Publications

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February 2017 (Revised May 2018)
Case

The Flint, Michigan Sit-Down Strike

By: Tom Nicholas, Christopher T. Stanton and Matthew Preble

For roughly six weeks between late December 1936 and February 1937, a major strike at several critical General Motors (GM) plants in Flint, Michigan, essentially halted the corporation’s U.S. production and resulted in significant gains for the nascent United... View Details

December 2013
Case

Apple's Core (Graphic Novel Version)

By: Noam Wasserman and Thomas Alexander

Keywords: Business Startups; Entrepreneurship; Equity; Managerial Roles; Partners and Partnerships; Conflict Management

January 2000
Case

Talbots - A Classic

By: V. Kasturi Rangan and Marie Bell

This case traces why the $1 billion women's clothing retailer decided to attract younger customers, what went wrong, and the actions taken to recover. By the end of 1999, the company has reestablished itself and faces several growth opportunities and must decide on the... View Details

Keywords: Customer Focus and Relationships; Decisions; Crisis Management; Product Positioning; Problems and Challenges; Segmentation; Fashion Industry

16 Sep 2008
First Look

First Look: September 16, 2008

Evaluation Framework for Product Take-Back Policies Authors:Michael W. Toffel, Antoinette Stein, and Katharine L. Lee Abstract Manufacturers are increasingly being required to adhere to product take-back regulations that require them to View Details

12 Oct 1999
Research & Ideas

Right from the Start: Common Traps for the New Leader

relationships and sources of information about what is really going on. As one leader said: "There can be a tendency to say, 'Well, I'll lock myself in the room and I'll come up with a plan.' That is important, but you're not going... View Details

Keywords: by Dan Ciampa & Michael D. Watkins

Profile

Laura Sandoval

General Mills. There, she worked on two snack brands, Larabar and Food Should Taste Good, before rotating to a sales marketing role in Philadelphia. “My biggest lesson during that time? The critical importance of relationship building,”... View Details

01 Dec 2000
News

In War-Torn Liberia, Student Gains a Wealth of Experience

receiving illegally mined diamonds in exchange. RUF rebels took U.N. peacekeepers hostage in Sierra Leone, and the United States threatened to impose sanctions over Taylor's relationship with the RUF. Meanwhile, Liberia's northern border... View Details

Keywords: Margie Kelley; Mining (except Oil and Gas); Mining

June 2008
Case

Rackspace Hosting in Late 2000

By: James L. Heskett and W. Earl Sasser

The leadership team of Rackspace, faced with accommodation of its service offering and dwindling financial reserves, decides to make customer focus the rallying cry of its new strategy. This short case was designed as the discussion igniter for a series of short video... View Details

Keywords: Customer Focus and Relationships; Finance; Management Teams; Service Operations; Customer Ownership; Strategy

1991
Chapter

Crafting a Winning Coalition: Negotiating a Regime to Control Global Warming

By: James K. Sebenius

Keywords: Alliances; Negotiation; Climate Change; Success; Environmental Sustainability

10 Aug 2022
News

Stop Offering Career Ladders. Start Offering Career Portfolios.

02 Mar 2021
News

Implementing Inclusive Policies Across a Global Organization

January 2007
Teaching Note

Leadership in Crisis: Ernest Shackleton and the Epic Voyage of the Endurance (TN)

By: Nancy F. Koehn

Teaching Note to 803127. View Details

Keywords: Leadership Style; Entrepreneurship; Personal Development and Career; Moral Sensibility; Groups and Teams; Managerial Roles; Crisis Management; Goals and Objectives; Antarctica

April 2009
Case

Invest Early: Early Childhood Development in a Rural Community

By: Stacey M. Childress and Geoff Eckman Marietta

Invest Early was an early childhood development partnership in rural northern Minnesota between 14 different organizations, which worked together through an advisory board, governing board, and leadership team in order to deliver coordinated early childhood services to... View Details

Keywords: Early Childhood Education; Rural Scope; Management Teams; Managerial Roles; Organizational Change and Adaptation; Business and Community Relations; Partners and Partnerships; Social and Collaborative Networks