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  • November 1990 (Revised February 1991)
  • Case

L. William Seidman and the Resolution Trust Corp.

By: Richard H.K. Vietor
Keywords: Business and Government Relations; Organizational Design; Public Administration Industry; Financial Services Industry
Related
  • November 1990 (Revised February 1991)
  • Supplement

L. William Seidman and the Resolution Trust Corp., Supplement

By: Richard H.K. Vietor
Related
  • November–December 1990
  • Article

The Power of Product Integrity

By: K. B. Clark and T. Fujimoto
Keywords: Trust; Product
Related
  • March 1990 (Revised March 1990)
  • Supplement

Chase Manhattan Bank (I): Luxembourg Unit Trusts

By: Benson P. Shapiro
Keywords: Banking Industry
Related
  • 1986
  • Chapter

U.K. Conglomerates: A View of Hanson Trust

By: Michael E. Porter
Keywords: Business Conglomerates; United Kingdom
Related
  • August 1985 (Revised July 1991)
  • Case

Bankers Trust New York Corp.

By: Dwight B. Crane and Robert G. Eccles Jr.
Keywords: Banking Industry; New York (state, US)
Related
  • January 1982
  • Case

Metro Bank and Trust Co.

By: Dwight B. Crane
Keywords: Banks and Banking; Banking Industry
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  • December 1975
  • Case

St. Joseph Bank & Trust Co.

By: Stephen A. Greyser and John A. Quelch
Keywords: Banks and Banking; Banking Industry
Related
  • Research Summary

A Hippocratic Oath for Management

By: Nitin Nohria

The conduct of doctors is guided by the Hippocratic Oath, which provides a normative framework that shapes their identity and orientation towards society.  In light of the diminished public trust in business managers, is it time for management to embrace its... View Details

  • Research Summary

Business Leaders and Corporate Responsibility

By: Thomas R. Piper
Thomas R. Piper is trying to establish an appropriate sense of ethics and corporate responsibility for future business leaders. Earlier research provided compelling evidence that many future leaders seriously doubt that their interpersonal ethics can be brought into... View Details
  • Research Summary

Governance of Interorganizational Exchange

By: Ranjay Gulati
In a series of papers, I examine the antecedents and consequences of governance choices in exchange relations. Using data from the automotive industry, a coauthor and I have examined the dynamics associated with the social and contractual structure of sourcing... View Details
  • Forthcoming
  • Book

Inside an Academic Scandal: A Story of Trust and Betrayal

By: Max Bazerman
Related
  • Teaching Interest

Interpretability and Explainability in Machine Learning

By: Himabindu Lakkaraju

As machine learning models are increasingly being employed to aid decision makers in high-stakes settings such as healthcare and criminal justice, it is important to ensure that the decision makers correctly understand and consequent trust the functionality of these... View Details

  • 2023
  • Chapter

Market Design Under Weak Institutions

By: Benjamin N. Roth
As market designers begin to address economic inequality, we will necessarily also begin to engage marginalized populations who have so far not been served well by the markets in which they participate. We will need new market designs for participants who may not... View Details
Keywords: Market Design; Equality and Inequality; Trust; Emerging Markets
Related
  • Forthcoming
  • Article

Mitigating the Negative Effects of Customer Anxiety Through Access to Human Contact

By: Michelle A. Kinch and Ryan W. Buell
Prior research in social psychology has shown that when people feel anxious, they seek advice from others. However, companies that operate in high-anxiety settings (like financial services, health care, and education) are increasingly deploying self-service... View Details
Keywords: Anxiety; Self-service; Empirical Operations; Behavioral Operations; Communication Technology; Behavior; Customer Focus and Relationships; Trust; Satisfaction; Financial Services Industry
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  • Research Summary

Moral Muscle

By: Sandra J. Sucher

Can we get better at moral decision making? How is the capacity to exercise moral leadership developed? One answer to these questions is the notion of “moral muscle,” which is a combination of moral awareness (the ability to recognize situations that can be... View Details

Keywords: Moral Sensibility; Ethics; Decision Making
  • Research Summary

Overview

By: Alison Wood Brooks
Professor Brooks studies the psychology of conversation and emotion—topics at the intersection of how people think, feel, and interact. From pitching ideas to seeking advice, from asking questions to giving compliments, from talking about (or hiding) our feelings and... View Details
Keywords: Anxiety; Emotion; Emotion Regulation; Reappraisal; Negotiation; Trust; Performance
  • Research Summary

Overview

By: Rebecca M. Henderson
My work focuses on two tightly related topics. I explore why purpose or mission driven firms might be significantly more productive and creative than their more conventional rivals, focusing particularly on the role of trust in building path dependent relational... View Details
  • Research Summary

Overview

By: Aiyesha Dey
Professor Dey’s research explores governance and agency conflicts, board structure, governance regulation and corporate behavior, ownership structure, and the relation between executives’ characteristics and corporate behavior. In analyzing corporate governance... View Details
  • Research Summary

Renovating Democratic Capitalism

By: Malcolm S. Salter

This in-process work focuses on how best to address the declining public trust and confidence in democratic capitalism, which many citizens consider to be a cornerstone of our national ideology and identity? While the answer to this question is not entirely clear, I... View Details

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