Publications

22 Jun 2023
News

Book Smart

issues across the nation were laid bare. “We’ve brought all of the tools we’ve built to underserved communities right here in our own backyards,” observes Risher. Thus far, Worldreader has reached 19 million readers in 48 countries. The... View Details

01 Mar 2011
News

Changing the Culture

To address Dean Nitin Nohria’s concern that HBS can be a difficult place for some groups to thrive, the School has launched a new Culture and Community Initiative to ensure that all members of the community... View Details

Keywords: Colleges, Universities, and Professional Schools; Educational Services

October 1982
Supplement

Fiber-Optics Industry (E)

By: Michael E. Porter and John R. Wells

Keywords: Communications Industry; Communications Industry

October 1982
Supplement

Fiber-Optics Industry (D)

By: Michael E. Porter and John R. Wells

Keywords: Communications Industry; Communications Industry

February 1979 (Revised July 1985)
Case

Fiber-Optics Industry (A): Products, Technology, and Markets--1978

By: Michael E. Porter

Keywords: Competition; Competitive Strategy; Hardware; Communications Industry; Communications Industry

February 2024
Case

Chime Solutions

By: Shai Bernstein, William R. Kerr, Christopher Stanton, Raymond Kluender and Mel Martin

Just two years after launching its 10k by 2020 initiative to hire 10,000 employees by 2020, the COVID-19 pandemic forced Chief Executive Officer Mark Wilson to send nearly all of his staff at Chime Solutions (Chime) to work from home. Chime was a customer contact firm... View Details

Keywords: Working Capital; Service Operations; Recruitment; Performance; Change Management; Retention; Financial Institutions; Employee Relationship Management; Talent and Talent Management; Growth Management; Mission and Purpose; Communications Industry; Communications Industry; United States

July 2019
Teaching Note

AT&T, Retraining, and the Workforce of Tomorrow

By: William R. Kerr and Carl Kreitzberg

A Teaching Note for the "AT&T, Retraining, and the Workforce of Tomorrow" case study (HBS#820-017). The case describes how AT&T designed and implemented a program to retrain 100,000 of its workers. The case first reviews the technological forces that compelled AT&T to... View Details

August 2006 (Revised March 2008)
Case

iPod vs. Cell Phone: A Mobile Music Revolution?

By: David B. Yoffie, Travis D. Merrill and Michael Slind

In 2006, a nascent market for music-enabled mobile phones was emerging to challenge Apple Computer's dominant position in the digital music industry. Through its iPod line of portable digital music devices and its iTunes Music Store, Apple controlled more than half of... View Details

Keywords: Music Entertainment; Emerging Markets; Brands and Branding; Sales; Opportunities; Price; Business Model; Mobile and Wireless Technology; Digital Platforms; Service Delivery; Communications Industry; Communications Industry

November 1993
Case

FCB and Publicis (C): The German-Led Network

By: Rosabeth M. Kanter and Pamela A. Yatsko

After U.S.-based Foote, Cone & Belding (FCB) and Publicis of France established an international advertising alliance in May 1988, alliance leaders set out to merge offices in Europe. They were confronted with a particularly tricky situation in Germany, which, if... View Details

Keywords: Joint Ventures; Alliances; Globalized Firms and Management; Partners and Partnerships; Advertising; Cross-Cultural and Cross-Border Issues; Diversity; Communications Industry; Communications Industry; France; Germany; United States; Europe

January 2018 (Revised May 2018)
Case

AT&T Managing Technological Change and the Future of Telephone Operators in the 20th Century

By: Daniel P. Gross and William R. Kerr

By the 1930s, AT&T dominated the American phone industry, serving 10 million telephones and employing over 100,000 switchboard operators. But beginning in the mid-1910s, the company began changing from manually operated switchboards to mechanical switching systems that... View Details

Keywords: AT＆T; Bell Telephone; Phone Lines; Phone Operators; Mechanical Switching; Layoffs; Technological Change; Transition; History; Innovation and Invention; Technological Innovation; Information Technology; Disruption; Change Management; Communications Industry; Communications Industry; United States

17 Jan 2008
Working Paper Summaries

Competition in Modular Clusters

Keywords: by Carliss Y. Baldwin & C. Jason Woodard; Communications; Communications; Communications; Communications

June 2023 (Revised November 2024)
Case

Collaboration Wars: Slack vs. Microsoft Teams 2023

By: David B. Yoffie, Kriti Gupta, Mehek Punatar, Poonam Sacheti and Poorvi Vijay

What's the future of corporate communications? Email? Corporate messaging? The battle for corporate messaging in 2023 was stacking up as a fight between Slack, which had been recently acquired by Salesforce, and Microsoft Teams. This case explores a classic judo... View Details

Keywords: Competition; Product Positioning; Marketing Strategy; Acquisition; Communications Industry; Communications Industry

11 Sep 2018
News

Bringing Government Up to Code

the foundations of our social safety net—making it easier, for example, for people to apply for food assistance or for probation officers to communicate with their parolees. On today's episode of Skydeck, Ingersoll talks with contributor... View Details

September 2007
Teaching Note

Nonverbal Communication: Distinguishing Truth and Lies (TN)

By: Michael A. Wheeler

Keywords: Trust; Interpersonal Communication; Nonverbal Communication

07 Aug 2019
News

“The Star of the North”

including Granite Equity itself, to be sustainable for 100 years or more); and investment in community (often businesses owners or senior officials contribute to the community financially and through... View Details

Keywords: Maureen Harmon

03 Mar 2016
News

3-Minute Briefing: Pamela Meyer (MBA 1986)

sabotage these moments through passive-aggressive behavior. What you need are the three Ts. Transparency for openly communicating your goals, concerns, disappointments, and expectations. Trust for the small, significant circle of people... View Details

Keywords: Julia Hanna

24 Apr 2014
News

Find your passion through purposeful action

Roseann Hassey (MBA 1987) talks about providing service to communities in need in New Orleans, Mexico, South Africa, and Haiti. (Published April 2014) View Details

May 2020
Article

To Be or Not to Be Your Authentic Self? Catering to Others' Expectations and Interests Hinders Performance

By: Francesca Gino, Ovul Sezer and Laura Huang

When approaching interpersonal first meetings (e.g., job interviews), people often cater to the target’s interests and expectations to make a good impression and secure a positive outcome such as being offered the job (pilot study). This strategy is distinct from other... View Details

Keywords: Authenticity; Catering; Honesty; Selection; Impression Management; Interpersonal Communication; Behavior; Performance