Publications

Publications

Filter Results: (924) Arrow Down
Filter Results: (924) Arrow Down Arrow Up

Show Results For

Show Results For

← Page 21 of 924 Results →
  • November 2015 (Revised February 2016)
  • Case

Allianz Turkey: Focus on the Customer (A)

By: W. Earl Sasser and Gamze Yucaoglu
At the age of 39, Solmaz Altın took over the helm at Allianz Turkey. Solmaz quickly realized that, although the insurance market was thinly penetrated in Turkey, the company was operating in a very competitive environment with pressure on prices and, hence, cost... View Details
Keywords: Service Excellence; Customer Experience; Customer Service; Emerging Market; Customer Focus; Net Promoter Score; Customer Relationship Management; Competition; Leading Change; Service Operations; Emerging Markets; Customer Satisfaction; Insurance Industry; Turkey
Related
  • Web

Questioning, Listening & Responding - Christensen Center for Teaching & Learning

discovery and learning. Questions for Class Discussions provides examples of questions found to be particularly effective in each of four major categories: starting a discussion segment, following-up during a discussion-in-progress, transitioning from one View Details
  • Web

Key Concepts - Institute For Strategy And Competitiveness

condition. In primary and preventative care, value is created for segments of the population with similar needs. Ultimately, the medical condition becomes the unit of value creation and the focus of measurement in a value-based delivery... View Details
  • Article

The Consumer Financial Protection Bureau: Financial Regulation for the Twenty-First Century

By: Leonard J. Kennedy, Patricia A. McCoy and Ethan S. Bernstein
After existing regulatory systems failed to prevent the recent financial crisis, Congress passed the Dodd-Frank Wall Street Reform and Consumer Protection Act, a sweeping reform designed to alleviate the crisis and prevent its recurrence. Out of this Act, the Consumer... View Details
Keywords: Consumer Financial Protection Bureau; Dodd-Frank; CFPB; Financial Crisis; Reform; New Agency; Market-based Approach; Evidence-based Analysis; Innovative Technologies And Transparency Policies; BEST Practices; Government and Politics; Government Administration; Finance; Financial History; Law; Markets; Organizations; Organizational Design; Business and Government Relations; Balance and Stability; Strategy; Financial Services Industry; Banking Industry; United States
Related
  • Research Summary

Clinical Trials as a setting for Health Policy and Management Research

The clinical trial marketplace is in flux. A decade ago, pharmaceutical firms almost exclusively conducted the study of their novel drug compounds within major academic medical centers. But today, industry-sponsored clinical trials are increasingly using community... View Details
  • Web

Hidden Workers, Untapped Talent - Managing the Future of Work

Report Hidden Workers: Part-Time Potential By: Joseph B. Fuller, Manjari Raman, & Francis Hintermann 13 MAR 2023 Part-time workers constitute a substantial segment of America’s hidden workers. They would like to work more but... View Details
  • Web

Technology & Innovation - Faculty & Research

segments and creating a staggering array of business opportunities and threats. The digitization of tasks and processes has become essential to competition. General Electric, for example, was at risk of losing many of its top customers to... View Details
  • 15 May 2015
  • Research & Ideas

Kids Benefit From Having a Working Mom

what was being modeled for sons was the idea that you share the work at home," McGinn says. Women spent about the same amount of time caring for family members, regardless of whether their moms worked outside the home. However, "When we View Details
Keywords: by Carmen Nobel
  • Web

Measure Outcomes & Cost for Every Patient - Institute For Strategy And Competitiveness

medical condition or segment of a primary care population. Outcomes for a condition are always multidimensional and include what matters to clinicians and patients – patient reported outcomes form an essential component. The outcomes... View Details
  • 16 Apr 2009
  • Working Paper Summaries

Gray Markets and Multinational Transfer Pricing

Keywords: by Romana L. Autrey & Francesco Bova
  • Research Summary

Simultaneous Distinction, Democratization and Omnivorism Effects: A Longitudinal Analysis of Dynamic Symbolic Boundaries in Counterfeit Consumption Networks

Sociologists have long examined the interactive relationship between social structure, taste and power.  This literature has overwhelmingly fallen into three, ostensibly competing, theoretical “camps”: Distinction, where high-status consumers use... View Details
  • Web

Entrepreneurship - Faculty & Research

service—a segment largely overlooked by other platforms. As the company grew, it expanded into the mass market and developed a network of subsidiaries to support its core focus on food delivery. The most prominent of these was Logi, its... View Details
  • 09 Nov 2023
  • News

A Third Act for Ron Shaich (MBA 1978)

Shaich continues to be involved in the fast casual segment as a lead investor in Tatte, Life Alive, and Cava. For Shaich, it comes down to doing the work he loves, a subject he touches on in his new book, Know What Matters: Lessons from a... View Details
  • 21 Oct 2022
  • Research & Ideas

People Trust Business, But Expect CEOs to Drive Social Change

Public trust in business remains relatively unshaken amid economic turbulence and a lingering pandemic, even as faith in the media and government falters, but leaders could do more to address social issues, a new global opinion survey shows. However, not everyone... View Details
Keywords: by Scott Van Voorhis
  • 23 Aug 2011
  • First Look

First Look: August 23

  PublicationsChallenges to Business in the Twenty-First Century Authors:Gerald Rosenfeld, Jay W. Lorsch, and Rakesh Khurana, eds. Publication:Cambridge, Mass.: American Academy of Arts and Sciences, 2011 An abstract is unavailable at this time. Book:... View Details
Keywords: Sean Silverthorne
  • July 2023
  • Case

Crocs: Using Community-Centric Marketing to Make Ugly Iconic

By: Ayelet Israeli and Anne V. Wilson
In 2022, the Crocs Classic Clog was the best-selling item of clothing on Amazon, the brand was one of the fastest growing brands in the U.S., and global net revenue had increased to approximately $3.6 billion. By most accounts, Crocs had become the “it” shoe. Crocs... View Details
Keywords: Brands and Branding; Product Development; Growth and Development; Customer Value and Value Chain; Digital Marketing; Digital Strategy; Segmentation; Advertising; Consumer Products Industry; Apparel and Accessories Industry; United States
Related
  • Web

Topics - HBS Working Knowledge

Uncertainty (36) SWOT Analysis (5) Safety (13) Salesforce Management (18) Sales (30) Satisfaction (11) Saving (5) Science-Based Business (7) Science (237) Search Technology (22) Segmentation (1) Selection and Staffing (10) Service... View Details
  • Teaching Interest

Doing Business in Africa

By: John D. Macomber

This course introduces frameworks and models for smart and focused investing and operations across sectors, nations, industries, and time frames in Africa.   Students will learn tools and skills to help navigate the business landscape of Africa in terms of selection... View Details

Keywords: Africa
  • 16 Feb 2010
  • Research & Ideas

The Outside-In Approach to Customer Service

Amazon, last decade Best Buy began with a comprehensive segmentation of its customers. As part of this initiative, the company realized that although 55 percent of its customers were women, most of these women did not enjoy their shopping... View Details
Keywords: by Sarah Jane Gilbert; Consumer Products
  • Web

Business History - Faculty & Research

disruption. The case describes how the minimills initially were limited to products at the low-end of the market for which the technology was good enough, but then as processes steadily improved, these firms were able to address more valuable View Details