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(1,080)
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Show Results For
- All HBS Web
(1,080)
- People (2)
- News (233)
- Research (679)
- Events (6)
- Multimedia (13)
- Faculty Publications (324)
- March 2018
- Article
In Pursuit of Enhanced Customer Retention Management: Review, Key Issues, and Future Directions
By: Eva Ascarza, Scott A. Neslin, Oded Netzer, Zachery Anderson, Peter S. Fader, Sunil Gupta, Bruce Hardie, Aurelie Lemmens, Barak Libai, David T. Neal, Foster Provost and Rom Schrift
In today’s turbulent business environment, customer retention presents a significant challenge for many service companies. Academics have generated a large body of research that addresses part of that challenge—with a particular focus on predicting customer churn.... View Details
Ascarza, Eva, Scott A. Neslin, Oded Netzer, Zachery Anderson, Peter S. Fader, Sunil Gupta, Bruce Hardie, Aurelie Lemmens, Barak Libai, David T. Neal, Foster Provost, and Rom Schrift. "In Pursuit of Enhanced Customer Retention Management: Review, Key Issues, and Future Directions." Special Issue on 2016 Choice Symposium. Customer Needs and Solutions 5, nos. 1-2 (March 2018): 65–81.
- Web
Program Requirements - Doctoral
new areas. Dissertation Health Policy Research Seminar: To monitor and encourage progress on dissertations, all candidates in their third- year or above are required to attend this weekly seminar. Dissertation Proposal Exam: Before June... View Details
- 06 Jul 2016
- Research & Ideas
The Truth About Authentic Leaders
recent salvo comes from Wharton’s Adam Grant, who wrote in the June 5 New York Times, “’Be yourself’ is actually terrible advice Nobody wants to see your true self.” "Authentic leaders monitor their words and behaviors carefully to... View Details
Keywords: by Bill George
- 20 Jun 2005
- Research & Ideas
Creating a Positive Professional Image
and change your image. Employ appropriate traditional and social identity-based impression management strategies. Pay attention to the balancing act—build credibility while maintaining authenticity. Manage the effort you invest in the process. View Details
Keywords: by Mallory Stark
- 16 May 2023
- HBS Case
How KKR Got More by Giving Ownership to the Factory Floor: ‘My Kids Are Going to College!’
it is so easy to track the productivity of employees,” Rouen says. “One manager can monitor the activity of 30 people but cannot easily motivate all 30.” Do you have authentic executive support? Managers have to change the playbook by... View Details
Keywords: by Avery Forman
- Web
Podcast - Business & Environment
environmental practices and policies. Fred joined us to talk about MethaneSAT, EDF’s new satellite that was recently launched to monitor emissions of methane, a potent greenhouse gas, from oil and gas operations. Fred describes why EDF... View Details
- 22 Jul 2014
- Working Paper Summaries
Banks as Patient Fixed-Income Investors
- June 2018 (Revised July 2023)
- Case
John Chambers, Cisco, and China: Upgrading a Golden Shield
By: Geoffrey Jones and Emily Grandjean
This case examines the role of Cisco led by John Chambers in facilitating web filtering in China. It begins by tracing the origins of Cisco as a pioneer of networking equipment. John Chambers, who had worked as a sales manager at IBM and Wang Laboratories, joined Cisco... View Details
Keywords: Cisco; Internet and the Web; Governance Controls; Ethics; Rights; Corporate Social Responsibility and Impact; Technology Industry; China
Jones, Geoffrey, and Emily Grandjean. "John Chambers, Cisco, and China: Upgrading a Golden Shield." Harvard Business School Case 318-158, June 2018. (Revised July 2023.)
- Working Paper
Covenant-Light Contracts and Creditor Coordination
By: Bo Becker and Victoria Ivashina
In 2015, 70% of newly issued leveraged loans had weaker enforcement features, called covenant-light or "cov-lite"; this is nearly a three-time increase in cov-lite issuance compared to a previous peak in 2007. We evaluate whether this development can be attributed to... View Details
Keywords: Credit Cycles; Loan Contracts; Debt Covenants; Contracts; Financing and Loans; Credit; Borrowing and Debt
Becker, Bo, and Victoria Ivashina. "Covenant-Light Contracts and Creditor Coordination." Swedish House of Finance Research Paper, No. 16-09, March 2016.
