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  • All HBS Web  (9,612)
    • People  (41)
    • News  (3,262)
    • Research  (4,114)
    • Events  (42)
    • Multimedia  (164)
  • Faculty Publications  (2,880)

Show Results For

  • All HBS Web  (9,612)
    • People  (41)
    • News  (3,262)
    • Research  (4,114)
    • Events  (42)
    • Multimedia  (164)
  • Faculty Publications  (2,880)
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  • January–February 2000
  • Article

The Electronic Negotiator: Negotiations over Email

By: Kathleen L. Valley
It's tempting to save time and money by negotiating through e-mail, rather than in person or by phone. But new research finds that people can be contentious-even dishonest-when negotiating solely by e-mail. View Details
Keywords: Negotiation; Communication Strategy
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Valley, Kathleen L. "The Electronic Negotiator: Negotiations over Email." Harvard Business Review 78, no. 1 (January–February 2000): 16–17. (Reprint F00103.)
  • April 2019
  • Article

Mitigating Malicious Envy: Why Successful Individuals Should Reveal Their Failures

By: Alison Wood Brooks, Karen Huang, Nicole Abi-Esber, Ryan W. Buell, Laura Huang and Brian Hall
People often feel malicious envy, a destructive interpersonal emotion, when they compare themselves to successful peers. Across three online experiments and a field experiment of entrepreneurs, we identify an interpersonal strategy that can mitigate feelings of... View Details
Keywords: Emotions; Perception; Interpersonal Communication; Communication Strategy
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Brooks, Alison Wood, Karen Huang, Nicole Abi-Esber, Ryan W. Buell, Laura Huang, and Brian Hall. "Mitigating Malicious Envy: Why Successful Individuals Should Reveal Their Failures." Journal of Experimental Psychology: General 148, no. 4 (April 2019): 667–687.
  • 24 Apr 2014
  • News

Leading the way in times of crisis

inspiring to see ordinary people respond with courage and humanity,” recalls Lhota, who worked to get New York’s business community up and running. This battle-tested native New Yorker’s leadership experience also includes managing major... View Details
  • 01 Dec 2010
  • News

You Are What You Eat

destructive, and unsustainable,” he said. “Our treatment of livestock reflects the public worldview of self-interest and greed.” Until the modern era, Hodges asserted, farmers and keepers of livestock understood “the importance of sustainable husbandry and of human... View Details
Keywords: agricultural intensification; Animal Production and Aquaculture; Agriculture
  • 2012
  • Working Paper

FollowMe.IntDev.Com: International Development in the Blogosphere

By: Ryann Manning
This article explores online blogs as a new forum for discussing ideas and practices in international development. Based on a qualitative study of conversations that take place across multiple blogs, I conclude that the blogosphere combines features of a public sphere,... View Details
Keywords: Development Economics; Interpersonal Communication; Knowledge Acquisition; Experience and Expertise; Globalization; Blogs
Citation
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Manning, Ryann. "FollowMe.IntDev.Com: International Development in the Blogosphere." Harvard Business School Working Paper, No. 12-084, March 2012.
  • 27 Jul 2011
  • Research & Ideas

Customer Loyalty Programs That Work

to the customer's wants and needs. Two-way communication occurs at the third level with customer- or retailer-initiated feedback loops. “I think Nordstrom is a great example of a retailer that's doing it well” Alvarez has had hands-on... View Details
Keywords: by Maggie Starvish; Retail
  • June 1988 (Revised December 1991)
  • Case

IBM Computer Conferencing

By: Lynda M. Applegate
Keywords: Communication Strategy; Communication Technology; Computer Industry
Citation
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Applegate, Lynda M. "IBM Computer Conferencing." Harvard Business School Case 188-039, June 1988. (Revised December 1991.)
  • 04 Jun 2018
  • Research & Ideas

Think of it as Professors in Cars Having Coffee

that's more accessible? Moon: We're hoping for multiple byproducts. One is that we hope that people will feel a connection to HBS. It's a way to bring the community together in conversation a little bit, but it's also absolutely a way to... View Details
Keywords: by Sean Silverthorne; Education; Entertainment & Recreation
  • Career Coach

Nicola Pugliese

optimally communicating a career narrative and personal brand, through written collateral (resumes, LinkedIn profiles, cover letters), interviewing and networking.  Work Experience: Gillette/P&G Ð Global Consumer Product Marketing,... View Details
Keywords: Publishing / Communications / Advertising; Publishing / Communications / Advertising; Publishing / Communications / Advertising; Publishing / Communications / Advertising
  • 18 May 2023
  • News

Cultivating Can-Do Attitudes

Do, Wilfong's fundraising—through events like a children arts auction and a community 5K walk and run—allowed the nonprofit to make the same commitment to the 4th graders of the following year and each of the subsequent 5 years. By the... View Details
Keywords: April White
  • 09 Mar 2021
  • News

Addressing Education Inequities Exacerbated by the Pandemic

goes to education—about $800 million. Business people are also allocating a lot of private philanthropy money. JOSEPH FULLER Professor of Management Practice and Co-chair of HBS’s Managing the Future of Work project The funding mechanisms for K–12 education create... View Details
Keywords: Jennifer Gillespie
  • 18 Feb 2021
  • Interview

Amy Edmondson: Are You Missing One of Your Most Important Jobs as a Manager?

