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  • August 2020
  • Case

This Old House of Worship: St. Anthony Shrine (A)

By: Ryan Raffaelli
This multimedia case asks students to consider how leaders of non-profit organizations manage difficult financial, operational, and cultural turnarounds. Since its founding in 1947, St. Anthony Shrine had been a central partner in serving the Downtown Boston community.... View Details
Keywords: Leadership And Change Management; Turnarounds; Non-profit Management; Leadership; Change Management; Nonprofit Organizations; Management; Religion; Mission and Purpose; Transformation; Organizational Culture; United States
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  • October 2019
  • Case

Agility Africa

By: Juan Alcacer, Caroline M. Elkins and Esel Çekin
This case illustrates the challenge and opportunities that firms face when developing and executing new business models in high-risk, low-infrastructure, low-trust countries. It features a global logistics group, Agility, that aimed to become the leader in supplying... View Details
Keywords: Strategy; Business Model; Innovation and Invention; Expansion; Emerging Markets; Decision Choices and Conditions; Real Estate Industry; Distribution Industry; Africa
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  • 2019
  • Article

Reflections on 25 Years of Building Social Enterprise Education

By: James E. Austin and V. Kasturi Rangan
Purpose—This paper aims to reflect on 25 years of the Social Enterprise Initiative at the Harvard Business School, examining the processes and thinking involved at key stages of this pioneering Initiative’s implementation and... View Details
Keywords: Social Enterprise Initiative; Harvard Business School; Social Enterprise; Education; Programs
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  • 2018
  • Working Paper

After the Carnival: Key Factors to Enhance Olympic Legacy and Prevent Olympic Sites from Becoming White Elephants

By: Isao Okada and Stephen A. Greyser
In recent years, the total spending on hosting the Olympic Games has snowballed. The 2008 Beijing Olympic Games spent $40 billion on infrastructure development, and the 2014 Sochi Winter Olympics reached $50 billion. Even when the glorious but costly Olympic Games come... View Details
Keywords: Olympic Venue; Effective Reuse; White Elephant; Sustainability; Buildings and Facilities; Sports
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  • September 2018 (Revised May 2021)
  • Teaching Plan

Eastern Bank: Innovating Through Eastern Labs

By: Karen Mills, Dennis Campbell and Aaron Mukerjee
Eastern Bank is a 200-year-old New England mutual bank with a community focus. Eastern specializes in small business lending, having made strategic investments to become the top SBA lender in New England in the midst of the Great Recession, when other banks were... View Details
Keywords: Banks; Fintech; Innovation; Innovation ＆ Entrepreneurship; Innovation And Strategy; Technological Change; Technology And Innovation Management; Entrepreneurial Management; Intrapreneurship; Banks and Banking; Innovation and Invention; Entrepreneurship; Innovation Strategy; Technological Innovation; Information Technology; Management
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  • November 2015 (Revised February 2016)
  • Supplement

Allianz Turkey: Focus on the Customer (B)

By: W. Earl Sasser and Gamze Yucaoglu
At the age of 39, Solmaz Altın took over the helm at Allianz Turkey. Solmaz quickly realized that, although the insurance market was thinly penetrated in Turkey, the company was operating in a very competitive environment with pressure on prices and, hence, cost... View Details
Keywords: Service Excellence; Customer Experience; Customer Service; Emerging Market; Customer Focus; Net Promoter Score; Customer Relationship Management; Competition; Leading Change; Service Operations; Emerging Markets; Customer Satisfaction; Insurance Industry; Turkey
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  • 15 Dec 2003
  • Research & Ideas

The New Global Business Manager

different? A couple of things. One is that more companies are being born global. In the '80s and the '90s, our focus was really more about how established successful companies adapted to the booming global environment. The game was being... View Details
Keywords: by Cynthia Churchwell
  • 07 Jan 2002
  • Research & Ideas

How Marketing Can Reduce Worldwide Poverty

agencies eventually causes problems. Our latest thinking is, you have to have a model that is more of a simultaneous parallel processing model, where customer interests are consulted and represented, a priori from the outset. By building that kind of buy-in and... View Details
Keywords: by Martha Lagace
  • 12 Nov 2018
  • Blog Post

Student Portraits - Armed Forces Alumni Association

Blair’s era of successful humanitarian intervention (Balkans) and before 9/11, and British policy in Sierra Leone led to military operations that many agree helped prevent further  Atrocities. The Royal Marines were involved, and that put... View Details
  • 13 Jun 2011
  • HBS Case

Mobile Banking for the Unbanked

South Africa; and M-PESA, an initiative launched by the mobile network operator Safaricom (in conjunction with Vodafone) to offer a new type of financial service to the poor residents of Kenya. Ultimately, the more successful of the two,... View Details
Keywords: by Carmen Nobel; Banking; Communications; Telecommunications
  • 30 Jun 2003
  • Research & Ideas