- 15 May 2024
- Research & Ideas
A Major Roadblock for Autonomous Cars: Motorists Believe They Drive Better
automated features, such as cruise control that adjusts to traffic conditions and lane centering, and let the human take control at any point. For others, participants preferred level three, in which the car also monitors and reacts to... View Details
- 02 Feb 2011
- Working Paper Summaries
Lawful but Corrupt: Gaming and the Problem of Institutional Corruption in the Private Sector
- Research Summary
The role of the manager in cross-sector interactions
My second stream of research takes the individual manager as the unit of analysis in examining cross-sector interactions. Two papers explore processes and mechanisms that allow managers to cross sectoral boundaries more effectively.
The first paper... View Details
The first paper... View Details
- July 2020
- Supplement
Instabeat—Crossing the Finish Line
By: Shikhar Ghosh, Nicole Tempest Keller and Alpana Thapar
Lebanese entrepreneur Hind Hobeika was just 21 years old when she launched her startup, Instabeat, which had developed the first real-time bio-feedback device for swimmers to monitor and improve their performance. It had been an extremely testing 10-year journey to... View Details
Keywords: Start-up; Wearables; Entrepreneurship; Business Startups; Information Technology; Information Infrastructure; Strategy; Operations; Management; United States; Lebanon
Ghosh, Shikhar, Nicole Tempest Keller, and Alpana Thapar. "Instabeat—Crossing the Finish Line." Harvard Business School Supplement 821-012, July 2020.
- July 2019
- Case
Instabeat—One More Lap?
By: Shikhar Ghosh, Nicole Tempest Keller and Alpana Thapar
This case follows Lebanese entrepreneur, Hind Hobeika, an engineer and competitive swimmer who spends seven years trying to launch a wearable heartrate monitor and motion sensor to help swimmers track their performance while swimming. While the Beirut-based... View Details
Keywords: Startup; Manufacturing; Prototyping; Female Protagonist; Business Startups; Decision Making; Entrepreneurship; Information Infrastructure; Information Technology; Design; Organizational Culture; United States; Lebanon
Ghosh, Shikhar, Nicole Tempest Keller, and Alpana Thapar. "Instabeat—One More Lap?" Harvard Business School Case 820-005, July 2019.
- Research Summary
Overview
Downstream businesses that utilize global suppliers frequently use auditing programs to monitor their suppliers’ working conditions and are often deployed to address reputational concerns associated with procuring from unregulated suppliers. Despite their widespread... View Details
- 02 Feb 2023
- Research & Ideas
Why We Still Need Twitter: How Social Media Holds Companies Accountable
in monitoring companies. There could be severe negative consequences if Twitter were to cease operations.” Two days later, Chipotle said it would raise employee pay by about $2 per hour, with starting wages ranging from $11 to $18, to... View Details
- Web
Privacy Notice | About
information to help diagnose problems with our server, to administer and improve the Sites, to monitor and improve the security of the Sites, and to generate aggregate statistical reports that analyze general user information and... View Details
- 13 Aug 2007
- Working Paper Summaries
Diasporas and Domestic Entrepreneurs: Evidence from the Indian Software Industry
- November 2020 (Revised June 2022)
- Case
Community-First Public Safety
By: Mitchell B. Weiss and Sarah Mehta
How many police officer positions to fund? In August 2020, the question facing St. Paul Mayor Melvin Carter, which might have seemed routine to another mayor at another time in another place, was anything but. A pandemic had rendered the city some $19-$34 million short... View Details
Keywords: Race; Law Enforcement; Governance; Decision Making; Safety; Social Issues; Public Administration Industry; United States; Minnesota; Saint Paul
Weiss, Mitchell B., and Sarah Mehta. "Community-First Public Safety." Harvard Business School Case 821-005, November 2020. (Revised June 2022.)
- Web
Middle East & North Africa - Global
significant investment in infrastructure and workforce expansion. Additionally, Bayçöl led the creation of the Senkron Remote Operation Center, a unit in the company’s headquarters whose function was to remotely operate and monitor power... View Details