Publications

January 2011 (Revised June 2011)
Case

Intellectual Property Intermediaries

By: Andrei Hagiu

During the past 5 to 10 years, several different intermediation business models have emerged for the intellectual property (IP) market. This note describes the most prominent ones: non-practicing entities (or patent trolls), defensive patent aggregators, online IP... View Details

Keywords: Business Model; Intellectual Property; Auctions; Digital Platforms; Information Technology; Service Industry

10 Jun 2014
First Look

First Look: June 10

Publications August 2013 pub Cannibalization and Option Value Effects of Secondary Markets: Evidence from the U.S. Concert Industry By: Bennett, Victor Manuel, Robert Seamans, and Feng Zhu Abstract—We examine how reducing search... View Details

Keywords: Sean Silverthorne

March 2011 (Revised December 2012)
Case

Demand Media

By: John Deighton and Leora Kornfeld

Google search had helped Demand Media grow to be a $1.9 billion online publisher. Then, social media and smartphone apps began to change the way people navigated the Internet. How should Demand Media respond? The business ran on a radically new model in which a stable... View Details

Keywords: Business Model; Information Publishing; Consumer Behavior; Customization and Personalization; Internet and the Web; Publishing Industry

July 1993
Case

Future of Distributed Systems at Aetna, The

By: F. Warren McFarlan and Chris L Marshall

Keywords: Information Technology; Strategy; Insurance Industry

November 2015 (Revised April 2017)
Case

Streaming Over Broadband: Why Doesn't My Netflix Work?

By: Shane Greenstein and Michael Norris

In late 2013 and early 2014, Netflix service over the major U.S. Internet Service Providers (ISPs) suffered major slowdowns. What were the causes of these problems? What could Netflix do to solve them? View Details

Keywords: Digital Innovation; Internet; Broadband Service; Internet and the Web; Information Technology; Infrastructure; Utilities Industry; United States

January 1986 (Revised October 1986)
Case

Data Administration in Citibank Brazil (Abridged)

By: Shoshana Zuboff

Keywords: Banks and Banking; Information Management; Banking Industry; Brazil

May 2022 (Revised June 2022)
Case

Proposing to Redesign a Global Investment Bank

By: David G. Fubini

A major, NYC-based, global investment bank is looking to rethink its Systems strategy amid a rapidly evolving digital landscape. Your firm has served the client across most of its major geographies on a range of substantial Systems and IT efforts, but is facing... View Details

Keywords: Consulting; Professional Services; Business and Stakeholder Relations; Digital Strategy; Presentations; Competitive Strategy; Consulting Industry; New York (city, NY)

October 2014 (Revised July 2015)
Case

Indus Towers: From Infancy to Maturity

By: Ranjay Gulati, Maxim Sytch and Rachna Tahilyani

Indus Towers, the world's largest telecom tower company, is a joint venture between three telecom rivals in India. These rivals—Bharti Airtel, Vodafone India, and Idea Cellular—combined their telecom towers to provide "shared telecom infrastructure" to wireless telecom... View Details

Keywords: Decisions; Judgments; Customer Focus and Relationships; Management; Information Technology; Mobile and Wireless Technology; Information Infrastructure; Telecommunications Industry; India

07 Oct 2014
News

Network Effect

backed if he had chosen the software industry as a career.” Tanzi explained that, owing to recent advances in gene sequencing and data mining, he believed he could identify many more genes in a short time with a relatively modest... View Details

Keywords: Linda Kush

01 Jun 1996
News

New Initiatives in MBA Recruiting

students to reach these 'nontraditional' firms, and vice versa." For example, where students once had to visit several different campus locations to piece together the information needed for a particular job search, they will have an HBS... View Details

June 2023
Teaching Note

Connecting Students in Chattanooga (A) and (B)

By: Jan W. Rivkin

Teaching Note for HBS Case Nos. 722-449 and 722-451. As this case opens, it is the spring of 2020 in Chattanooga. COVID-19 has hit, public schools have closed their buildings, remote learning has begun, and more than 28,000 schoolkids lack the high-quality Internet... View Details

Keywords: K-12 Education; Pandemic; COVID-19; Accessibility; Education; Urban Development; Wealth and Poverty; Internet and the Web; Information Infrastructure; Education Industry; Tennessee

03 Oct 2023
Blog Post

Hire an MBA: The Benefits and Misconceptions for Startups

skills Students gain exposure to a diverse set of industries and functions through the case method, which makes them a great addition to startups where working across functions is part of the environment. In the first year, the HBS... View Details

Keywords: All Industries; All Industries

07 Nov 2006
First Look

First Look: November 7, 2006

engineering development and construction projects. In what ways are the challenges of managing large, complex projects different from the challenges of managing other large industrial activities? How is it possible to evaluate the... View Details

Keywords: Sean Silverthorne

01 Dec 2015
News

Faculty Q&A: The Price Is Right

companies, and others. Given these very different industries and consumption contexts, I was curious to see if there is variation in how people behave in these situations, what explains that variation, and whether sellers could subtly... View Details

Keywords: Julia Hanna

08 Apr 2002
Research & Ideas

How to Negotiate “Yes” Across Cultural Boundaries

international negotiations, I've seen numerous promising deals fail because people ignored or underestimated the powerful differences in processes across cultures... . . . What are the informal influences that can make or break a deal?... View Details

Keywords: by James K. Sebenius

April 1995 (Revised December 1997)
Case

Silicon Graphics, Inc. (A)

By: Marco Iansiti and Ellen Stein

Based on a Silicon Valley company that has developed the capability to compete in a rapidly growing, highly turbulent environment. This capability hinges on its flexible and rapid development process, which the case characterizes in detail. Focuses on the development... View Details

Keywords: Product Development; Information Infrastructure; Product Launch; Managerial Roles; Expansion; Design; Applications and Software; Computer Industry; Computer Industry; California