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  • 10 Jan 2008
  • Sharpening Your Skills

Sharpening Your Skills: Operations Management

resource allocation lead to strategy failures? Can operations become a competitive advantage? Can "lean" Productions Methods Improve Service Industries? Bringing 'Lean' Principles to Service Industries Toyota and other top manufacturing... View Details

    Theodore W. Waitt

    Waitt built one of the most successful computer manufacturers and sellers in the US. Along with Dell, Gateway became a pioneering force in using direct mail and the Internet to sell personal computers. Though Gateway has often lagged the... View Details
    Keywords: Computers & Electronics
    • 21 Mar 2024
    • Blog Post

    IFC India: Renewable Energy - CleanMax

    “Energy Sale” model in India. This model, also known as the “OPEX” model, shifts the performance risk of renewables from the corporations to CleanMax, allowing customers to pay only for energy consumed without upfront asset investment,... View Details
    • February 1994
    • Case

    Project Ghost Busters (A)

    Describes a field study project undertaken by four students, attacking a specific quality problem in an auto assembly plant. How should they approach this problem to reduce its frequency by 50%? How should they manage this team project to get the most out of all... View Details
    Keywords: Quality; Production; Performance Improvement; Manufacturing Industry; Manufacturing Industry
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    • 18 Mar 2001
    • Research & Ideas

    The Essentials for Enlightened Experimentation

    incentives to encourage rapid experimentation. Consider using small development groups that contain key people (designers, test engineers, manufacturing engineers) with all the knowledge required to iterate rapidly. Determine what... View Details
    Keywords: by Stefan Thomke
    • 15 Sep 2003
    • Research & Ideas

    The Lessons of New-Market Disruption

    very inexpensive commodity components that perform basic computations in household appliances, like irons and toasters. At the time, microcontroller manufacturers were just beginning to use automated test... View Details
    Keywords: by Clark Gilbert; Technology
    • 01 Apr 2002
    • News

    Q&A - Mark Fields

    have confidence. If you perform the appropriate due diligence up front, then you can be confident that you’ll make the right decisions, no matter where you are. What are some of the business issues you’ve dealt with? Cost issues, an... View Details
    Keywords: auto; Mazda; Ford; Mark Fields; Machinery Manufacturing; Machinery Manufacturing
    • April 1996
    • Case

    Shanghai Volkswagen

    Volkswagen and Shanghai Sedan, have developed a joint venture to build western-quality autos in China. Having developed a supplier network capable of delivering quality components, the company now faces a need to expand capacity (demanding rapid expansion of their... View Details
    Keywords: Globalized Firms and Management; Management Practices and Processes; Joint Ventures; Operations; Performance Capacity; Manufacturing Industry; Manufacturing Industry; Germany; China
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    • December 2020 (Revised January 2025)
    • Case

    Responsive Working at PepsiCo UK (A): Streamlining a Turnaround

    By: Amy C. Edmondson and Nancy Boghossian Staples
    Facing a significant decline in revenues in 2016, David Gwilliam, Head of Transformation at PepsiCo UK introduced a new way of working (“Responsive Working”), which encompasses a set of work practices and some new team structures. The work practices comprise a set of 9... View Details
    Keywords: SLAM Teams; Turnaround; Groups and Teams; Employees; Training; Decision Making; Planning; Performance Improvement; Manufacturing Industry; Manufacturing Industry; United Kingdom; Europe
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    • 06 May 2002
    • Research & Ideas

    A Toolkit for Customer Innovation

    can also threaten a company's ability to compete. The difficulty is that fully understanding customers' needs is often a costly and inexact process. Even when customers know precisely what they want, they often cannot transfer that information to View Details
    Keywords: by Stefan Thomke & Eric Von Hippel
    • 01 Feb 1999
    • News

    Short Takes

    members of a work team believe that well-intentioned efforts, regardless of outcome, will neither be seen negatively nor lead to punishment or rejection? New research by HBS assistant professor Amy C. Edmondson shows that such teams are more able to learn - and,... View Details
    Keywords: Judith A. Ross
    • Research Summary

    Overview

    By: Jorge Tamayo
    Professor Tamayo’s research focuses on theoretical modeling and structural estimation of firm decision-making and productivity.

