Publications

March 1996
Case

Intuit: The TurboTax/MacInTax Crisis (B)

By: James L. Heskett

Keywords: Crisis Management; Information Technology Industry

Find at Harvard

18 Mar 2020
News

Leading Change

of Business Administration at HBS, and Karim Lakhani, Charles E. Wilson Professor of Business Administration at HBS, who gave a talk entitled, Competing in the Age of AI. Iansiti is head of the HBS Technology and Operations View Details

February 1999
Case

Lifeline Systems, Inc. (B)

By: H. Kent Bowen and Marilyn Matis

In 1997, Lifeline Systems continues to grow its service business to $32 million, 56% of the company's total revenues. More local hospital Lifeline programs turn over their monitoring service to Lifeline Central, expanding the company's subscriber base by 30%. The... View Details

Keywords: Health Care and Treatment; Information Technology; Expansion; Cost Management; Growth and Development Strategy; Partners and Partnerships; Change; Customer Relationship Management; Service Operations; Age; Investment; Technology Industry; Technology Industry; Cambridge; Boston

April 2001 (Revised July 2001)
Case

Zaplet, Inc.

By: Dorothy A. Leonard and Brian DeLacey

Start-up Zaplet, Inc., has radical software, prestigious venture capital funding, and a multitude of business opportunities. New CEO Alan Baratz must select a strategy and redesign the organization to deliver. This case describes the roles and philosophies of the... View Details

Keywords: Corporate Entrepreneurship; Business or Company Management; Information Technology; Organizational Design; Venture Capital; Valuation; Business Strategy; Restructuring; Expansion; Product Development; Innovation Strategy; Human Resources; Information Technology Industry; California

01 Sep 2003
News

Jeanne Jackson

CEO of Banana Republic, with concurrent responsibility for all of parent company Gap Inc.’s Internet businesses, and, most recently, as president and CEO of Walmart.com. A skilled and forward-looking manager, she has been listed among Business Week’s “Top 25 View Details

Keywords: Deborah Blagg; Management, Scientific, and Technical Consulting Services; Professional Services

11 Apr 2000
Research & Ideas

Financial Services 24/7

week for it to clear will be equally unfathomable. Technology is transforming the banking industry so rapidly that anything less than around-the-clock electronic access to bank accounts seems unthinkable. While predictions vary widely as... View Details

Keywords: by Susan Young

January 2024
Case

The Financial Times (FT) and Generative AI

By: Andrew Rashbass, Ramon Casadesus-Masanell and Jordan Mitchell

In September 2023, John Ridding, CEO of the Financial Times, was considering the possible impact of Generative AI on the industry and his business. Having navigated successfully the seismic shift from print to digital, and reporting record results, the company... View Details

Keywords: AI and Machine Learning; Technology Adoption; Change Management; Journalism and News Industry

01 Mar 2004
Lessons from the Classroom

Mission to Mars: It Really Is Rocket Science

employ to successfully return to the Red Planet. The case, "Mission to Mars," looks at changes the space agency has made not only recently but also over several decades as it followed a faster, simpler approach to program design. MacCormack's findings may... View Details

Keywords: by Sean Silverthorne

08 Apr 2009
Research & Ideas

Clayton Christensen on Disrupting Health Care

new disruptive technology in the works, personal electronic health records (PEHRs), an open-source tool that collects data from all providers and gives patients access over the Internet or by mobile phone. It's not hard to imagine how... View Details

Keywords: by Deborah Blagg; Health

29 Nov 2004
Research & Ideas

Caves, Clusters, and Weak Ties: The Six Degrees World of Inventors

community, church, educational, and many other networks. Q: Sounds like technology makes it harder for managers to actually put the clamps on this spillage. A: It does. And other movements as well, like the... View Details

Keywords: by Sara Grant; Publishing

Web

Doctoral Affiliates - Business & Environment

Ashley Palmarozzo is a doctoral student in the Technology and Operations Management (TOM) unit at Harvard Business School. Kala Viswanathan Doctoral student Kala Viswanathan is a doctoral student in the... View Details

29 Mar 2010
Research & Ideas

Ruthlessly Realistic: How CEOs Must Overcome Denial

in their business model—defects that numerous outsiders noted from day one. It was a classic case of wishful thinking. Q: How can managers without executive authority spot the warning signs of denial and help reverse the process before... View Details

Keywords: by Martha Lagace; Technology; Technology; Technology

26 Mar 2014
Research & Ideas

How Electronic Patient Records Can Slow Doctor Productivity

new study of physician offices transitioning to electronic health records (EHRs) used in managing patient care. In general, larger offices in the study that employed EHRs recorded productivity gains, but certain types of smaller practices... View Details

Keywords: by Dina Gerdeman; Health

Web

Courses by Title - Course Catalog

Elective Curriculum: Course Descriptions Last Updated: 06 Aug 2025 By Course Title View by Unit | View by Course Title | View by Faculty | Print View # A B C D E F G I L M N O P R S T U V W # Area Faculty Name Term Quarter Credits 3 View Details

October 1985
Supplement

CompuServe (C)

By: James L. Heskett

Describes events and raises issues subsequent to Charlie McCall's acceptance of the job of CEO at CompuServe. View Details

Keywords: Management Teams; Problems and Challenges; Information Technology Industry