to Customer Service
would not have risen to what is now, a $2.5-billion-a-year industry, without a revolutionary shift to outside-in thinking that allowed companies such as Fresh Express to realize that busy consumers wanted companies to make the whole salad... View Details
- 24 Sep 2014
- Op-Ed
The Climate Needs Aggressive CEO Leadership
Corporations are facing great uncertainty. For the world to avoid the worst impacts of climate change, the United States eventually will have to put a price on carbon dioxide emissions, as has been done by Europe, parts of Canada, and California. To plan for the... View Details
- 21 Mar 2018
- Research & Ideas
Why Artificial Intelligence Isn't a Sure Thing to Increase Productivity
using them can’t use the technology correctly. “AI tools might be good at predictions, but, if they are not used properly, there is no value in investing in such tools,” Choudhury says. Choudhury aims to fill that gap with a new working... View Details
- September 2016
- Case
Hotel Vertu: Analyzing the Opportunity in the Boutique Hotel Industry
By: Howard H. Stevenson and Michael J. Roberts DBA
Two soon-to-be MBA graduates are considering a business opportunity in the boutique hotel industry. Having found a seemingly attractive property in Savannah, Georgia, Yvonne D'Arcy and Elisabeth Whiting face questions about career issues, planning, financing, and the... View Details
Stevenson, Howard H., and Michael J. Roberts DBA. "Hotel Vertu: Analyzing the Opportunity in the Boutique Hotel Industry." Harvard Business School Brief Case 917-501, September 2016.
- 20 Jan 2014
- Research & Ideas
Language Wars Divide Global Companies
simmering beneath the surface, as Harvard Business School Associate Professor Tsedal Neeley's research demonstrates. "It's volcanic, waiting for something to ignite it, and then it explodes—and this is what we see in these global... View Details
Keywords: by Kim Girard
- 06 Oct 2020
- Sharpening Your Skills
18 Tips Managers Can Use to Lead Through COVID's Rising Waters
and assessing performance. This is a period of continuous learning. The lessons may be unchosen and unwanted, but they can be leveraged to guide future actions. It is important not to let them go to waste. Firms should ideally emerge from... View Details
Keywords: by Sean Silverthorne
- 09 Sep 2009
- First Look
First Look: September 9
hospital, we find support for our hypotheses. Our findings suggest that frontline workers' participation in problem solving is motivated by some inherent characteristics of the problems as well as by particular management practices.... View Details
Keywords: Martha Lagace
- 09 Sep 2013
- News
5 Tips To Create A Positive First Impression
- 2010
- Working Paper
Beyond Agency Theory: The Hidden and Heretofore Inaccessible Power of Integrity (PDF file of Keynote Slides)
By: Michael C. Jensen and Werner Erhard
There is far too much concern today about the conflicts of interest between people; for example, conflicts of interest between agents and owners—historically a favorite topic of Jensen—and not enough attention paid to the damage caused by an individual's conflict of... View Details
- Research Summary
Cost Management and Management Control Systems in Hospitals
By: V.G. Narayanan
Hospitals tend not to have very good cost accounting and control systems. More broadly, there is enormous opportunity for managing costs and aligning incentives in the health care industry. I am studying how cost accounting methods can be used to... View Details