Publications

14 Mar 2022
Research & Ideas

Lessons from COVID-19: The Business Skills Doctors Need

the health of their patients, their colleagues, and themselves, physicians had to implement new methods for providing treatment, whether in-person or over Zoom. Finally, they had to manage challenges related to securing scarce equipment and restructuring View Details

Keywords: by Michael Blanding; Health

01 Oct 1997
News

Brice Cutrer Jones

people questioned the need for another wine operation in California. I decided - primarily out of fear - to do my best on a single product, focusing exclusively on Chardonnay. I had faith that somebody would always want our best effort."... View Details

Keywords: Judith A. Ross

May 2016
Case

The Inexorable Rise of Walmart? 1988—2016

By: John R. Wells and Gabriel Ellsworth

In October 2015, Walmart surprised investors by announcing that it expected flat sales growth for 2015 and growth of only 3% to 4% over the coming three years. Profits would also fall due to significant investments in people and technology. The company’s stock price... View Details

Keywords: Asda; Costco; David Glass; Convenience Stores; Discount Retailing; Dollar Stores; Doug McMillon; E-commerce; Online Retail; General Merchandise; Grocery; Lee Scott; Mike Duke; Multichannel Retailing; Omnichannel; Neighborhood Market; Sam Walton; Sam's Club; Store Formats; Supercenter; Supermarket; Warehouse Clubs; Merchandising; Walmart; Wal-Mart; Globalized Firms and Management; Competitive Strategy; Corporate Strategy; Growth and Development Strategy; Business Units; Business Divisions; Business Growth and Maturation; Business Model; Business Organization; For-Profit Firms; Film Entertainment; Television Entertainment; Banks and Banking; Price; Profit; Revenue; Food; Global Range; Cross-Cultural and Cross-Border Issues; Global Strategy; Business History; Compensation and Benefits; Employees; Human Capital; Labor Unions; Wages; Business or Company Management; Goals and Objectives; Management Succession; Brands and Branding; Product Positioning; Distribution; Supply Chain; Supply Chain Management; Public Ownership; Problems and Challenges; Labor and Management Relations; Strategy; Adaptation; Business Strategy; Competition; Competitive Advantage; Diversification; Expansion; Segmentation; Information Technology; Internet; Mobile Technology; Online Technology; Web; Web Sites; Retail Industry; Food and Beverage Industry; Distribution Industry; Banking Industry; United States; Arkansas; Bentonville

July 2011 (Revised October 2011)
Case

Lady Gaga (A)

By: Anita Elberse and Michael Christensen

In September 2009, Troy Carter, manager of up-and-coming pop star Lady Gaga, has to decide on a new course of action now that his artist's planned co-headlining arena tour with hip-hop superstar Kanye West has been cancelled. Carter knows that continuing the tour, but... View Details

Keywords: Employee Relationship Management; Marketing Strategy; Product; Product Development; Business and Stakeholder Relations; Creativity; Music Industry

05 Sep 2019
News

Making the Right Technical Hire

Web

Entrepreneurship Course Online | HBS Online

of Operations at Spire Inc. Gain an overarching framework to evaluate opportunities, manage startups, and finance new ventures. My favorite part of Entrepreneurship Essentials was the financing and equity module. It taught me the basics... View Details

13 Jun 2011
HBS Case

Mobile Banking for the Unbanked

South Africa; and M-PESA, an initiative launched by the mobile network operator Safaricom (in conjunction with Vodafone) to offer a new type of financial service to the poor residents of Kenya. Ultimately, the more successful of the two,... View Details

Keywords: by Carmen Nobel; Banking; Communications; Telecommunications

Web

Global Activities 2020

China and Myanmar. 50 % Cases published in FY20 that were globally oriented 33 % MBA students in the Classes of 2021 and 2022 who are international, representing 81 countries 15 HBS global research centers and offices operating worldwide... View Details

01 Sep 2003
News

Larry Murphy

a $1.5 billion operation — as chief strategic officer. Responsible for strategy, acquisitions, business development, and the Disney brand on a global basis, Murphy helped grow the firm to a $60 billion enterprise by the time he and the... View Details

Keywords: Garry Emmons; Accommodation; Hospitality

22 Feb 2022
News

A World of Difference

Frances Frei and Francesca Gino (Image by John Ritter) Frances Frei, the UPS Foundation Professor of Service Management, is an expert in the intersection of leadership and inclusion. Francesca Gino, the Tandon Family Professor of Business Administration, studies how... View Details

Keywords: Jen McFarland Flint

01 Dec 2022
News

Action Plan: To the Letter

Ninan Chacko (AMP 158, 2000) was on vacation in Turin, Italy, when he stopped to snap a photo of a street sign. In the picture, all you can see is the name: Via Roma. But for Chacko, the CEO of Monotype, the world’s largest type seller, the classic letters told the... View Details

Keywords: April White; design; typography; change management; leadership; Special Design Services; Professional Services

02 Apr 2007
Lessons from the Classroom

Making the Move to General Manager

this transition into general management." For new general managers—or just as likely in companies these days, senior functional managers who operate as part of an executive team or who have important cross-functional or... View Details

Keywords: by Martha Lagace

Web

Organizational Behavior Awards & Honors - Faculty & Research

Best Published Paper Award from the Academy of Management Organization and Management Theory Division for "The Transparency Paradox: A Role for Privacy in Organizational Learning and Operational Control" (Administrative Science Quarterly,... View Details

31 Jul 2018
First Look

New Research and Ideas, July 31, 2018

is the right organization to operate the blockchain project. What challenges will the project face? Purchase this case:https://hbsp.harvard.edu/product/518089-PDF-ENG Harvard Business School Case 818-101 WeWork WeWork co-founder Miguel... View Details

Keywords: Dina Gerdeman

13 Mar 2005
Research & Ideas

The Tricky Business of Nonprofit Brands

should they balance operational activities and advocacy efforts? How can they better measure performance against their missions and improve accountability to stakeholders?" The authors discuss their book in the following Q&A.... View Details

Keywords: by Manda Salls

January 2001
Case

Abgenix and the XenoMouse

By: Robert J. Dolan

Abgenix has a unique method for generating antibodies useful in treating a number of diseases, including cancer. In early 2000, the company's cancer has performed very well in animal testing and is moving to early stage human testing. Abgenix must decide whether to... View Details

Keywords: Product Development; Marketing Strategy; Health Testing and Trials; Risk and Uncertainty; Technological Innovation; Innovation Strategy; Science-Based Business; Biotechnology Industry

August 2014 (Revised September 2016)
Case

ANA (A)

By: Doug J. Chung and Mayuka Yamazaki

All Nippon Airways (ANA) became the largest airline in Japan in 2013. Having been designated as a domestic carrier by the Japanese government till the mid-1980s and Japan being the sixth largest domestic airline market, two-thirds of ANA’s passenger revenue came from... View Details

Keywords: Demand and Consumers; Analysis; Economics; Price; Marketing Strategy; Competitive Strategy; Product; Policy; Air Transportation Industry; Japan