Publications

October 1984 (Revised July 1988)
Case

Mark Twain Bancshares, Inc.

By: Joseph L. Badaracco Jr.

Describes the history, management, and organization of an extremely successful bank holding company. The company has had a very charismatic chairman, has made MBAs bank presidents at very early ages, and has a long record of innovation. Now deregulation and a coming... View Details

Keywords: Management Style; Financial Services Industry

04 Jun 2020
Book

It’s Not About You: Why Leaders Need to Look Outward

for teams to thrive, even in the leader’s absence. Frei, the UPS Foundation Professor of Service Management at Harvard Business School, served as senior vice president for leadership and strategy at Uber and has consulted with WeWork and... View Details

Keywords: by Kristen Senz

Web

Skydeck - Alumni

personal tragedy shaped the empathetic management style of Panera CEO Niren Chaudhary (AMP 191) A Playbook for Progress Coauthors Jacqueline Adams (MBA 1978) and Bonita Stewart (MBA 1983) offer a way forward... View Details

Web

Klarman Hall | About

the Name Beth & Seth Klarman Seth Klarman (MBA 1982) is the CEO and portfolio manager of the Boston-based Baupost Group, one of the most successful investment partnerships in the world. Beth Klarman is President of the Klarman Family... View Details

Web

Building Iconic Brands and Brighter Futures: Interview with Glossier CEO, Kyle Leahy - Recruiting

didn’t plan out a career in beauty. Instead, she tested out different hypotheses and followed her curiosity. Some early stops in her career included internships at Merrill Lynch and Putnam, consideration of joining Teach for America or law school, and then ultimately... View Details

08 Oct 2020
News

Keep Your Weary Workeres Engaged and Motivated

26 Nov 2018
Book

Make Your Employees Feel Psychologically Safe

Keywords: by Martha Lagace

28 Aug 2007
First Look

First Look: August 28, 2007

management style on the performance of her team. In the spring of 2005, Leslie must decide whether to re-design the firm and/or change her management View Details

Keywords: Martha Lagace

Web

Technology & Innovation - Faculty & Research

Machine Learning ; Technology Adoption ; Disruptive Innovation ; Technological Innovation ; Management Style ; Organizational Culture ; Success ; Technology Industry ; Health Industry ; United States... View Details

07 May 2012
Research & Ideas

The Art of Haggling

integrative bargaining. The debate over which type of negotiation strategy is better has been raging since the early 1980s, when two books came out focusing on opposite sides of the issue. In You Can Negotiate Anything, Herb Cohen made an old-school argument for a... View Details

Keywords: by Katie Johnston

01 Jan 2007
News

Jaime Augusto Zobel de Ayala, MBA 1987

entrepreneurial style of management has benefited both Ayala and an island nation that faces significant social and economic challenges. At least once a year, Jaime Zobel, his brother Fernando (who shares... View Details

July 2021
Case

Performance Review: Joseph Park and Elena Ramírez

By: David G. Fubini and Patrick Sanguineti

Niya Jones, a Partner at a major management consulting firm, must review the work of two of her mentees––Joseph Park and Elena Ramírez––for their first end-of-year performance review as new Project Leaders. Both have produced strong results in their new roles, but... View Details

Keywords: Personal Development and Career; Management Style; Goals and Objectives; Management Analysis, Tools, and Techniques; Leadership Style

March 2022 (Revised March 2024)
Case

DaVita Responds to COVID

By: Susanna Gallani and David Lane

Early in August 2021, DaVita CEO Javier Rodriguez was assessing the ongoing impact of the COVID-19 pandemic on his firm, which provided life-sustaining kidney dialysis to roughly 240,000 people. Effective infection control practices and information sharing had ensured... View Details

Keywords: COVID-19 Pandemic; Change Management; Communication; Talent and Talent Management; Fairness; Values and Beliefs; Corporate Accountability; Health Care and Treatment; Health Pandemics; Human Resources; Employee Relationship Management; Retention; Wages; Working Conditions; Leadership Style; Crisis Management; Organizational Culture; Health Industry; United States

Web

A Campus Built on Philanthropy | About

twelve HBS buildings between 1925 and 1927. Facing the banks of the Charles River in a pattern that follows its graceful curve, the original structures represented a continuation of the stately, Georgian Revival style that dominated the... View Details

January 2024
Case

Deion Sanders: The Prime Effect

By: Hise O. Gibson, Nicole Gilmore and Alicia Dadlani

In 2023, Deion Sanders, known as “Coach Prime,” became head football coach of the University of Colorado Boulder (CU). Sanders was tasked with leading CU’s struggling football program, which had only achieved one winning season in the last 15 years, back to glory. Many... View Details

Keywords: Leadership Style; Leading Change; Management Style; Race; Prejudice and Bias; Sports; Experience and Expertise; Sports Industry; United States; Colorado

16 Jul 2020
Research & Ideas

Restaurant Revolution: How the Industry Is Fighting to Stay Alive

inside The future of the restaurant industry is especially of concern to us. We collectively share 35 years of restaurant and food industry experience, navigating our way through as waitstaff and bartenders, as managers and senior leaders... View Details

Keywords: by Michael S. Kaufman, Lena G. Goldberg, and Jill Avery; Food & Beverage

March–April 2017
Article

Hiring an Entrepreneurial Leader: What to Look For

By: Timothy Butler

Aspiring to be innovative and agile, companies of all shapes and sizes want to recruit entrepreneurial managers. But most firms lack a scientific way to separate the true entrepreneurs from other candidates. To address that problem, Butler compared the psychological... View Details

Keywords: Selection and Staffing; Leadership Style; Attitudes

Find at Harvard

09 Jul 2020
Research & Ideas

It’s Time to Reset Decision-Making in Your Organization

James Lemoine, an assistant professor in the Organization and Human Resources Department of the School of Management at the University at Buffalo, have written extensively on VUCA, and argue, “If VUCA is seen as general, unavoidable, and... View Details

Keywords: by Boris Groysberg and Sarah Abbott

July 2007
Case

Kroger Union Negotiations 2005

By: Dennis A. Yao and Mary L. Shelman

A stylized version of the negotiations between Kroger Company and its local unions during 2005. Management faces a sequence of individual negotiations with local unions in addition to meeting the new competitive challenges presented by Wal-Mart's expansion in the... View Details

Keywords: Labor and Management Relations; Labor Unions; Reputation; Wages; Management; Negotiation Participants; Negotiation Style; Competitive Strategy; Retail Industry