Publications

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September 20, 2019
Editorial

Why Asking for Advice Is More Effective Than Asking for Feedback

By: Jaewon Yoon, Hayley Blunden, Ariella S. Kristal and A.V. Whillans

Conventional wisdom says you should ask your colleagues for feedback. However, research suggests that feedback often has no (or even a negative) impact on our performance. This is because the feedback we receive is often too vague—it fails to highlight what we can... View Details

Keywords: Feedback; Advice; Advice Seeking; Feedback Culture; Advice Taking; Interpersonal Communication

June 1979
Background Note

Developing Skill in Listening

By: Arthur N. Turner

Keywords: Interpersonal Communication

22 Sep 2015
News

Finding New Ways to Solve Civic Problems

As deputy majority whip in the Pennsylvania House of Representatives, Ryan MacKenzie (MBA 2010) has followed a path of community service and political involvement, transforming the business experience he received at HBS into an... View Details

September 2016
Article

Enhancing the Practical Relevance of Research

By: Michael W. Toffel

This article seeks to encourage scholars to conduct research that is more relevant to the decisions faced by managers and policymakers and addresses why research relevance matters, what relevance means in terms of a journal article, and how scholars can increase the... View Details

Keywords: Research Questions; Relevance; Rigor; Practice-based Research; Research; Communication; Media; Education Industry

SSRN

August 2007
Article

Tent-Poles, Tribalism, and Boundary Spanning: The Rigor-Relevance Debate in Management Research

By: Ranjay Gulati

Keywords: Research; Management; Communication

May 1980 (Revised September 1985)
Case

AT&T Long Lines: Marketing Telemarketing (A)

By: Benson P. Shapiro

Keywords: Marketing Communications; Telecommunications Industry

01 Jun 1997
News

Live Long and Prosper: Lillian Too Reveals Ancient Chinese Secrets

Lillian Too (MBA '76), formerly Kim Lim, is the executive chairman of her own publishing and investment company in Malaysia. She is the author of eight best-selling books on the ancient Chinese science of Feng shui (pronounced FUNG SHWAY), including The Complete... View Details

01 Mar 2015
News

@Soldiers Field

turnaround. Hilfiger also shared the story of his first company, which went bankrupt in 1977—an experience he referred to as “my MBA.” Some 500 members of the HBS community attended a candlelight vigil on Spangler Lawn organized by the... View Details

2016
Working Paper

CEO Personality and Firm Policies

By: Ian D. Gow, Steven N. Kaplan, David F. Larcker and Anastasia A. Zakolyukina

Based on two samples of high quality personality data for chief executive officers (CEOs), we use linguistic features extracted from conferences calls and statistical learning techniques to develop a measure of CEO personality in terms of the Big Five traits:... View Details

Keywords: Interpersonal Communication; Personal Characteristics; Management Teams

January 1980
Case

Technotronics, Inc.

By: Leonard A. Schlesinger

Describes the problems of resolving differences between two departments in a decentralized company. Based on Voltamp Electric Co. by T.C. Raymond. View Details

Keywords: Conflict Management; Interpersonal Communication

Educators

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1998
Chapter

The Converging Worlds of Telecommunications, Computing, and Entertainment

By: P. W. Bane, S. P. Bradley and D. J. Collins

Keywords: Communication Technology; Information Technology; Entertainment; Trends; Transition; Telecommunications Industry; Computer Industry; Entertainment and Recreation Industry

22 Apr 2014
News

Exploring and defining a vision of responsible business leadership

Harvard Business School Visiting Scholar Karthik Ramanna talks about the School's role in promoting ethical thinking and responsible action by business leaders. (Published April 2014) View Details

01 Jun 2007
News

34,000 Pages and Counting

fleeting sense of community created by the experience. Upon graduation, he continued, we miss the togetherness of our campus years. “It’s the togetherness that people thrive on,” he said, providing the answer I was looking for. For HBS... View Details

Keywords: class notes; Business Schools & Computer & Management Training; Educational Services

October 1977 (Revised May 1993)
Teaching Note

Harriman Center for Communications, Teaching Note

By: Regina E. Herzlinger

Keywords: Communication

October 1982
Supplement

Fiber-Optics Industry (F)

By: Michael E. Porter and John R. Wells

Keywords: Communications Industry; Communications Industry

January 2018 (Revised May 2018)
Case

AT&T Managing Technological Change and the Future of Telephone Operators in the 20th Century

By: Daniel P. Gross and William R. Kerr

By the 1930s, AT&T dominated the American phone industry, serving 10 million telephones and employing over 100,000 switchboard operators. But beginning in the mid-1910s, the company began changing from manually operated switchboards to mechanical switching systems that... View Details

Keywords: AT＆T; Bell Telephone; Phone Lines; Phone Operators; Mechanical Switching; Layoffs; Technological Change; Transition; History; Innovation and Invention; Technological Innovation; Information Technology; Disruption; Change Management; Communications Industry; Telecommunications Industry; United States

Educators

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January 2004
Article

Cross-country Technological Adoption: Making the Theories Face the Facts

By: Diego Comin and Bart Hobijn

We examine the diffusion of more than twenty technologies across twenty-three of the world's leading industrial economies. Our evidence covers major technology classes such as textile production, steel manufacture, communications, information technology,... View Details

Keywords: Technology Adoption; Cross-Cultural and Cross-Border Issues; Development Economics; Human Capital; Government and Politics; Trade; Production; Information Technology; Communications Industry; Communications Industry