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Show Results For
-
All HBS Web
(10,107)
- People (64)
- News (3,231)
- Research (3,925)
- Events (24)
- Multimedia (60)
- Faculty Publications (1,351)
- April 14, 2017
- Article
Companies Like United Need to Cultivate Good Judgment, and Free Their Employees to Use It
By: John A. Deighton
United Airlines has pledged to improve its training programs and empower its employees to put customers first in the wake of a video showing a passenger being dragged from a plane. Of all the U.S. air carriers, United should have known the power of social media and...
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Keywords:
Crisis Management;
Customer Focus and Relationships;
Employees;
Training;
Air Transportation Industry
Deighton, John A. "Companies Like United Need to Cultivate Good Judgment, and Free Their Employees to Use It." Harvard Business Review (website) (April 14, 2017).
- January–February 2014
- Article
IDEO's Culture of Helping
By: Teresa Amabile, Colin M. Fisher and Julianna Pillemer
Leaders can do few things more important than encouraging helping behavior within their organizations. In the highest-performing companies, it is a norm that colleagues support one another's efforts to do the best work they can. That has always been true for efficiency...
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Keywords:
Management Style;
Behavior;
Attitudes;
Organizational Culture;
Relationships;
Social and Collaborative Networks
Amabile, Teresa, Colin M. Fisher, and Julianna Pillemer. "IDEO's Culture of Helping." Harvard Business Review 92, nos. 1-2 (January–February 2014): 54–61.
- Teaching Interest
Strategies for Value Creation (MBA Course)
By: Benjamin C. Esty
SVC is a capstone course that integrates topics from finance, strategy, and leadership. It is intentionally cross-functional and designed to force integration at the end of the MBA program. Students develop a value creation mindset and learn that value creation is an...
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- 27 Apr 2021
- Blog Post
There Are No HBS People, Just People Who Happen to Go to HBS
recounted lessons she learned throughout her life gave me the sense I could pretty much do anything. During my final year of high school, I identified my love for science and beauty, but I didn’t know what I could do with these seemingly...
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- 21 Jan 2021
- Blog Post
How I Used the HBS Community to Hone My Professional Goals
development rotational program. My time at Cardinal Health exposed me to the health care world and gave me the chance to work functionally in Corporate Finance and Corporate Strategy. The rotational program was a great fit, as I moved around to different places while...
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- 22 Jun 2010
- First Look
First Look: June 22
advertising market—one that suffers quite a different set of problems. Display advertising systems place ads-typically, rectangular "banners"—on the majority of popular web sites. Though display ads are widespread, they are also troubled—ignored View Details
Keywords:
Martha Lagace
- Web
About - Case Method Project
About 1ms Background Video Embed Introductory Video Case method teaching has been the core pedagogy at Harvard Business School (HBS) for decades, favored by students and teachers alike. Building on this record of success, HBS Professor...
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- 04 May 2021
- Blog Post
Asian American Pacific Islander Heritage Month at HBS
May is Asian American Pacific Islander (AAPI) Heritage Month. In a year characterized by growing levels of anti-AAPI hate across the country, we wanted to stand in solidarity and celebrate the diversity, character, and strength of the...
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- December 2023 (Revised August 2024)
- Case
Monsters in the Machine? Tackling the Challenge of Responsible AI
By: Paul M. Healy and Debora L. Spar
In November of 2022, the small tech company OpenAI released ChatGPT, an artificial intelligence chatbot which quickly captured the public’s imagination—becoming the world’s fastest-growing consumer application within months of its release. Though observers from across...
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- Web
2023 Reunion Presentations - Alumni
Rebuilding, and Maintaining Trust Professor Frances Frei + More Info – Less Info Trust is the foundation for everything we do. By learning to trust one another more, we can unlock unprecedented human...
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- 19 Nov 2015
- Blog Post
Why We Recruit: Education Pioneers
organizations and the HBS resume database, and reach out to them virtually. Given the mission-driven work we do, it’s important to EP that we learn more about each interested student’s passion for transforming education in addition to...
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Keywords:
Nonprofit / Government
- 2023
- Working Paper
Channeled Attention and Stable Errors
By: Tristan Gagnon-Bartsch, Matthew Rabin and Joshua Schwartzstein
We develop a framework for assessing when somebody will eventually notice that she has
a misspecified model of the world, premised on the idea that she neglects information that
she deems—through the lens of her misconceptions—to be irrelevant. In doing so, we...