By: Amy C. Edmondson and Chris Clearfield
During our conversation, we talked about:

• The renewed interest in the concept of psychological safety
• J.D. Thompson’s notion of “reciprocal coordination needs”
• How knowledge work does not produce objective or mechanical... View Details
Keywords: Psychological Safety; Management Skills; Management Style; Interpersonal Communication
Citation
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"Amy Edmondson: Are You Missing One of Your Most Important Jobs as a Manager?" Episode 18. The Breakdown with Chris Clearfield (podcast), February 18, 2021.
  • November 2022
  • Article

My Boss' Passion Matters as Much as My Own: The Interpersonal Dynamics of Passion Are a Critical Driver of Performance Evaluations

By: Jon M. Jachimowicz, Andreas Wihler and Adam D. Galinsky
Companies often celebrate employees who successfully pursue their passion. Academic research suggests that these positive evaluations occur because of the passion percolating inside the employee. We propose that supervisors are also a key piece of this puzzle:... View Details
Keywords: Passion; Job Performance; Motivation; Emotions; Performance Evaluation; Interpersonal Communication
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Jachimowicz, Jon M., Andreas Wihler, and Adam D. Galinsky. "My Boss' Passion Matters as Much as My Own: The Interpersonal Dynamics of Passion Are a Critical Driver of Performance Evaluations." Special Issue on Work Passion Research: Taming Breadth and Promoting Depth. Journal of Organizational Behavior 43, no. 9 (November 2022): 1496–1515.
  • February 2020
  • Case

Fake News at DER SPIEGEL (A)

By: Aiyesha Dey, Jonas Heese and Tonia Labruyere
The case discusses the strategy of DER SPIEGEL, the leading news magazine in Germany, in the aftermath of the discovery of a fake reporting scandal. It had come to light that one of DER SPIEGEL’s own reporters had falsified and made up entire articles for years,... View Details
Keywords: Scandal; Management Control Systems; Corporate Governance; Crisis Management; Communication Strategy; Journalism and News Industry; Germany
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Dey, Aiyesha, Jonas Heese, and Tonia Labruyere. "Fake News at DER SPIEGEL (A)." Harvard Business School Case 120-001, February 2020.
  • April 16, 2019
  • Article

Research Confirms: When Receiving Bad News, We Shoot the Messenger

By: Leslie John, Hayley Blunden and Heidi Liu
Most jobs require us at some point to deliver bad news—whether it be a minor revelation such as a recruiter telling a prospective employee that there’s no wiggle room in salary, or something major, like when a manager must fire an employee. We dread such discussions... View Details
Keywords: Interpersonal Communication; Perception; Judgments
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John, Leslie, Hayley Blunden, and Heidi Liu. "Research Confirms: When Receiving Bad News, We Shoot the Messenger." Harvard Business Review (website) (April 16, 2019).
  • 1988
  • Chapter

Joint Ventures and Collaborative Arrangements in the Telecommunications Equipment Industry

By: Gary P. Pisano, Michael Russo and David Teece
Keywords: Joint Ventures; Cooperation; Communication Technology; Telecommunications Industry
Citation
Related
Pisano, Gary P., Michael Russo, and David Teece. "Joint Ventures and Collaborative Arrangements in the Telecommunications Equipment Industry." In International Collaborative Ventures in U.S. Manufacturing, edited by David Mowery. Cambridge, MA: Ballinger Publishing Company, 1988.
  • 2006
  • Chapter

Products, Customers, and Front-Line Employees

By: Jay W. Lorsch
Keywords: Product; Customers; Employees; Interpersonal Communication
Citation
Related
Lorsch, Jay W. "Products, Customers, and Front-Line Employees." Chap. 6 in What Managers Say, What Employees Hear, edited by Regina Fazio Maruca, 55–62. Westport, CT: Praeger, 2006.
  • 26 May 2015
  • News

Life plays out in phases

After five years of working as a consultant in the international telecom sector, Julie Wolinsky (MBA 1998) left the full-time workforce to focus on family. (Published May 2015) View Details
  • 30 Mar 2015
  • News

Reconnecting Californians with their history

As foundation director of LaSeñora Research Institute, Patricia Nettleship (AMP 86, 1981) helps preserve the rich cultural heritage of the Rancho Era of early California through research and education programs. (Published March 2015) View Details
  • 01 Mar 2016
  • News

Delivering Trust

and Jake are well aware of the stigma surrounding fertility issues in an era of “picture-perfect” social media identities. Creating a community where people can share their experiences while improving the outcome for themselves and others... View Details
Keywords: Julia Hanna
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