    Professor Tamayo studies dynamic competition for customer membership. Generally, firms that implement a membership model charge a... View Details
    Keywords: Industrial Organization, Industrial Development; Management Practices and Processes; Management Skills; Management Style; Energy Generation; Performance Efficiency; Market Design; Crime and Corruption; Manufacturing Industry; Manufacturing Industry
    • March 2002 (Revised March 2004)
    • Case

    Metalcraft Supplier Scorecard

    By: Susan L. Kulp, V.G. Narayanan and Ronald L. Verkleeren
    An automotive components company uses a supplier scorecard to make sourcing decisions and review its supplier performance. View Details
    Keywords: Supply Chain Management; Quality; Performance Evaluation; Decision Making; Service Operations; Motivation and Incentives; Supply and Industry; Manufacturing Industry; Manufacturing Industry
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    • April 2008
    • Supplement

    Ti-Tech (B)

    By: Benson P. Shapiro and John T. Gourville
    This case concerns the selection and scheduling of orders by a small industrial titanium fabricator that recently has been plagued by poor deliveries and a lack of capacity. At the time of the case, Ti-Tech must decide which of four orders to accept, with capacity... View Details
    Keywords: Decisions; Order Taking and Fulfillment; Production; Performance Capacity; Marketing Strategy; Bids and Bidding; Manufacturing Industry; Manufacturing Industry; United States
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    • 11 Sep 2019
    • Research & Ideas

    Germany May Have the Answer for Reducing Drug Prices

    insurers, a potentially costly process. Stern and her co-authors studied 171 new drugs that Germany’s IQWiG reviewed between 2012 and 2016. They found that manufacturers were 10 times more likely to withdraw products that lacked any... View Details
    Keywords: by Danielle Kost; Health
    • 17 Dec 2015
    • News

    Applying Strategy Concepts In Innovative Ways Through Technology

    aggregated into an industry. Team members study data and collaborate on beer design, pricing, and packaging, as well as on decisions about manufacturing and marketing. After each round of play, reports are generated that include balance... View Details
    • 27 Mar 2007
    • First Look

    First Look: March 27, 2007

      Working PapersFrom Manufacturing to Design: An Essay on the Work of Kim B. Clark Authors:Sylvain Lenfle and Carliss Y. Baldwin Abstract Kim Clark occupies a unique place in management scholarship. As a member of the Technology and... View Details
    Keywords: Martha Lagace
    • 01 Mar 2023
    • News

    Case Study: Power Nappy

    Illustration by Alvaro Dominguez Before she had a baby of her own, Amrita Saigal (MBA 2014) kept hearing from friends that the “natural” diapers on the market didn’t hold up as well as the old standards, like Pampers. Trained as a mechanical engineer, Saigal knew her... View Details
    Keywords: Jen McFarland Flint; Miscellaneous Manufacturing; Manufacturing
    • May 18, 2012
    • Article

    Randomized Government Safety Inspections Reduce Worker Injuries with No Detectable Job Loss

    By: David I Levine, Michael W. Toffel and Matthew S. Johnson
    Controversy surrounds occupational health and safety regulators, with some observers claiming that workplace regulations damage firms' competitiveness and destroy jobs and others arguing that they make workplaces safer at little cost to employers and employees. We... View Details
    Keywords: Regulation; Occupational Safety; Evaluation; Regression; Matching; Difference In Differences; Safety; Health; Working Conditions; Governing Rules, Regulations, and Reforms; Competitive Advantage; Performance; Manufacturing Industry; California
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    • 12 Feb 2020
    • News

    Culture Shift at Big Blue

    among the old guard of tech firms, is due for shift in culture. A former COO at Delta Airlines, Whitehurst joined Red Hat as CEO in 2008. Although his corporate background may have seemed like a surprising fit for Red Hat—the open-source antithesis of corporate—his... View Details
    Keywords: Computer and Electronic Product Manufacturing; Computer and Electronic Product Manufacturing