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Gagnon-Bartsch, Tristan, Matthew Rabin, and Joshua Schwartzstein. "Channeled Attention and Stable Errors." Working Paper, August 2023. (Revise and Resubmit, Quarterly Journal of Economics.)
- 06 Dec 2011
- First Look
First Look: Dec. 6
blocking ourselves from new challenges. This response hurts us and our organizations, but we fear making ourselves even more vulnerable by committing mistakes while learning something new. In Flying Without...
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Keywords:
Sean Silverthorne
- May 2020
- Article
Value-Based Health Care in Undergraduate Medical Education
By: Jessica N. Holtzman, Bhushan R. Deshpande, Jessica C. Stuart, Thomas W. Feeley, Mary Witkowski, Edward M. Hundert and Jennifer Kasper
Problem:
Value-based health care (VBHC) is an innovative framework for redesigning care delivery to achieve better outcomes for patients and reduce cost; however, providing students with the skills to understand and engage with these topics is a challenge to...
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Keywords:
Value-based Health Care;
Health Care and Treatment;
Higher Education;
Curriculum and Courses
Holtzman, Jessica N., Bhushan R. Deshpande, Jessica C. Stuart, Thomas W. Feeley, Mary Witkowski, Edward M. Hundert, and Jennifer Kasper. "Value-Based Health Care in Undergraduate Medical Education." Academic Medicine 95, no. 5 (May 2020): 740–743.
- 2007
- Chapter
Microeconomic Determinants of Location Competitiveness for MNEs
By: Christian H.M. Ketels
The concept of microeconomic competitiveness based on the frameworks developed by Michael Porter since 1990 are popular with policy makers interested in improving the attractiveness and economic performance of their countries and regions. This concept also has many...
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Keywords:
Microeconomics;
Geographic Location;
Multinational Firms and Management;
Growth and Development Strategy;
Competition
Ketels, Christian H.M. "Microeconomic Determinants of Location Competitiveness for MNEs." In Foreign Direct Investments, Location and Competitiveness. Vol. 2, edited by John Dunning and Philippe Gugler. Progress in International Business Research. Oxford: Elsevier, 2007.
- April 2011 (Revised April 2011)
- Supplement
Fleet Oil Company: An Exercise
The exercise, which adapts a famous experiment by experimental psychologist Thomas Gilovich, is designed to show both the ubiquity of analogy or associative thinking more generally and its potential perils. Students are presented with a scenario in which an oil company...
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Keywords:
Business Headquarters;
Crime and Corruption;
Decisions;
Non-Renewable Energy;
Cost;
Production;
Performance Productivity;
Research and Development;
Energy Industry;
Atlanta;
Houston
Gavetti, Giovanni. "Fleet Oil Company: An Exercise." Harvard Business School Supplement 711-512, April 2011. (Revised April 2011.)
- Web
Organizational Behavior - Faculty & Research
Jul 2024 Are Management Consulting Firms Failing to Manage Themselves? Re: David G. Fubini 28 May 2024 Job Search Advice for a Tough Market: Think Broadly and Stay Flexible by Rachel Layne More Working...
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- Research Summary
Understanding Customers
In conventional business case studies, protagonists almost never have the option of stepping back to seek a new understanding of the customer. But to be effective in practice, managers need both the self-assurance and ability to initiate and pursue, with rigor and...
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- Web
A Global Experience - MBA
intersection of global contexts, bringing students from all over the world into active discussions led and enriched by a diverse group of faculty and cases. The MBA Class of 2022 Looks Back By: Admissions Staff 09 Jun 2022 | MBA Voices...
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- February 2016 (Revised September 2017)
- Case
Mohamed Azab and Seha Capital
By: Richard G. Hamermesh and Sarah McAra
In January 2011, Mohamed Azab, founder and CEO of health care investment firm Seha Capital, made his first health care investment in Hassab Labs, a diagnostic lab in Alexandria, Egypt. Weeks later, a revolution erupted across the country as the Arab Spring swept...
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Keywords:
Health Care;
Health;
Pan-Africa;
Health Care Investment;
Financing;
Developing World;
Entrepreneurship;
Health Care and Treatment;
Investment;
Financing and Loans;
Developing Countries and Economies;
Egypt;
Africa
Hamermesh, Richard G., and Sarah McAra. "Mohamed Azab and Seha Capital." Harvard Business School Case 816-066, February 2016. (Revised September 2017.)