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- 2010
- Other Unpublished Work
Hunkering Down and Venturing Out: Network Activation in Response to the Uncertainty of Organizational Restructuring
Uncertain times in organizational life are often accompanied by shifts in resources and power and can trigger a desire for people to affiliate with others. Yet little is understood about which network ties people activate when they feel uncertain about their standing... View Details
- June 2004 (Revised June 2004)
- Case
Utah Symphony and Utah Opera: A Merger Proposal
By: Thomas J. DeLong and David L. Ager
Anne Ewers, general director of Utah Opera, is awaiting the decision of the members of the board of the Utah Symphony and Utah Opera about whether to merge Utah's top two arts organizations. If the vote favors the merger, Ewers will be asked to assume the helm of the... View Details
- 03 Jun 2002
- Research & Ideas
How to Succeed With Your New Boss
way. Guidance at key strategic breakpoints. Help in staying focused. Turnaround Same as startup plus: More support for making and implementing the tough personnel calls. Support for changing or correcting the external image of the View Details
Keywords: by Michael Watkins
- 11 Sep 2023
- Blog Post
Reflections on My First Semester Teaching at HBS
DJ DiDonna is a Senior Lecturer in the Entrepreneurial Management Unit at Harvard Business School where he teaches the required first year course: The Entrepreneurial Manager. He has dedicated his career to commercializing social science research to create View Details
Change Through Persuasion
Faced with the need for a massive change, most managers respond predictably. They revamp the... View Details
- Web
Board Use - Christensen Center for Teaching & Learning
the session. It may seem counterintuitive that many experienced case instructors carefully plan their boards in advance, yet intend for them to emerge organically during the classroom. But it is exactly the effort of thinking through each... View Details
- 07 Jul 2021
- Book
Good News for Disgraced Companies: You Can Regain Trust
with customers, employees, and investors by being “the real deal,” creating valuable products and services, acting on good intentions, treating people fairly, and taking responsibility for how an organization impacts business and society,... View Details
Keywords: by Lane Lambert
- Web
Symposium - Race, Gender & Equity
sustained focus on race. By centering discussions on the Black experience, “Race, Work and Leadership” aimed to advance the conversation about race in organizations and society. 2017 Symposium 06–07 APR 2017 Images, Identities and the... View Details
- 15 Oct 2008
- First Look
First Look: October 15, 2008
organizational strategy focused on attaining high performance, bring those elements into a coherent relationship with the strategy and each other, and help guide the actions of people throughout an organization in the pursuit of high... View Details
Keywords: Martha Lagace
- September 2024
- Case
Open Door Legal: Universal Legal Access
By: Brian Trelstad, Taylor Greenthal and Sarah Mehta
This case is about Open Door Legal (ODL), a San Francisco-based civil legal aid nonprofit. CEO Adrian Tirtanadi founded the organization in 2012 with a mission to achieve universal access to legal representation for all city residents. By 2024, ODL had opened four... View Details
- October 1991 (Revised September 1998)
- Case
Maxwell Appliance Controls
By: Robert S. Kaplan
A profitable manufacturing division of a large company is looking for new ways to identify sources of productivity improvements. Led by its senior finance officer, an activity-based cost system is developed to identify activities performed for its highly varied product... View Details
- Web
MBA Class of 1959 Chapel | About
consumption. About the Name The Class of 1959 Chapel was a gift to the School from members of Dean John H. McArthur’s HBS graduating class. The Class of 1959 committed its 25th and 30th Reunion fund-raising campaigns to the chapel project. In 1997, a chamber View Details
- 22 Feb 2024
- News
Combat-Tested Cancer Coaching
thrilled this book is out there so that they can use the book and also recommend the 12 steps to patients. So the more the organizations in the hospitals can hire navigators to walk people through this journey and help them, I think the... View Details
- Web
Networking Events - Recruiting
Career & Professional Development. On-Campus Logistics Details Coffee Chats Coffee Chat is a common recruiting term for 1:1 or small group conversations that allow for high-level engagement between the organization and participating... View Details
- September 2021
