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  • November 1993 (Revised March 1997)
  • Case

Romeo Engine Plant

By: Amy P. Hutton and Robert S. Kaplan
A newly reopened automobile engine plant has been organized along total quality and teamwork principles. Employees now is to solve problems and ensure quality, rather than watch parts being produced. New operating and financial systems have been installed to promote... View Details
Keywords: Organizational Change and Adaptation; Motivation and Incentives; Management Practices and Processes; Groups and Teams; Performance Efficiency; Performance Improvement; Manufacturing Industry; Manufacturing Industry
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  • July 2023
  • Article

Managerial Quality and Productivity Dynamics

By: Achyuta Adhvaryu, Anant Nyshadham and Jorge Tamayo
Do productivity and managerial quality vary within the firm? If so which managerial traits and practices matter most for team productivity? Combining granular garment production data with survey data on managers across 120 production lines in India, we document... View Details
Keywords: Productivity; Non-cognitive Skills; Learning By Doing; Ready-made Garments; Management; Management Practices and Processes; Management Skills; Performance Productivity; Manufacturing Industry; Manufacturing Industry; India
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  • 10 Apr 2006
  • Research & Ideas

American Auto’s Troubled Road

a dealer's back lot, it will nonetheless embody a defining moment in a global race for supremacy. Manufactured by Toyota, this is the car that will propel the Japanese company ahead of General Motors as the world's largest automaker, a... View Details
Keywords: by Garry Emmons; Manufacturing; Manufacturing; Manufacturing
  • February 1994
  • Case

Project Ghost Busters (A)

Describes a field study project undertaken by four students, attacking a specific quality problem in an auto assembly plant. How should they approach this problem to reduce its frequency by 50%? How should they manage this team project to get the most out of all... View Details
Keywords: Quality; Production; Performance Improvement; Manufacturing Industry; Manufacturing Industry
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  • 01 Jun 2018
  • News

Digging Deep

irritation, Pieper could empathize: Having logged thousands of miles sailing in the Pacific Ocean, she knew that gear is important—that it should be portable, perform well under stress, and preferably look good. It was an aha moment that... View Details
Keywords: Julia Hanna

    Charles L. Coughlin

    For 35 years Coughlin served as CEO of Briggs and Stratton – a giant manufacturer of small gasoline engines. From 1950 to 1970, Coughlin generated a return on assets performance that ranked Briggs as one of... View Details
    Keywords: Fabricated Goods

      Vincent R. Shiely

      Shiely continued Briggs & Stratton’s (world’ largest manufacturer of small gasoline engines) three decade long top financial performance – even during the energy crisis of the 1970’s. For 30 years,... View Details
      Keywords: Fabricated Goods
      • 01 Sep 2010
      • News

      Leslie Gold

      dazzle them with humor. The RadioChick is a magnification of part of my personality, but it does come from a real place. Something inside me always wants to be provocative. I like to disturb things. Before you were the RadioChick, for years you were the CEO of a window... View Details
      Keywords: Talk Radio; Performing Arts, Spectator Sports, and Related Industries; Performing Arts, Spectator Sports, and Related Industries; Performing Arts, Spectator Sports, and Related Industries; Performing Arts, Spectator Sports, and Related Industries
      • December 2020 (Revised March 2025)
      • Case

      Responsive Working at PepsiCo UK (A): Designing a Turnaround

      By: Amy C. Edmondson and Nancy Boghossian Staples
      Facing a significant decline in revenues in 2016, David Gwilliam, Head of Transformation at PepsiCo UK introduced a new way of working (“Responsive Working”), which encompasses a set of work practices and some new team structures. The work practices comprise a set of 9... View Details
      Keywords: SLAM Teams; Turnaround; Groups and Teams; Employees; Training; Decision Making; Planning; Performance Improvement; Manufacturing Industry; Manufacturing Industry; United Kingdom; Europe
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      • April 1996
      • Case

