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  • 1979
  • Book

Teaching Interpersonal Behavior

By: Michael B. McCaskey, John J. Gabarro and Louise Cahill-Dettrich
Keywords: Interpersonal Communication; Behavior
Related
  • 01 Jun 1997
  • News

Taylor R. M. Keen

tell you, means "those who move against the current," and for Keen, who is always stretching the conventional thinking in whatever community he travels, the name couldn't be more fitting. Spending most of his childhood on his parents'... View Details
Keywords: Marguerite Rigoglioso
  • 09 Mar 2021
  • News

Addressing Education Inequities Exacerbated by the Pandemic

goes to education—about $800 million. Business people are also allocating a lot of private philanthropy money. JOSEPH FULLER Professor of Management Practice and Co-chair of HBS’s Managing the Future of Work project The funding mechanisms for K–12 education create... View Details
Keywords: Jennifer Gillespie
  • 27 Jul 2011
  • Research & Ideas

Customer Loyalty Programs That Work

to the customer's wants and needs. Two-way communication occurs at the third level with customer- or retailer-initiated feedback loops. “I think Nordstrom is a great example of a retailer that's doing it well” Alvarez has had hands-on... View Details
Keywords: by Maggie Starvish; Retail
  • 01 Mar 2016
  • News

Delivering Trust

and Jake are well aware of the stigma surrounding fertility issues in an era of “picture-perfect” social media identities. Creating a community where people can share their experiences while improving the outcome for themselves and others... View Details
Keywords: Julia Hanna
  • 2012
  • Working Paper

FollowMe.IntDev.Com: International Development in the Blogosphere

By: Ryann Manning
This article explores online blogs as a new forum for discussing ideas and practices in international development. Based on a qualitative study of conversations that take place across multiple blogs, I conclude that the blogosphere combines features of a public sphere,... View Details
Keywords: Development Economics; Interpersonal Communication; Knowledge Acquisition; Experience and Expertise; Globalization; Blogs
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  • 09 Oct 2015
  • News

Balancing Progress and Preservation

development should stop, but we also don’t believe that the city is a vast template where the real estate community should exercise its greatest fantasies at the expense of our architectural heritage.” To illustrate, Zuckerberg notes his... View Details
Keywords: Deborah Blagg; Securities, Commodities, and Other Financial Investments; Finance
  • 01 Jun 2004
  • News

Merck’s Gilmartin on Vaccines, Global Health

still die as a result of poverty, poor distribution systems, and lack of trained personnel. The business community and policymakers must work together to improve access to existing vaccines, Gilmartin declared. In addition, they need to... View Details
Keywords: Merck; public health; global public health; vaccines; Health, Social Assistance; Scientific Research and Development Services
  • 01 Jun 2018
  • News

Turning Point: Life Cycle

Instead, there’s often an amazing portfolio of smaller activities that change communities and change lives, just as I saw on my ride last fall. It’s the little things we do that add up to a good life and to making a difference in the... View Details
  • January–February 2000
  • Article

The Electronic Negotiator: Negotiations over Email

By: Kathleen L. Valley
It's tempting to save time and money by negotiating through e-mail, rather than in person or by phone. But new research finds that people can be contentious-even dishonest-when negotiating solely by e-mail. View Details
Keywords: Negotiation; Communication Strategy
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  • 19 Sep 2016
  • News

The Real Meaning of Love

healthy relationship with your loved one? “And we’re trying to position this not as a women’s issue or domestic violence issue alone—it’s really a public health issue. It’s really a community health issue, and that’s the way we should... View Details
  • 01 Dec 2018
  • News

Ask the Expert: Gimme Shelter

homelessness. But the affordable housing problem is especially acute in urban areas, where entire tranches of the workforce—teachers, laborers, first responders, restaurant and transit workers, for example—are squeezed out of their View Details
Keywords: Jen McFarland Flint
  • 18 Feb 2021
  • Interview

Amy Edmondson: Are You Missing One of Your Most Important Jobs as a Manager?

By: Amy C. Edmondson and Chris Clearfield
During our conversation, we talked about:

• The renewed interest in the concept of psychological safety
• J.D. Thompson’s notion of “reciprocal coordination needs”
• How knowledge work does not produce objective or mechanical... View Details
Keywords: Psychological Safety; Management Skills; Management Style; Interpersonal Communication
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  • November 2022
  • Article

My Boss' Passion Matters as Much as My Own: The Interpersonal Dynamics of Passion Are a Critical Driver of Performance Evaluations

By: Jon M. Jachimowicz, Andreas Wihler and Adam D. Galinsky
Companies often celebrate employees who successfully pursue their passion. Academic research suggests that these positive evaluations occur because of the passion percolating inside the employee. We propose that supervisors are also a key piece of this puzzle:... View Details
Keywords: Passion; Job Performance; Motivation; Emotions; Performance Evaluation; Interpersonal Communication
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  • February 2020
  • Case

Fake News at DER SPIEGEL (A)

By: Aiyesha Dey, Jonas Heese and Tonia Labruyere
The case discusses the strategy of DER SPIEGEL, the leading news magazine in Germany, in the aftermath of the discovery of a fake reporting scandal. It had come to light that one of DER SPIEGEL’s own reporters had falsified and made up entire articles for years,... View Details
Keywords: Scandal; Management Control Systems; Corporate Governance; Crisis Management; Communication Strategy; Journalism and News Industry; Germany
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  • April 16, 2019
  • Article

Research Confirms: When Receiving Bad News, We Shoot the Messenger

By: Leslie John, Hayley Blunden and Heidi Liu
Most jobs require us at some point to deliver bad news—whether it be a minor revelation such as a recruiter telling a prospective employee that there’s no wiggle room in salary, or something major, like when a manager must fire an employee. We dread such discussions... View Details
Keywords: Interpersonal Communication; Perception; Judgments
Related
  • 1988
  • Chapter

Joint Ventures and Collaborative Arrangements in the Telecommunications Equipment Industry

By: Gary P. Pisano, Michael Russo and David Teece
Keywords: Joint Ventures; Cooperation; Communication Technology; Telecommunications Industry
Related
  • 2006
  • Chapter

Products, Customers, and Front-Line Employees

By: Jay W. Lorsch
Keywords: Product; Customers; Employees; Interpersonal Communication
Related
  • 26 May 2015
  • News

Life plays out in phases

After five years of working as a consultant in the international telecom sector, Julie Wolinsky (MBA 1998) left the full-time workforce to focus on family. (Published May 2015) View Details
  • 30 Mar 2015
  • News

Reconnecting Californians with their history

As foundation director of LaSeñora Research Institute, Patricia Nettleship (AMP 86, 1981) helps preserve the rich cultural heritage of the Rancho Era of early California through research and education programs. (Published March 2015) View Details