- Case
Posse Foundation: Developing Strong Leaders from Diverse Backgrounds
By: John J-H Kim, Robin Mendelson and Julia Kelley
Founded in 1989, Posse Foundation was a nonprofit organization with a mission of developing future leaders who reflected the U.S.’s rich diversity. The organization ran a selective, localized admissions process in 10 U.S. cities to identify outstanding students with... View Details
Keywords: COVID-19 Pandemic; Education; Higher Education; Decision Making; Demographics; Diversity; Ethnicity; Income; Race; Values and Beliefs; Geography; Geographic Scope; Growth and Development; Leadership; Leading Change; Goals and Objectives; Growth and Development Strategy; Mission and Purpose; Partners and Partnerships; Social Enterprise; Nonprofit Organizations; Identity; Social Issues; Wealth and Poverty; Expansion; Education Industry; North and Central America; United States
- Portrait Project
Albert Chiu
in whatever way I could, such as organizing medical supplies and lab results at our family clinic. I come from a family of doctors, and I am the first to break this family tradition. Even though I have taken a different career path, I... View Details
- 28 Feb 2022
- Research & Ideas
How Racial Bias Taints Customer Service: Evidence from 6,000 Hotels
when underlying biases are creeping into their interactions with customers. Feldberg and Kim have a few suggestions to help organizations identify whether bias is present and reverse the pattern: Conduct surveys. Reach out to customers... View Details
Keywords: by Pamela Reynolds
- April 2005
- Case
FBI: Mission Extended
Following the bombing of the World Trade Center in 1993, there was consensus that the FBI needed to make organizational changes. The FBI had long distinguished itself as the world's pre-eminent organization for conducting after-the-fact investigations that laid the... View Details
- March 2016 (Revised May 2018)
- Case
Reinventing Best Buy
By: John R. Wells and Gabriel Ellsworth
On March 1, 2017, Best Buy Company, Inc., North America’s largest retailer of consumer electronics and appliances, announced a third year of comparable-store sales increases and a 20.8% increase in domestic comparable online sales. These results were in marked contrast... View Details
Keywords: Best Buy; Hubert Joly; Renew Blue; Showrooming; Webrooming; E-commerce; E-Commerce Strategy; Online Retail; Multichannel Retailing; Omnichannel; Marketplaces; Turnaround; Consumer Electronics; Consumer Electronics Accessories; Appliances; Stores-within-stores; Store Experience; Store Size; Store Pickup; Store Management; Delivery; Delivery Models; Amazon; Amazon.com; Pricing Strategy; Business Subsidiaries; Business Units; Business Growth and Maturation; Business Model; For-Profit Firms; Customer Focus and Relationships; Customer Satisfaction; Entertainment; Film Entertainment; Games, Gaming, and Gambling; Music Entertainment; Television Entertainment; Theater Entertainment; Price; Profit; Revenue; Geographic Scope; Multinational Firms and Management; Business History; Cost; Selection and Staffing; Reports; Technological Innovation; Job Cuts and Outsourcing; Human Capital; Leading Change; Business or Company Management; Goals and Objectives; Growth and Development; Growth and Development Strategy; Management Teams; Brands and Branding; Product Marketing; Consumer Behavior; Demand and Consumers; Media; Distribution; Order Taking and Fulfillment; Distribution Channels; Infrastructure; Product; Service Delivery; Service Operations; Organizational Change and Adaptation; Public Ownership; Problems and Challenges; Programs; Groups and Teams; Sales; Salesforce Management; Strategy; Adaptation; Business Strategy; Competition; Competitive Advantage; Competitive Strategy; Corporate Strategy; Expansion; Information Technology; Information Infrastructure; Information Technology; Internet and the Web; Mobile and Wireless Technology; Internet and the Web; Applications and Software; Internet and the Web; Mobile and Wireless Technology; Resource Allocation; Computer Industry; Electronics Industry; Entertainment and Recreation Industry; Information Technology Industry; Retail Industry; Service Industry; Technology Industry; Telecommunications Industry; Video Game Industry; United States; Minnesota; Minneapolis; Saint Paul; St. Paul
- March 2015 (Revised December 2016)
- Case
Philips Healthcare Latin America
By: Sunil Gupta
On a beautiful sunny afternoon in October 2013, Daniel Mazon (GMP 15), decided to take some time out of his busy schedule of the General Management Program (GMP) at the Harvard Business School to reflect on his company's situation. Mazon was the Vice President and... View Details