      Shanghai Volkswagen

      Volkswagen and Shanghai Sedan, have developed a joint venture to build western-quality autos in China. Having developed a supplier network capable of delivering quality components, the company now faces a need to expand capacity (demanding rapid expansion of their... View Details
      Keywords: Globalized Firms and Management; Management Practices and Processes; Joint Ventures; Operations; Performance Capacity; Manufacturing Industry; Manufacturing Industry; Germany; China
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      • 26 May 2015
      • Research & Ideas

      Corporate Field Researchers Share Tricks of the Trade

      professor. In the summers of 2008 and 2009, while he was still a doctoral candidate at HBS, Bernstein hired a team of Chinese-born Harvard undergraduates to embed themselves among factory workers on the manufacturing floor of a huge... View Details
      Keywords: by Carmen Nobel
      • 12 Oct 1999
      • Research & Ideas

      Building Competitive Advantage Through Operations

      At the HBS Executive Education program Building Competitive Advantage Through Operations (BCAO), executives charged with leading and building operations and manufacturing strategies enhance their understanding of operations View Details
      Keywords: by Staff
      • 10 Jan 2008
      • Sharpening Your Skills

      Sharpening Your Skills: Operations Management

      resource allocation lead to strategy failures? Can operations become a competitive advantage? Can "lean" Productions Methods Improve Service Industries? Bringing 'Lean' Principles to Service Industries Toyota and other top manufacturing... View Details
      • 21 Mar 2024
      • Blog Post

      IFC India: Renewable Energy - CleanMax

      “Energy Sale” model in India. This model, also known as the “OPEX” model, shifts the performance risk of renewables from the corporations to CleanMax, allowing customers to pay only for energy consumed without upfront asset investment,... View Details
      • 01 Feb 1999
      • News

      Short Takes

      members of a work team believe that well-intentioned efforts, regardless of outcome, will neither be seen negatively nor lead to punishment or rejection? New research by HBS assistant professor Amy C. Edmondson shows that such teams are more able to learn - and,... View Details
      Keywords: Judith A. Ross
      • Career Coach

      Kevin Dolan

      large-scale performance improvement and as a manager and engineer. While at McKinsey, Kevin served clients across logistics, travel, retail, consumer, health care, and industrial sectors, and built on his experience with Procter &... View Details

        Theodore W. Waitt

        Waitt built one of the most successful computer manufacturers and sellers in the US. Along with Dell, Gateway became a pioneering force in using direct mail and the Internet to sell personal computers. Though Gateway has often lagged the... View Details
        Keywords: Computers & Electronics
        • 01 Apr 2002
        • News

        Q&A - Mark Fields

        have confidence. If you perform the appropriate due diligence up front, then you can be confident that you’ll make the right decisions, no matter where you are. What are some of the business issues you’ve dealt with? Cost issues, an... View Details
        Keywords: auto; Mazda; Ford; Mark Fields; Machinery Manufacturing; Machinery Manufacturing
        • May 18, 2012
        • Article

        Randomized Government Safety Inspections Reduce Worker Injuries with No Detectable Job Loss

        By: David I Levine, Michael W. Toffel and Matthew S. Johnson
        Controversy surrounds occupational health and safety regulators, with some observers claiming that workplace regulations damage firms' competitiveness and destroy jobs and others arguing that they make workplaces safer at little cost to employers and employees. We... View Details
        Keywords: Regulation; Occupational Safety; Evaluation; Regression; Matching; Difference In Differences; Safety; Health; Working Conditions; Governing Rules, Regulations, and Reforms; Competitive Advantage; Performance; Manufacturing Industry; California
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        • 18 Mar 2001
        • Research & Ideas

        The Essentials for Enlightened Experimentation

        incentives to encourage rapid experimentation. Consider using small development groups that contain key people (designers, test engineers, manufacturing engineers) with all the knowledge required to iterate rapidly. Determine what... View Details
        Keywords: by Stefan Thomke