Publications

January 2018 (Revised May 2018)
Case

AT&T Managing Technological Change and the Future of Telephone Operators in the 20th Century

By: Daniel P. Gross and William R. Kerr

By the 1930s, AT&T dominated the American phone industry, serving 10 million telephones and employing over 100,000 switchboard operators. But beginning in the mid-1910s, the company began changing from manually operated switchboards to mechanical switching systems that... View Details

Keywords: AT＆T; Bell Telephone; Phone Lines; Phone Operators; Mechanical Switching; Layoffs; Technological Change; Transition; History; Innovation and Invention; Technological Innovation; Information Technology; Disruption; Change Management; Communications Industry; Telecommunications Industry; United States

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January 2004
Article

Cross-country Technological Adoption: Making the Theories Face the Facts

By: Diego Comin and Bart Hobijn

We examine the diffusion of more than twenty technologies across twenty-three of the world's leading industrial economies. Our evidence covers major technology classes such as textile production, steel manufacture, communications, information technology,... View Details

Keywords: Technology Adoption; Cross-Cultural and Cross-Border Issues; Development Economics; Human Capital; Government and Politics; Trade; Production; Information Technology; Communications Industry; Communications Industry

22 Jun 2023
News

Book Smart

issues across the nation were laid bare. “We’ve brought all of the tools we’ve built to underserved communities right here in our own backyards,” observes Risher. Thus far, Worldreader has reached 19 million readers in 48 countries. The... View Details

22 Sep 2015
News

Finding New Ways to Solve Civic Problems

As deputy majority whip in the Pennsylvania House of Representatives, Ryan MacKenzie (MBA 2010) has followed a path of community service and political involvement, transforming the business experience he received at HBS into an... View Details

09 Feb 2016
News

Providing the Care That Seniors Need

Patricia Will (MBA 1980) is cofounder and president of Belmont Village Senior Living, which operates 25 retirement communities in the southwestern and midwestern United States. In this video, she talks about how she came to found a... View Details

15 Nov 2024
News

Driving Change

Speaking to nearly 700 alumni at the Women’s Leadership Summit last week, HBS Professor Robin Ely addressed both current and emerging challenges facing women in leadership roles, while emphasizing the critical importance of continued progress. “Today, we face a fresh... View Details

02 Nov 2020
What Do You Think?

Is Antitrust Just a Quaint Notion in the Digital Age?

interest in this case than in antitrust cases of the past? Unlike communications companies whose practices generate consumer ire, Google’s services, like many on the internet, are perceived as both “free” (although Shoshanna Zuboff in her... View Details

Keywords: by James Heskett; Communications; Communications; Communications; Communications; Communications; Communications

October 3, 2012
Blog Post

Tonight's Presidential Debate Will Be Decided by Body Language

By: Amy Cuddy

Keywords: Nonverbal Behavior; Persuasion; Influence; Public Speaking; Nonverbal Communication; Behavior; Debates; Power and Influence

Keywords: Julia Hanna; photographed by Alice Carfrae; Sri Lanka; Administration of Housing Programs, Urban Planning, and Community Development; Administration of Housing Programs, Urban Planning, and Community Development; Administration of Housing Programs, Urban Planning, and Community Development; Administration of Housing Programs, Urban Planning, and Community Development

01 Sep 2017
News

City of Dreams

Nayana Mawilmada (MBA 2005) is seeing things. Standing at the edge of Beira Lake, an algae-choked body of water in the heart of Sri Lanka’s capital, Colombo, he envisions people and restaurants—like New York’s South Street Seaport, he says, or Singapore’s Clarke Quay.... View Details

Profile

Tiffany Pham

one-stop destination for women worldwide. To get there, we are focused on scaling user growth by bolstering our technological tools and community engagement. Ultimately, by having users submit, interact with, and voice their opinion on... View Details

Keywords: Entrepreneurship; Entertainment / Media; Technology

16 Nov 2015
News

Connecting with Indigenous Traditions

rediscovering authentic and traditional ways to interact with a divine, natural world.” Today, he and Eagan also work as a Fire Keepers, hosting monthly fires and ceremonies near a tipi next to their house, where members of the local View Details

Keywords: Jill Radsken; Religious, Grantmaking, Civic, Professional, and Similar Organizations; Personal Services

February 2020
Article

The Many Minds Problem: Disclosure in Dyadic vs. Group Conversation

By: Gus Cooney, Adam M. Mastroianni, Nicole Abi-Esber and Alison Wood Brooks

What causes people to disclose their preferences or withhold them? Declare their love for each other or keep it a secret? Gossip with a coworker or bite one’s tongue? We argue that to understand disclosure, we need to understand a critical and often overlooked aspect... View Details

Keywords: Disclosure; Interpersonal Communication; Behavior

31 Jan 2014
News

Bloomberg Named UN Envoy for Cities, Climate Change

1978
Book

Interpersonal Behavior

By: Anthony Athos and John J. Gabarro

Keywords: Interpersonal Communication; Behavior

June 2023
Article

Are You Listening to Me? The Negative Link between Extraversion and Perceived Listening

By: Francis J Flynn, Hanne Collins and Julian Zlatev

Extraverts are often characterized as highly social individuals who are highly invested in their interpersonal interactions. We propose that extraverts' interaction partners hold a different view-that extraverts are highly social, but not highly invested. Across six... View Details

Keywords: Extraversion; Listening; Self-monitoring; Sociability; Interaction; Interpersonal Communication; Perception

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November 2019
Case

The Boss Has the Wrong Idea: Confidential Role Material for Lee Clancy

By: Katherine Coffman, Kathleen McGinn, Judith A. Clair and Katherine Chen

“The Boss Has the Wrong Idea” is a two-person conversation exercise in which an MBA student seeks advice from a mentor in her field about how to handle an incident of workplace sexual harassment. The case consists of two confidential role materials: a role for the... View Details

Keywords: Sexual Harassment; Interpersonal Communication; Organizational Culture

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November 2019
Case

The Boss Has the Wrong Idea: Confidential Role Material for Julia Smith

By: Katherine Coffman, Kathleen McGinn, Judith A. Clair and Katherine Chen

“The Boss Has the Wrong Idea” is a two-person conversation exercise in which an MBA student seeks advice from a mentor in her field about how to handle an incident of workplace sexual harassment. The case consists of two confidential role materials: a role for the... View Details

Keywords: Sexual Harassment; Interpersonal Communication; Organizational Culture

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2012
Other Unpublished Work

Towards Efficiencies in Canadian Internet Traffic Exchange

By: Benjamin Edelman and Bill Woodcock

Canadian Internet access is heavily and unnecessarily dependent upon foreign infrastructure, especially U.S. infrastructure. This dependence imposes significant burdens upon Canadian Internet users:

* Service prices are higher than would be the case if... View Details

Keywords: Networks; Canada; Privacy; Technology Networks; Rights; Communication Technology; Internet; Ethics; Telecommunications Industry; Canada