Are You Supporting Your B Players?

grocery business in the U.S. Northeast) all follow two principles that make them successful in their fields thanks to their determination to engage their employees, he said. Southwest Airlines, for example, received 149,000 applications... View Details
Keywords: by Martha Lagace
  • 01 Oct 1997
  • News

L.E. Simmons

who has achieved lofty financial success in his professional career while remaining firmly grounded in solid business wisdom. The second oldest of four brothers who grew up in rural Kaysville, Utah - all of whom went on to earn MBAs at... View Details
Keywords: Deborah E. Blagg
  • 13 May 2019
  • Blog Post

The Many Facets of Becoming a Mother at HBS

excited when we shared the news that we were expecting. I had friends offering me their on-campus apartment to take a quick nap between classes if I was tired, others organizing the cutest baby shower for the baby, professors asking me how I was feeling, and I have so... View Details
  • Web

Augustine Heard & Co.: Building a Family Business - A Chronicle of the China Trade

chance of success than at home. — John Heard reflecting on his first trip to China in 1841, from his diary, 1891 4 Augustine Heard & Co.: Building a Family Business Augustine Heard grew up in Ipswich, Massachusetts, surrounded by ships... View Details
  • Web

Openings - Christensen Center for Teaching & Learning

Feedback Sample Class The opening of a case method class can exert a powerful influence on the success of the session as a whole but there is significant interrelatedness and interdependency among class openings, transitions, and... View Details
  • 06 Jun 2008
  • What Do You Think?

Why Don’t Managers Think Deeply?

possibility that " managers are not trained for it." Dianne Jacobs cited the possibility that persisting assumptions borne out of success serve as "roadblocks to act on needed change" (proposed by those who engage in... View Details
Keywords: by Jim Heskett
  • 01 May 2020
  • What Do You Think?

Does Remote Work Mix with Organizational Culture?

SUMMING UP Is Management the Missing Ingredient in Melding Organization Culture and Remote Work? Those who have experienced remote work are largely vocal supporters of the notion. Its success is dependent, on the one hand, on an effective... View Details
Keywords: by James Heskett
  • 06 Sep 2004
  • Research & Ideas

The Innovator’s Battle Plan

announcing that the disruptor's home market is a strategic priority is a clear signal of a growth-driven response. Our theories suggest co-option efforts will be fruitless when success requires different skills or motivation. But when... View Details
Keywords: by Clayton M. Christensen, Scott D. Anthony & Erik A. Roth
  • May 2016
  • Case

The Inexorable Rise of Walmart? 1988—2016

By: John R. Wells and Gabriel Ellsworth
In October 2015, Walmart surprised investors by announcing that it expected flat sales growth for 2015 and growth of only 3% to 4% over the coming three years. Profits would also fall due to significant investments in people and technology. The company’s stock price... View Details
Keywords: Asda; Costco; David Glass; Convenience Stores; Discount Retailing; Dollar Stores; Doug McMillon; E-commerce; Online Retail; General Merchandise; Grocery; Lee Scott; Mike Duke; Multichannel Retailing; Omnichannel; Neighborhood Market; Sam Walton; Sam's Club; Store Formats; Supercenter; Supermarket; Warehouse Clubs; Merchandising; Walmart; Wal-Mart; Globalized Firms and Management; Competitive Strategy; Corporate Strategy; Growth and Development Strategy; Business Units; Business Divisions; Business Growth and Maturation; Business Model; Business Organization; For-Profit Firms; Film Entertainment; Television Entertainment; Banks and Banking; Price; Profit; Revenue; Food; Global Range; Cross-Cultural and Cross-Border Issues; Global Strategy; Business History; Compensation and Benefits; Employees; Human Capital; Labor Unions; Wages; Business or Company Management; Goals and Objectives; Management Succession; Brands and Branding; Product Positioning; Distribution; Supply Chain; Supply Chain Management; Public Ownership; Problems and Challenges; Labor and Management Relations; Strategy; Adaptation; Business Strategy; Competition; Competitive Advantage; Diversification; Expansion; Segmentation; Information Technology; Internet; Mobile Technology; Online Technology; Web; Web Sites; Retail Industry; Food and Beverage Industry; Distribution Industry; Banking Industry; United States; Arkansas; Bentonville
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  • 02 Apr 2007
  • Lessons from the Classroom

Making the Move to General Manager

People achieve success in the early years of their career by specializing and becoming functional experts—in essence, they succeed by knowing more and more about less and less, says Benjamin C. Esty, chair of the General Management... View Details
Keywords: by Martha Lagace